FAQ's for Current Exhibitors

Exhibitor FAQ

  • Where can I find the most current Exhibitor Information?

    The Exhibitor Service Center houses all the information related to exhibitor logistics. Information is updated regulary so be sure to check back often.

    Visit the Exhibitor Service Center

  • What is the EXPO Schedule?

    Move - In

    Saturday, October 26: 8:00 AM - 5:00 PM

    Sunday, October 27: 8:00 AM - 5:00 PM

    Monday, October 28: 8:00 AM - 10:00 AM

    EXPO Open

    Monday, October 28: 11:30 AM - 3:30 PM

    (Lunch in EXPO hall with attendees)

    Tuesday, October 29: 12:00 PM - 3:30 PM

    (Lunch in EXPO hall with attendees) 

    Exhibitor Networking Breakfast

    Wedenesday, October 30: 8:00 AM - 9:30 AM

    EXPO Open

    Wednesday, October 30: 9:30 AM - 11:30 AM

    (Coffee reception with attendees) 

    Move - Out

    Wednesday, October 30: 11:30 AM - 8:00 PM

    For more information and helpful hints on post-show procedures and move-out, please go to


  • What's included with my booth?

    • 10’x10’ booth space (pipe, drape, ID sign)
    • 4 Staff EXPO Badges
    • Pre and post show attendee mailing list
    • Listing on the Annual Meeting website floor plan/exhibitor list, in the mobile app and onsite directories
    • Access to the Exhibitor Success Program (webinars, tips & tools)
    • Access to significantly discounted education badges
    • Access to exhibitor exclusive advertising in the EXPO Preview
  • How do I register my booth staff?

    Current Exhibitors: Start your exhibitor staff badge registration and hotel reservations at https://leadingageannualmeeting.org/exhibitors-sponsors-register.

  • How can I upgrade EXPO badges to education badges or reserve additional badges?

    Start by logging in under Current Exhibitor at https://leadingageannualmeeting.org/exhibitors-sponsors-register. You will have options to upgrade or add badges through the registration process. 

  • Who are the official show vendors?

    • FREEMAN: General service contractor/decorating company providing carpet, furniture rentals, labor, shipping options, material handling.
    • SHOWCARE: Registration and housing, lead retrieval rentals
    • SAN DIEGO CONVENTION CENTER: Facilities services, electric, internet
    • CENTERPLATE: Catering, Food & Beverage
    • PSAV: Audio Visual

    If you are contacted by another, unofficial vendor, please use caution as the companies listed above are the only ones contracted with LeadingAge for exhibitor services. 

  • Can I reserve a meeting room or space for an event?

  • Can I view/make changes to my Exhibitor Listing on the Annual Meeting website?

    Current exhibitor listings are viewable listing here.

    Please send any changes to your published listing to Bianca Hughes at bhughes@leadingage.org.

  • What are the important deadline dates for savings?

    Once the Exhibitor Kit is available, all early order deadline dates will be updated here. Most will be 60, 45 or 30 days out from the event.

  • Where can I find shipping information?

    Shipping addresses, options and deadlines are available in the Exhibitor Kit .

    You can also find the shipping address and deadlines in the Quick Guide.

  • How do I order a lead retrieval system?

    Order forms will be available in the Exhibitor Service Center and in Exhibitor Registration communications in June.

  • How do I order carpet, furniture, labor, utilities?

    Access order forms and more in the 2019 Exhibitor Kit.

  • Is there Wi-Fi?

    Coming soon!

  • When will I receive the pre and post show attendee mailing list?

    The Pre Show Attendee list will be sent to all PAID exhibitors in late August. A second list will be sent in September. The Post Show Attendee list will be sent to exhibitors in the November Exhibitor Newsletter. Please note: We do not sell the attendee list nor partner with outside companies to sell or distribute lists.

  • How do I make a booth payment or get a copy of my invoice/receipt?

    Online booth payments can be made here. You can also contact Bianca Hughes at bhughes@leadingage.org to confirm your balance or request a receipt/invoice copy.

  • How do I access the Exhibitor Success Program and On Demand Webinars?

    The 2019 Exhibitor Sucess Program will launch this spring. Watch for updates and your log in to be sent soon.

  • What do I do if I need to cancel my booth?

    In the event you have to cancel your booth space, cancellation requests must be submitted in writing. Companies who cancel prior to June 30, 2019 are eligible for a full refund, less $100 cancellation fee. Cancellations between July 1 and August 3, 2019 will be entitled to a 50% refund. No refunds will be issued after August 3, 2019. Cancellation requests should be emailed to sales@leadingage.org.

  • What if I need to leave before the EXPO ends?

    If you have to leave before the EXPO hours end, you can hire FREEMAN to dismantle and pack your booth. You will be responsible for making those arrangements and related costs. For attendee and exhibitor safety, and in line with the exhibit terms and conditions, booths must not be broken down during show hours. Exhibitors who break down early will be subject to a $500 fine and loss of priority point status for future year’s booth selection process.


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