Register for Your Virtual Experience

Not seeing your registration category? Please check the Attendee Registration Fees & Categories page.

Please click the appropriate category button below to begin registration.

Login Questions? Contact or 1-844-840-4669 option 4.

Registration Questions? Contact, 1-844-840-4669 option 2 or 1-514-228-3159

Registration Confirmation

Your registration will be confirmed by email from within 3 to 5 business days. Please check your junk and/or spam email folder for confirmation prior to contacting the LeadingAge Registrar. If you do not receive email confirmation within two weeks of the date your registration was submitted or you have other registration questions, please email or call 1-514-228-3159 (or 1-844-840-4669 option 2).

Register by Sept. 15th for Member Discounted Rate.

Registration Payment

We accept MasterCard, VISA or American Express only. Please note, checks are not accepted.

Registration Changes

For your convenience, click the Account Access button in your confirmation email to return to your online registration account and make your changes automatically. You may also e-mail us your request at Changes to your registration category cannot be made online and must be emailed to A revised confirmation will be issued.

Not a Member?

Join LeadingAge and enjoy the benefit of member registration rates at the Annual Meeting. You may register at the LeadingAge member rate as long as your membership is current and approved. To request provider membership information, please call 1-844-840-4669  option 5. For business firm membership, please call 1-844-840-4669  option 3.

Registration Cancellations

If you register and then are unable to attend the live virtual event dates, you can retain your registration and access the on demand content later (post event until April 30, 2021, though no CE credit is granted for on demand access).

If you'd rather cancel, please submit all cancellations in writing to in accordance with the below deadlines. If you do not receive an acknowledgment within one week of sending your cancellation, please contact the LeadingAge Registrar at 514-228-3159 to verify receipt. After the cancellation deadline, refunds may be considered in the event of extenuating circumstances (please submit in writing). Approved refunds will be processed in the name of the original payer. Credit card refunds will be processed 4-6 weeks after the initial request.

Received by: Refund Due:
Nov. 2 Full refund 
On or after Nov. 3 No refund

Substitution Policy

If you register and then are unable to attend the live virtual event dates, you can opt to retain your registration and access the on demand content later (up until April 30, 2021, though no CE credit is granted for on demand access). Or you may substitute someone in your place (needs to be from the same organization) at no additional charge. Substitutions to registrations must be submitted in writing to by October 7, 2020. No substitutions will be accepted after this date.

Please ask the new registrant to register online and let them know to stop once they are prompted to pay. Once the new online registration has been made, please have the original attendee email authorizing the substitution. We will complete the process and make sure the substituted file is all set for the virtual event.

Split/Share Policy

Splitting or sharing a registration is not permitted. Registrations are to be used by the same person for the entire Annual Meeting even if the person is able to attend only part of the program or Annual Meeting. Only one user login can be used to sign on to a device at one time (laptop or desktop computer strongly recommended). For more details on user logins and restrictions please consult our Attendee FAQ page.

Access to the Virtual Event Platform

After registering and shortly before the live virtual event, you'll receive an email with your user name and password to access the virtual event platform URL. Check our website closer to the event dates for informational videos and previews of what you can expect so you’ll be ready to engage and explore in this virtual experience!

Privacy Policy/Virtual Event Code of Conduct

All who have registered for the Annual Meeting Virtual Experience understand that by attending this event, contact information may be shared with other registrants and will be visible when using the virtual event platform. Registrants will have the ability to make changes to their individual profiles to edit/hide certain information if they choose. We are committed to providing a safe, productive, and welcoming environment for all participants and LeadingAge staff, so encourage all participants to abide by the LeadingAge Event Code of Conduct.

Please see the LeadingAge Privacy Policy  and the LeadingAge Virtual Event Code of Conduct for more details. 

On Demand Content

All registrants have access to the on demand content post event until April 30, 2021, though no CE credit is granted for on demand access. Please note: if you are registered as Exhibitor Only category, you will have access to the Business Intelligence Zone (BIZ) area only. 

CE Credit Policy

CE credits are only available for content presented Nov. 10-12 and Nov. 17-19 and credit can only be granted to those who participate in the full presentation on the scheduled/day and time. Please visit the CE page for more information.