Attendee FAQs

Attendee FAQs

General Information 

  • What are the dates and where is the 2019 LeadingAge Annual Meeting & EXPO being held?

    The meeting dates are October 27-30, 2019 (EXPO open October 28-30).
    San Diego Convention Center
    11 West Harbor Drive, San Diego, CA 92101

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  • Will there be parking at the San Diego convention center?

    On-site private vehicle parking is available at the 1,950-vehicle underground garage located below the San Diego Convention Center. Rates may range from $15 to $35 on days when there is special event activity at Petco Park or other downtown events. Visit the San Diego page on our website for more information.

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  • Is the airport close to downtown/Convention Center?

    If you are arriving by plane or train the San Diego Convention Center is conveniently located 3 miles from San Diego International Airport and less than one mile from the Amtrak Station. The San Diego Trolley has two stops directly in front of the convention center at Harbor Drive/First Avenue and Harbor Drive/Fifth Avenue.

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  • Is there an event app for the event?

    Yes. You can download the Annual Meeting app and access all the important event information at your fingertips. Plan ahead so when you arrive in San Diego you’ll be ready to navigate! Stay tuned for more details when the app goes live in early October.

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  • Will there be shuttle bus service from hotels to the convention center?

    There is limited shuttle service to/from some of the hotels and San Diego Convention Center during the meeting. Please consult hotel map for hotels that will have shuttle service. Shuttle service information will be posted in early October. 

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Login/Membership

  • Do I need to login to register?

    Yes. To register, you will be prompted to login with your my.leadingage.org password. If you don’t already have an account, you will be prompted to create one.

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  • What are the benefits of registering as a member?

    As a LeadingAge member you can register at a discounted rate at our events. The login will automatically qualify your membership status and display the member rate for you when you register.

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  • When I log in, my membership status shows incorrectly. What do I do?

    As you register, if you believe your membership status is incorrect, you will have an option to check the box (see screenshot below) in your login profile page to notify LeadingAge. You may continue registering and complete your registration while we get back to you. Your record will later receive a fee adjustment as needed.

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Registration/Hotel

  • When does registration and hotel reservations open for the 2019 Annual Meeting & EXPO?

    Registration opened in mid June. You can register and book your hotel reservations now for Annual Meeting!

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  • What are the registration categories/fees?

  • I’m not registered yet - can I make hotel reservations?

    No. The hotel reservations are a part of our online registration process. You will need to start your registration in order to access our hotel block to reserve rooms.

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  • Why can’t I reserve a hotel room separately?

    Please only book your hotel accommodations through the official LeadingAge Annual Meeting hotel block at the same time you register. Reservations for the meeting should only be made directly through our registration link. Showcare Event Solutions is our official registration/hotel provider. Beware of room poachers who may contact you promising discount hotel rates. If you get phone calls or emails from solicitors trying to sell you a hotel room, they are not associated with LeadingAge or the city. For more information please consult the Hotel page on our website.

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  • What registration categories are available as part of Annual Meeting?

    For attendee registration category descriptions, please click here.
    For exhibitor registration category descriptions, please click here.

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  • Who do I contact with registration and hotel questions?

    LeadingAge Registrar:
    Email: LeadingAge@Showcare.com
    Telephone: +1 (514) 228-3159 or 1 (844) 840-4669 option 1 or 2

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  • I would like to register several people for the Annual Meeting, is there a group registration policy?

    If you would like to register as a group, please login, then in Step 2 you will be prompted to click on one of the following:
            I want to register myself.
            I want to register one or more colleagues
            I want to register myself and one or more colleagues
    Please click on the one that applies to you and you will automatically be directed on the correct registration path.

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  • I need to reserve hotel rooms for a group of 7 or more - how can I do that?

    If you need to make hotel reservations for a group of 7 or more, please download our group booking form on the Travel and Hotel section of www.LeadingAge.org/AnnualMeeting.

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  • I want to register online. Do I have to pay for my registration now?

    Yes, payment is due at the time of registration. Online registration requires a credit card. To pay by check, please register online at www.LeadingAge.org/AnnualMeeting, print the registration ‘Statement of Account’ page, include a check payable to ‘LeadingAge’—with the name(s) of the registrant(s) in the memo line—then mail to LeadingAge Registrar, c/o Showcare Event Solutions, 1200 G Street, NW, Suite 800, Washington, DC 20005-6705.

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  • How can I cancel my registration?

    Please send cancellations in writing by e-mail to LeadingAge@Showcare.com in accordance with the below deadlines. Friends & Family, Resident, and Student categories have different cancellation fees. There are no refunds for the 5K Run/Walk. For more details regarding cancellations, please consult LeadingAge.org/AnnualMeeting

    Cancellations received by:
        August 22, 2019 - Full refund minus a $125 processing fee
        August 23 to September 12, 2019 - 50% refund of complete fee
        On or after September 13, 2019 - No refund

    Friends & Family, Resident & Student Cancellations

    Must be received in writing by the Registrar by September 13, 2019. Cancellations will be refunded minus a $35 processing fee per guest. No refunds will be issued after September 13, 2019.

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  • Can I transfer my registration and/or hotel reservation to another person?

    If you register and then are unable to attend, you may send someone in your place at no additional charge. Substitutions to registration or hotel reservations must be submitted in writing to LeadingAge@Showcare.com or by fax at 514-289-9844. A letter must originate from the original attendee and/or company in order to process. IMPORTANT: October 10th is the deadline for any changes to hotel reservations. You will need to make the hotel substitution directly with the hotel starting October 11th and onward.

    Please have the the person that will be replacing you register online and stop once they are prompted to pay.

    Once the new online registration has been made, please have the original attendee email authorizing the substitution to LeadingAge@Showcare.com. We will complete the process and make sure the substituted registration file is all set for onsite.

    IMPORTANT: If the original attendee was mailed their badge, the new attendee MUST bring that badge onsite and hand it in to the registration staff to complete the substitution requirements.

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  • Will I receive my badge before the meeting?

    A badge will be mailed if you have registered and paid in full by September 13. Please make sure to use the address where you want the badge to be mailed.

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  • I forgot my badge or I didn’t register until after mid-September. What are the registration hours in San Diego?

    LeadingAge registration will be located in the Hall D foyer of the San Diego Convention Center. Please stop by and we can assist you.

    San Diego Convention Center
    111. W. Harbor Drive
    San Diego, CA 92101

    Saturday, October 26

    1:00 - 5:00 p.m.

    Sunday, October 27

    7:00 a.m. - 5:00 p.m.

    Monday, October 28

    7:00 a.m. - 5:00 p.m.

    Tuesday, October 29

    7:00 a.m. - 5:00 p.m.

    Wednesday, October 30

    7:30 - 11:00 a.m.

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  • How can I request special assistance?

    If you require special assistance, please indicate it on the registration form. Further inquiries can be directed to LeadingAge at 1-844-840-4669 or meetings@leadingage.org.

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  • What is the hotel cancellation policy?

    You can make hotel changes via fax at 514-289-9844, email LeadingAge@Showcare.com or online by accessing your account. To ensure the hotels have the most up to date information we ask that all hotel cancellations be made in writing (email, fax or letter) to the Housing Bureau no later than 9am Eastern Time, October 10, 2019. Changes on or after October 11 should be made directly with the hotels and will be made on a space-available basis.

    LeadingAge is not responsible for no-shows or early departure fees charged by the hotel or rooms resold due to non-arrival. Your specific reservation is being held for you in the inventory of rooms the hotel blocked for this meeting. LeadingAge takes no responsibility should a room type not be available at check-in.

    All room rates are subject to a sleeping room tax. Some hotels may also attach additional occupancy tax/surcharges. Some hotels may charge a one night deposit using the credit card on file prior to check-in. Please verify these charges directly with the hotel on or after October 11, 2019. All hotels require a credit card or an approximate amount of cash for incidentals for the entire stay upon check in. A portion of the room rate is used to offset the expense of housing services.

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  • If I make my hotel reservation directly with the hotel can I still receive the LeadingAge conference rate?

    No. All hotel reservations must be made through the LeadingAge Annual Meeting registration link (at the same time you register) to receive the LeadingAge conference rate. 

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  • Do I have to pay a deposit for my hotel reservation?

    The hotel may charge a one night deposit to the credit card on file just prior to check-in. Please verify these charges directly with the hotel on or after October 10.

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  • Does the hotel rate include tax?

    Hotel rates are subject to an additional guest room tax. Some hotels may also attach additional surcharges and occupancy fees. Please check your hotel confirmation for more details.

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  • My first hotel choice is sold out. Can I be added to a waitlist?

    No hotel waitlists are available. We encourage you to book the best available hotel choice for your check in/out dates. If you prefer, you can always check back anytime to see if other hotels/rooms open up in the meantime by accessing your registration account and checking hotel availability.

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  • What is the hotel reservation deadline for individual reservations?

    August 22, 2019. After the deadline, reservations will be accepted based on availability and LeadingAge's convention rate cannot be ensured.

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  • I am an exhibitor. How do I register myself and other staff?

    Please use the exhibitor registration form to register, and not the ‘Attendee’ LeadingAge registration form. You will see a button on the ‘Register’ page at www.leadingage.org/AnnualMeeting which states  ‘Exhibitor’ registration. If you have specific questions, please contact sales@leadingage.org

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Education

  • When will sessions be posted and when can I select sessions?

    Education program descriptions are available on the website. You can choose sessions/events and CE information when you register. If you registered before July 16, please go back into your registration record to choose your session/events/CE information using the ACCOUNT ACCESS link in your confirmation email. We prepare adequate seating in each session room for the anticipated attendance so encourage you to choose sessions/events when prompted.

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  • I am a speaker at an education session. How do I register?

    As a speaker, you are entitled to speaker discounts. Please check the speaker confirmation email you received for details. Make sure to select 'Speaker' in the 'Check if applicable' drop down after logging in to register. If you have questions, please contact meetings@leadingage.org. Speaker discount is subject to verification.

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  • Can I access the attendee brochure for session descriptions and other meeting details?

    The attendee brochure will be posted in late July. It contains abbreviated information regarding the schedule of events, session titles/tracks, the EXPO exhibitor listing, hotel, registration and other general details regarding the Annual Meeting & EXPO. For complete session descriptions and the most up-to-date information, please consult our website. To view or print session descriptions by track or day/time, please visit https://leadingageannualmeeting.org/session-listing.

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