Speakers

Speakers

Sadiya Abjani
Manager of Training and Online Learning, SAGE | Advocacy and Services for LGBT Elders
62-D. Transgender Aging Information and Services for Providers
Monday, October 28, 2019
3:30 - 5:00 p.m.

62-D. Transgender Aging Information and Services for Providers

  • Consider the unique perspectives and concerns of gender-diverse older adults, and dispel myths about the transgender, intersex, and gender non-conforming communities.
  • Learn how staff can support the rights of all residents to express their gender and identity.
  • Take away practical tools and suggestions to create a welcoming environment through policy and procedure changes and initiatives to educate other residents about gender identity.
Rob Adams
Senior Vice President of Market Development, GlynnDevins
101-G. Experiential Marketing: Understanding Your Customer to Drive Higher Census
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

101-G. Experiential Marketing: Understanding Your Customer to Drive Higher Census

  • Evaluate three decades of research on the attitudes, behaviors, and lifestyle preferences of U.S. adults age 50 and older, and learn how trends are shifting in such areas as social media and online habits, planning for retirement, and retirement community preferences.
  • Identify technology platforms and marketing tools, tactics, and systems that can help you conduct data-driven conversations with your prospects, implement experiential marketing, and attract younger residents to your community.
  • Gain insights into how product design and new thinking can lead to higher occupancy and increased customer engagement.
Victoria Albert
Vice President, Marketing, Unidine Lifestyles
121-F. Redefining the Dining Experience
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

121-F. Redefining the Dining Experience

  • Examine the top emerging trends reshaping the senior living experience, including food and dining.
  • Discuss strategies for redefining the resident experience by optimizing the dining services offered to residents.
  • Explore strategies for leveraging opportunities to market your organization’s services to a new generation of seniors.
Dana Alia
, Amazon
12-F. Is Voice Technology a Viable Interface for Older Adults?
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

12-F. Is Voice Technology a Viable Interface for Older Adults?

  • Learn how a life plan community in Chicago offered Amazon Echo Dots to all independent residents, and beta-tested an enterprise management tool to configure and manage the devices.
  • Discover how a university partner helped the community analyze quantitative and qualitative utilization data to determine whether voice technology is a viable interface for older adults, and hear the findings from that analysis.
  • Understand the factors you need to consider before implementing a voice technology, and learn ways to evaluate products and services that use voice as an interface.
Tena Alonzo
Director of Education and Research, Beatitudes Campus
87-H. Providing Enhanced Person-Centered Care for People Living with Dementia
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

87-H. Providing Enhanced Person-Centered Care for People Living with Dementia

  • Analyze current trends and research related to dementia-specific person-centered care and learn methods for engaging staff at all levels in creating the adaptations necessary for success.
  • Take home practical strategies for integrating an enhanced, person-centered dementia care program into your organization.
  • Identify the positive outcomes of person-centered care for individuals living with dementia, their families, staff, and the organization as a whole.
Majd Alwan
SVP of Technology, LeadingAge
4-B. Sharing Health Information for Care Coordination
Monday, October 28, 2019
8:00 - 9:30 a.m.

4-B. Sharing Health Information for Care Coordination

  • Learn about emerging EHR connectivity frameworks, vendor and HIE networks designed to facilitate information exchange to support care coordination across care settings.
  • Discover how vendor, regional, state, and national networks are actively supporting connectivity between providers of long-term and post-acute care and their care partners.
  • Discuss the benefits and lessons learned from providers who are leveraging these networks to improve care planning and coordination efforts.
7-C. Advanced Data Analytics Tools: Provider Case Studies
Monday, October 28, 2019
10:00 - 11:30 a.m.

7-C. Advanced Data Analytics Tools: Provider Case Studies

  • Hear from aging services providers who use advance analytics tools to pursue partnerships with hospitals, ACOs, and managed care organizations.
  • Discuss the range of health IT, information exchange, and tracking dashboards essential to providers’ success in new payment initiatives like PDPM and PDGM.
  • Consider the lessons learned from organizations leveraging health IT capabilities to improve quality and financial outcomes.
9-D. Voice-First Technology: Privacy and HIPAA Considerations
Monday, October 28, 2019
3:30 - 5:00 p.m.

9-D. Voice-First Technology: Privacy and HIPAA Considerations

  • Learn about the privacy and HIPAA considerations surrounding voice-first technology in various regulated and non-regulated aging services settings.
  • Explore best practices and guidance for developing policies and procedures for voice first technology, including whether the technology is brought by resident, family or staff or provided by the community.
  • Hear from providers who have implemented voice first technology and the lessons learned from their experiences.
13-F. Using Technology to Address Trends in Aging Services
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

13-F. Using Technology to Address Trends in Aging Services

  • Appreciate the role that technology can play in addressing many disruptors impacting the aging services field, including changing consumer preferences and workforce pressures.
  • Explore technology platforms and devices that have been effective in advancing provider effectiveness, and driving data-based decision making.
  • Hear how one organization has allocated resources aimed at technology solutions and adopted a culture of innovation around technology.
Nancy Anderson
SVP, Engagement Solutions, Align LLC
145-A. A Leadership System for Driving Performance, Retention, and Results
Sunday, October 27, 2019
3:30 - 5:00 p.m.

145-A. A Leadership System for Driving Performance, Retention, and Results

  • Explore a leadership system that directly impacts how employees perform their work, how motivated they feel, how they interact with residents and families, and whether or not they choose to stay in their jobs.
  • Learn how employee engagement is linked to business results, and review actions that effective leaders can take to engage all team members in efforts to improve quality of care and resident satisfaction.
  • Take home specific processes and practices for creating a work environment that fosters a culture of engagement and high performance among employees.
Peter Anderson
Principal, Anderson and Associates
57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors
Monday, October 28, 2019
8:00 - 9:30 a.m.

57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors

  • Study research showing how the outdoor environment offers therapeutic benefits that enhance well-being for residents, staff, and families.
  • Learn how you can take steps to develop outdoor spaces that incorporate the social, emotional, spiritual, environmental, occupational, intellectual, and physical dimensions of wellness.
  • Consider ways to harness the outdoors by focusing on the story and experience of your organization, the therapeutic value of nature, innovative and evidence-based design, horticulture therapy, and urban farming.
Jeffrey Anderzhon
Senior Planner + Design Architect, Eppstein Uhen Architects
26-E. Going to the Mall: Repurposing Existing Structures for Dementia Care
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

26-E. Going to the Mall: Repurposing Existing Structures for Dementia Care

  • Consider how aging services providers could respond to the unprecedented demand for memory care housing and services by repurposing existing structures, particularly in vacant urban malls.
  • Listen as a practitioner and researcher share strategies for transforming distressed urban malls into mixed-use Dementia-Friendly City Centers, and explore how to use evidence-based data on memory care and multidisciplinary methods to plan mall projects.
  • Evaluate the effectiveness and health impact of the Dementia Friendly City Center concept as it relates to urban renewal, sustainable practices, and dementia care systems.
Mark Andrews
Co-Chief Executive Officer, Greystone
47-E. Tough Love: Divesting Aging Assets to Accelerate Growth
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

47-E. Tough Love: Divesting Aging Assets to Accelerate Growth

  • Recognize how organizations with older life plan communities can accelerate growth by divesting aging assets, and how divestiture frees up time, resources, and energy that can be channeled into existing communities or new opportunities that align better with an organization’s mission.
  • Listen as aging services professionals describe how and when the divestiture idea first surfaced in their organizations, how they generated support for the divestiture, executed the decision, and leveraged divestiture for the good of the organization.
  • Take home an effective decision-making framework and timeline for divesting of assets responsibly, and with compassion.
Julie Apold
VP of Quality and Performance Excellence, LeadingAge Minnesota
123-G. Safe Care for Seniors: Creating a Culture of Safety and Quality in Aging Services
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

123-G. Safe Care for Seniors: Creating a Culture of Safety and Quality in Aging Services

  • Examine how the new Safe Care for Seniors program is designed to address the growing number of maltreatment reports submitted to the Minnesota Department of Health.
  • Inspect an integrated strategy to build and enhance stakeholder and consumer confidence in the high quality of care provided in nursing homes and senior living settings.
  • Understand the underlying causes of safety incidents, and how building a culture of safety in your organization while implementing effective safety systems can prevent instances of harm.
145-A. A Leadership System for Driving Performance, Retention, and Results
Sunday, October 27, 2019
3:30 - 5:00 p.m.

145-A. A Leadership System for Driving Performance, Retention, and Results

  • Explore a leadership system that directly impacts how employees perform their work, how motivated they feel, how they interact with residents and families, and whether or not they choose to stay in their jobs.
  • Learn how employee engagement is linked to business results, and review actions that effective leaders can take to engage all team members in efforts to improve quality of care and resident satisfaction.
  • Take home specific processes and practices for creating a work environment that fosters a culture of engagement and high performance among employees.
Chuck Archer
Senior Project Manager, LRS Architects, Inc.
77-C. Dementia Care Design: Comparing Different Options
Monday, October 28, 2019
10:00 - 11:30 a.m.

77-C. Dementia Care Design: Comparing Different Options

  • Discuss different dementia care design concepts and ideas, their benefits and compromises, including neighborhood, household, open plans and corridor styles.
  • Hear different points of view regarding memory care programs, and learn when and why to choose one design concept over the other for your community.
  • Understand the core principles for creating lively and supportive interior spaces for individuals living with dementia.
Beverly Asper
Director, Baker Tilly
41-C. Pathways to Success: Charting Your Course to a Sustainable Future
Monday, October 28, 2019
10:00 - 11:30 a.m.

41-C. Pathways to Success: Charting Your Course to a Sustainable Future

  • Identify how your organization can advance its mission through its strategic plan and create a sustainable future by optimizing performance, establishing financial sustainability, and successfully marketing your services.
  • Delve into strategies that single-site and multisite providers can use to improve operational performance and enhance financial position through a well-balanced capital structure and financing options for new programs and services.
  • Take away new strategies to help your organization promote growth, reposition itself, realize savings through operational improvements, improve its financing position, implement creative financing, and implement sophisticated branding tactics.
Perry Aycock
President, K4Advisors, K4Connect
10-E. Technology Innovations for Life Plan Communities and Life Plan at Home
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

10-E. Technology Innovations for Life Plan Communities and Life Plan at Home

  • Discuss how your organization can use emerging technologies to improve operational efficiency and quality of life.
  • Explore the latest innovations in smart home and connected wellness technologies, and explore different voice solutions that residents and members could use.
  • Study how an organization’s marketing, operations, and finances are impacted when it expands technology adoption within the homes of residents or members, and review the challenge of planning and implementing technology solutions.
126-H. Break Out of the Mold: Moving Away from Highly Refundable Entrance Fees
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

126-H. Break Out of the Mold: Moving Away from Highly Refundable Entrance Fees

  • Delve into the significant hurdles that highly refundable contracts can present to a life plan community that is seeking fiscal flexibility.
  • Find out how new and existing communities can provide desirable alternatives to the 90% refundable plan as their primary offering.
  • Learn how the creditors have come to view high refund contracts and discuss some case studies for organizations that have made the change.
Melissa Badowski
Clinical Associate Professor, Pharmacy Practice, University of Illinois at Chicago College of Pharmacy
12-F. Is Voice Technology a Viable Interface for Older Adults?
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

12-F. Is Voice Technology a Viable Interface for Older Adults?

  • Learn how a life plan community in Chicago offered Amazon Echo Dots to all independent residents, and beta-tested an enterprise management tool to configure and manage the devices.
  • Discover how a university partner helped the community analyze quantitative and qualitative utilization data to determine whether voice technology is a viable interface for older adults, and hear the findings from that analysis.
  • Understand the factors you need to consider before implementing a voice technology, and learn ways to evaluate products and services that use voice as an interface.
Debra Bakerjian
Clinical Professor, Betty Irene Moore School of Nursing, University of California, Davis
81-E. Enhancing Dementia Care through Music and Memory: Reviewing the Evidence
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

81-E. Enhancing Dementia Care through Music and Memory: Reviewing the Evidence

  • Discover how personalized music can enhance quality of life, nutrition, communication, mood, and engagement, and provide opportunities for intergenerational interaction for people living with dementia.
  • Hear the findings of a 3-year study focusing on the use of personalized music as a quality-improvement intervention to help improve well-being and reduce the use of antipsychotic medications among persons with dementia living in California nursing homes.
  • Take home practice and policy recommendations aimed at driving successful and purposeful music interventions that improve the quality of dementia care.
Alma Balonon-Rosen
Director, Relationship Management, Enterprise Community Partners
30-F. Using Design Guidelines to Build a Better Housing Community
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

30-F. Using Design Guidelines to Build a Better Housing Community

  • Discuss why design guidelines are a useful tool for community development and affordable housing organizations, and learn how these guidelines help to standardize specification decisions, preserve institutional memory, and ensure better design for residents.
  • Learn about available charrettes tools and design guidelines that can help shape a project early on in the development process to be responsive to resident health and to increase the ability for residents to age in their housing community.
  • Study design guidelines and decisions used to develop one housing project, and participate in discussions about best practices for designing affordable and mixed-income housing.
Fred Barrett
VP of Operations, The Middletown Home
7-C. Advanced Data Analytics Tools: Provider Case Studies
Monday, October 28, 2019
10:00 - 11:30 a.m.

7-C. Advanced Data Analytics Tools: Provider Case Studies

  • Hear from aging services providers who use advance analytics tools to pursue partnerships with hospitals, ACOs, and managed care organizations.
  • Discuss the range of health IT, information exchange, and tracking dashboards essential to providers’ success in new payment initiatives like PDPM and PDGM.
  • Consider the lessons learned from organizations leveraging health IT capabilities to improve quality and financial outcomes.
Hannah Beasley
Director of Customer Success, Red e App
14-G. There’s an App for That: Engaging Employees One Smartphone at a Time
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

14-G. There’s an App for That: Engaging Employees One Smartphone at a Time

  • Hear how one organization enhanced team building and staff training and development by launching a multi-platform software application to engage employees at all levels and in multiple locations.
  • Share best practices for implementing an employee app, and learn how to navigate internal policies and legal concerns about using personal devices for communication.
  • Prepare yourself to get executive buy-in for an employee app, measure its impact, implement checks and balances to make the initiative sustainable, use feedback to build new features, and find champions to manage local communications.
Deanna Beins
Administrator, Menno Haven
29-F. Optimizing Building Design and Operations to Promote Health and Well-being
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

29-F. Optimizing Building Design and Operations to Promote Health and Well-being

  • Learn how a skilled nursing provider in Pennsylvania achieved certification under the WELL Building Standard, which addresses how building design and operations can be optimized to promote health and well-being.
  • Hear from the administrator, architect, interior designer, and WELL coach involved in the certification process about the lessons learned, best practices, and early outcomes.
  • Review features of the WELL Building Standard that are most relevant to the lives of older adults, and explore operational challenges and benefits of implementing the standard in new and existing communities.
Paul Bendheim
Clinical Professor of Neurology, University of Arizona College of Medicine-Phoenix
84-G. Lifestyle Choices to Enhance Healthy Aging and Reduce Dementia Risk
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

84-G. Lifestyle Choices to Enhance Healthy Aging and Reduce Dementia Risk

  • Look at how socialization, nutrition, cognitive activities, physical exercise, stress reduction, and proper sleep can influence an individual’s risk for mild cognitive impairment, Alzheimer’s disease, and vascular dementia.
  • Hear from experts in the fields of gerontology, neuroscience, and clinical neurology about the scientific basis for evidence-based, healthy brain programs, and explore how to develop and implement programming to promote healthy aging for brain and body.
  • Take home examples of cognition-enhancing activities, and gain the perspectives of providers, program instructors, and participants in these activities.
Robert Benson
Executive Director, Rolling Green Village
52-G. Navigating Your Way to a Successful Post-Acute Care Strategy
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

52-G. Navigating Your Way to a Successful Post-Acute Care Strategy

  • Investigate how an investment in post-acute care could help your life plan community remain relevant and play a significant role in the care delivery system of the future.
  • Take home a 5-point strategy for evaluating your community’s current situation and determining how it could become part of the post-acute care evolution.
  • Identify trends, challenges, and opportunities in post-acute care, including how your organization can make changes today to ensure that you can meet the health and wellness needs of future residents.
Adriane Berg
, Generation Bold
57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors
Monday, October 28, 2019
8:00 - 9:30 a.m.

57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors

  • Study research showing how the outdoor environment offers therapeutic benefits that enhance well-being for residents, staff, and families.
  • Learn how you can take steps to develop outdoor spaces that incorporate the social, emotional, spiritual, environmental, occupational, intellectual, and physical dimensions of wellness.
  • Consider ways to harness the outdoors by focusing on the story and experience of your organization, the therapeutic value of nature, innovative and evidence-based design, horticulture therapy, and urban farming.
Leah Bergen Miller
Senior Project Manager, The Jewish Federations of North America
116-D. Diminishing the Effects of Past Trauma through Person-Centered, Trauma-Informed Care
Monday, October 28, 2019
3:30 - 5:00 p.m.

116-D. Diminishing the Effects of Past Trauma through Person-Centered, Trauma-Informed Care

  • Understand how previously dormant trauma symptoms can reignite later in life, and learn how to recognize and avoid potential triggers.
  • Ascertain how to implement person-centered, trauma-informed care, a holistic approach to service provision that minimizes the risks of re-traumatization.
  • Recognize the importance of receiving care that recognizes the impact of past trauma and review concrete steps organizations can take to become person-centered and trauma-informed, including policies and procedures that empower staff to provide trauma-informed care to colleagues and clients.
PK Beville
CEO Emeritus, Second Wind Dreams - Virtual Dementia Tour
80-E. Tracking Quality in Dementia Care by Measuring the Intangible
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

80-E. Tracking Quality in Dementia Care by Measuring the Intangible

  • Consider how the impact of person-centered dementia care can be measured through observational assessments and outcomes data documenting improvements in quality of life and quality of care for individuals living with dementia.
  • Examine how to track staff competence as it relates to intangible measures like empathy and relationship building.
  • Find out how care partners are being trained using the Virtual Dementia Tour Comprehensive Program, which uses wearable devices to alter the trainee’s perceptions and simulate the day-to-day experiences of people with dementia.
Jim Biggs
CEO, West Bay Senior Living
32-G. Developing a Vertical and Connected Life Plan Community
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

32-G. Developing a Vertical and Connected Life Plan Community

  • Appreciate how vertical life plan communities can provide a connected and active lifestyle with access to social and wellness activities in the greater community, and how these developments are bringing intergenerational activity into their neighborhoods.
  • Assess the challenges involved in designing high-rise environments for older adults and how these challenges can result in high construction costs, lessen the quality of the product, and make the product operationally inefficient.
  • Take home solutions to these challenges by exploring the stories of high-rise life plan communities in Shanghai and California.
Zoe Bird
Director and Primary Teaching Artist, Alzheimer's Poetry Project Minnesota
78-D. Creativity and Dementia: Using the Arts to Spark Memory and Joy
Monday, October 28, 2019
3:30 - 5:00 p.m.

78-D. Creativity and Dementia: Using the Arts to Spark Memory and Joy

  • View a documentary about a multidisciplinary arts project using Shakespeare, poetry, and music to foster creative engagement among people living with dementia in an assisted living community.
  • Participate in creative engagement exercises and learn about other tools designed to encourage creativity, build confidence, spark joy, and create a sense of community among participants in an arts program.
  • Identify ways that leaders in the field of aging services can foster creative engagement and help reduce the stigma of dementia.
Jennifer Birdsall
Clinical Director, CHE Behavioral Health Services
127-A. Behavioral Health Regulations: Strategies for Compliance
Sunday, October 27, 2019
3:30 - 5:00 p.m.

127-A. Behavioral Health Regulations: Strategies for Compliance

  • Review the new skilled nursing behavioral health regulations, and understand how behavioral health has become an integral part of a resident’s comprehensive and interdisciplinary assessment process and individualized plan of care.
  • Ascertain what surveyors are looking for, including whether you use appropriate resident assessments and physician’s orders to identify behavioral health concerns, and providing appropriate environmental and individualized treatment services.
  • Review recommendations for implementing approaches to behavioral health services that are both clinically appropriate and person-centered.
Jonathan Blum
Managing Principal, Health Management Associates
40-B. Medicare Advantage: Seize the Opportunity
Monday, October 28, 2019
8:00 - 9:30 a.m.

40-B. Medicare Advantage: Seize the Opportunity

  • Learn about the opportunities for increased revenue and improved quality that are available through value-based purchasing agreements in Medicare Advantage, and gain an appreciation for why life plan communities are uniquely positioned to be successful in carrying out these agreements.
  • Probe exciting opportunities to develop new offerings for Medicare beneficiaries that became available to home health providers when Congress and CMS granted Medicare Advantage plans new flexibility to offer supplemental benefits.
  • Look at opportunities that Medicare Advantage offers skilled nursing settings and identify ways to capitalize on value-based purchasing agreements.
James Bodine
Executive Vice President, HJ Sims
41-C. Pathways to Success: Charting Your Course to a Sustainable Future
Monday, October 28, 2019
10:00 - 11:30 a.m.

41-C. Pathways to Success: Charting Your Course to a Sustainable Future

  • Identify how your organization can advance its mission through its strategic plan and create a sustainable future by optimizing performance, establishing financial sustainability, and successfully marketing your services.
  • Delve into strategies that single-site and multisite providers can use to improve operational performance and enhance financial position through a well-balanced capital structure and financing options for new programs and services.
  • Take away new strategies to help your organization promote growth, reposition itself, realize savings through operational improvements, improve its financing position, implement creative financing, and implement sophisticated branding tactics.
Shawn Boling
Culinary Coach, 3rdThird Marketing
94-C. Blending Culinary and Marketing for a Delicious Return on Investment
Monday, October 28, 2019
10:00 - 11:30 a.m.

94-C. Blending Culinary and Marketing for a Delicious Return on Investment

  • Find out how a fully baked relationship between marketing and culinary will differentiate your organization and build census while improving your bottom line.
  • Start the process of redefining your culinary program and understand how that process can help define your organization, save you money, and set you on the path to success in multiple areas.
  • Take away tangible information, rough budget figures, and timeframes for how your community could blend its culinary program with a solid social media strategy for a delicious return on investment.
Christopher Borcik
Principal, Continuing Care Actuaries
126-H. Break Out of the Mold: Moving Away from Highly Refundable Entrance Fees
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

126-H. Break Out of the Mold: Moving Away from Highly Refundable Entrance Fees

  • Delve into the significant hurdles that highly refundable contracts can present to a life plan community that is seeking fiscal flexibility.
  • Find out how new and existing communities can provide desirable alternatives to the 90% refundable plan as their primary offering.
  • Learn how the creditors have come to view high refund contracts and discuss some case studies for organizations that have made the change.
Kimberly Borts
Director, Charitable Giving and Communications, Bishop Gadsden
117-E. How to Prepare Your Community for Nature’s Unpredictability
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

117-E. How to Prepare Your Community for Nature’s Unpredictability

  • Discover how a single-site life plan community located near the Atlantic Ocean handled three consecutive years of hurricane, snow and ice storms requiring evacuations and sheltering-in-place.
  • Review all aspects of disaster preparation, including communication with team members and residents before the event, planning and paying for an evacuation, and identifying tasks that must be completed after returning to your community.
  • Learn how to involve vendors, financial and insurance partners, and the community in your disaster planning, how to identify technologies that support plan implementation, and how to comply with new federal emergency preparedness regulations.
Nancy Borum
President, ID Collaborative
33-H. Creating a More Diverse Dining Experience Without Adding Square Feet
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

33-H. Creating a More Diverse Dining Experience Without Adding Square Feet

  • Learn how a retirement community renovated its main dining room and created multiple dining experiences for residents without increasing the building’s square footage.
  • Evaluate how a variety of dining experiences can be created in the same dining room, and discover the benefits of serving multiple dining venues from the same kitchen.
  • Discuss lessons about how planning and increased communication can facilitate a dramatic change in an existing dining room, how to implement a kitchen shutdown in an active community, and how to roll out new amenities in phases.
Denise Boudreau-Scott
President, Drive
162-H. When Your Culture Needs a Makeover
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

162-H. When Your Culture Needs a Makeover

  • Consider how leadership changes, organizational growth and other significant events can set the stage for reflection and a culture makeover.
  • Hear how two organizations decided to evaluate their culture following a leadership change, and how these efforts to refresh their branding, commit themselves to leadership development, and focus on resident and employee engagement resulted in 15% and 50% drops in their annual turnover rates.
  • Discuss bright spots and opportunities in your organization’s culture, and then develop action steps to enhance that culture.
Bob Bourg
Sr. Vice-President, Human Resources, St. Ann's Home
161-H. Workforce and Leadership Development: A Path to Employee Growth
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

161-H. Workforce and Leadership Development: A Path to Employee Growth

  • Hear about an 8-month program that provides employees with field-specific education, leadership skills, and practical knowledge that allows them to excel as they advance in their careers.
  • Gather information to help you create, implement, and sustain a workforce and leadership development program, including how to obtain the support of leaders and board members, develop a curriculum, and select high-performing and high-potential participants.
  • Review the program’s outcomes, including its successes and shortcomings and how graduates continue to grow and develop.
Iris Bowden
Director of Life Enrichment, Memory Cafe Coordinator, EdenHill Communities
73-A. Memory Café: A Community-Based Support System for People Living with Dementia
Sunday, October 27, 2019
3:30 - 5:00 p.m.

73-A. Memory Café: A Community-Based Support System for People Living with Dementia

  • Study the Memory Café concept, which strives to address the social needs of people living with dementia by engaging them in a community-based setting.
  • Discover how Memory Cafés provide information and community resources to attendees, encourage positive engagement in activities, and foster relationship building.
  • Delve into the process for developing a Memory Café, including how to complete a community needs assessment, form a steering committee, obtain funding, implement evidenced-based activity programs, offer support to care partners, and conduct training, marketing, and outreach activities.
Jodi Boyne
Vice President of Public Relations, LeadingAge Minnesota
123-G. Safe Care for Seniors: Creating a Culture of Safety and Quality in Aging Services
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

123-G. Safe Care for Seniors: Creating a Culture of Safety and Quality in Aging Services

  • Examine how the new Safe Care for Seniors program is designed to address the growing number of maltreatment reports submitted to the Minnesota Department of Health.
  • Inspect an integrated strategy to build and enhance stakeholder and consumer confidence in the high quality of care provided in nursing homes and senior living settings.
  • Understand the underlying causes of safety incidents, and how building a culture of safety in your organization while implementing effective safety systems can prevent instances of harm.
Tim Bracken
VP of Client Relationships, Love & Company, Inc.
43-C. Rental vs. Entrance Fee: Responding to Consumer Preferences
Monday, October 28, 2019
10:00 - 11:30 a.m.

43-C. Rental vs. Entrance Fee: Responding to Consumer Preferences

  • Discover how a life plan community can successfully add a rental option to attract the large number of baby boomers who cannot afford to pay an entrance fee.
  • Consider findings from consumer research on rental options in several market areas and explore obstacles you may encounter when launching a new rental product.
  • Gain insight into how the development, financing, and operation of rental projects differs from entrance-fee projects, and learn how to access junior capital, work with a lender, and maintain investor confidence throughout the process.
Larry Bradshaw
CEO, National Lutheran Communities & Services
49-F. Intrapreneurship: A Practical Guide to Accelerating Innovation
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

49-F. Intrapreneurship: A Practical Guide to Accelerating Innovation

  • Appreciate how innovation and a tolerance for failure can help organizations succeed in the face of rapidly changing demographics, regulations, and customer demands.
  • Find out how one organization is working to establish a research and development fund that nurtures innovative ideas while minimizing risk to established parts of the organization.
  • Get tips for identifying innovative ideas worth pursuing by conducting discovery sessions and product interviews, building imperfect products that can be tested in real-world settings, and protecting promising innovation without hiding it.
Jason Brennan
Program Director, Internal Communications, Asbury Communities, Inc.
14-G. There’s an App for That: Engaging Employees One Smartphone at a Time
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

14-G. There’s an App for That: Engaging Employees One Smartphone at a Time

  • Hear how one organization enhanced team building and staff training and development by launching a multi-platform software application to engage employees at all levels and in multiple locations.
  • Share best practices for implementing an employee app, and learn how to navigate internal policies and legal concerns about using personal devices for communication.
  • Prepare yourself to get executive buy-in for an employee app, measure its impact, implement checks and balances to make the initiative sustainable, use feedback to build new features, and find champions to manage local communications.
Mina Breuker
CEO and President, Holland Home
46-E. CEO Panel: Insights from Fellow Leaders
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

46-E. CEO Panel: Insights from Fellow Leaders

  • Listen as aging services CEOs representing organizations of varying sizes, geographic locations, and service lines talk about how they are responding to the changes taking place in the field, how they are positioning their organizations for future success, and how they are addressing such issues as post-acute pressures, succession planning, partnerships, and affiliations.
  • Review the latest research about growth, competition, consolidation, workforce recruitment and retention, and the highly dynamic nursing home environment.
  • Take home strategies for innovation and growth that you can implement in your own organization.
50-F. Provider-Led Payment Models
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

50-F. Provider-Led Payment Models

  • Understand the array of risk–based payment models, their results to date and which models post-acute and long-term services and supports providers can participate in.
  • Hear from providers who have participated in provider-led payment models about the lessons learned, critical success factors, and partnership opportunities available.
  • Discuss how to evaluate your organization’s ability and readiness to successfully pursue provider-led, risk-based payment models.
Angelia Brigance
Executive Director, Harbour Pointe Retirement And Assisted Living
144-H. Preparing for Marijuana Use in Aging Services
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

144-H. Preparing for Marijuana Use in Aging Services

  • Explore the likelihood that marijuana and hemp use will become common in aging services settings and learn how to prepare for more permissive laws allowing such use by residents.
  • Discuss the curative properties attributed to marijuana/hemp, proper dosing, and delivery modes.
  • Get tips for designing and implementing a sensible policy that allows marijuana and hemp use while balancing residents' rights with providers' risk management concerns.
Kristy Bright
Director of Client Services, Catalyst
104-H. Your Reputation Precedes You: Harnessing the Power of Online Reviews
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

104-H. Your Reputation Precedes You: Harnessing the Power of Online Reviews

  • Appreciate that many prospective residents will not make it to your website, much less your campus, before making a decision about your community.
  • See how consumer online reviews and ratings of your organization can serve as gatekeepers to online leads, recognize the crucial relationship between online consumer searches and your reputation, and understand how a good online reputation can translate into sales.
  • Acquire the skills you need to develop a reputation management strategy that includes close attention to Google rankings, review sites, and directory listings for aging services.
Mike Brindley
Vice President, Solutions Advisors Group
97-E. Making a Difference: Engaging with Prospective Residents to Find Your Niche
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

97-E. Making a Difference: Engaging with Prospective Residents to Find Your Niche

  • Learn how listening to and engaging with a prospective resident living with Parkinson’s disease led one community to affiliate with a nonprofit organization working to improve quality of life for people with Parkinson’s through a non-contact, boxing-based fitness curriculum.
  • Discover how implementing an empathetic approach to listening and engagement can help you establish meaningful relationships that lead to positive interactions with, and encourage action from, prospective residents.
  • Identify unique opportunities that differentiate your community and position you as a thought leader and niche expert.
Jeanie Brindley-Barnett
Co-Founder and Senior Teaching Artist, MacPhail Music for Life
78-D. Creativity and Dementia: Using the Arts to Spark Memory and Joy
Monday, October 28, 2019
3:30 - 5:00 p.m.

78-D. Creativity and Dementia: Using the Arts to Spark Memory and Joy

  • View a documentary about a multidisciplinary arts project using Shakespeare, poetry, and music to foster creative engagement among people living with dementia in an assisted living community.
  • Participate in creative engagement exercises and learn about other tools designed to encourage creativity, build confidence, spark joy, and create a sense of community among participants in an arts program.
  • Identify ways that leaders in the field of aging services can foster creative engagement and help reduce the stigma of dementia.
Jonalyn Brown
Regional Vice President Operations, Consonus Healthcare Services
142-G. By the Numbers: Using Data to Succeed in Alternative Payment Models
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

142-G. By the Numbers: Using Data to Succeed in Alternative Payment Models

  • Hear how a chain of nursing homes has implemented alternative payment models and how the results compare with a more traditional Medicare payment model.
  • Hear about the experiences and outcomes of care recipients in both traditional and alternative payment models, the qualities of successful providers, and how to achieve success in your market.
  • Equip yourself with the tools you need to succeed in preparation for PDPM, including how to lay the ground work, test and leverage data.
Randy Brown
CEO and Board Chair, Rowntree Gardens
154-D. How to Engage and Inspire a Multicultural Workforce
Monday, October 28, 2019
3:30 - 5:00 p.m.

154-D. How to Engage and Inspire a Multicultural Workforce

  • Recognize the benefits and challenges associated with employing a multicultural workforce, and learn how multicultural training can influence ongoing staff engagement and resident care.
  • Prepare yourself to create a learning path that helps employees understand and respect other cultures, and ensures that every team member feels valued and treated with dignity and respect.
  • Dive into a cultural training program that relies on a diverse pool of employees who speak Spanish, Tagalog, Punjabi, Vietnamese, Japanese, Chinese, Amharic, Arabic, and English.
Natasha Bryant
Managing Director/Senior Research Associate, LTSS Center, LeadingAge
128-A. Employing Foreign-Born Workers: Legal Authorities and Hope for the Future
Sunday, October 27, 2019
3:30 - 5:00 p.m.

128-A. Employing Foreign-Born Workers: Legal Authorities and Hope for the Future

  • Learn about current visa requirements that allow various types of aging services workers seeking employment in the U.S.
  • Hear from aging services providers who have successfully hired and retained foreign-born workers and different types of visa holders.
  • Gain insight into LeadingAge efforts to address the workforce shortage in our field, including promoting new ways to bring workers to the U.S. from other countries.
Scott Buchanan
Chief Executive Officer, The Ohio Masonic Home
13-F. Using Technology to Address Trends in Aging Services
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

13-F. Using Technology to Address Trends in Aging Services

  • Appreciate the role that technology can play in addressing many disruptors impacting the aging services field, including changing consumer preferences and workforce pressures.
  • Explore technology platforms and devices that have been effective in advancing provider effectiveness, and driving data-based decision making.
  • Hear how one organization has allocated resources aimed at technology solutions and adopted a culture of innovation around technology.
162-H. When Your Culture Needs a Makeover
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

162-H. When Your Culture Needs a Makeover

  • Consider how leadership changes, organizational growth and other significant events can set the stage for reflection and a culture makeover.
  • Hear how two organizations decided to evaluate their culture following a leadership change, and how these efforts to refresh their branding, commit themselves to leadership development, and focus on resident and employee engagement resulted in 15% and 50% drops in their annual turnover rates.
  • Discuss bright spots and opportunities in your organization’s culture, and then develop action steps to enhance that culture.
Michelle Bulger
Coordinator, Program Development and Person-Centered Design, Vincentian Collaborative System
70-H. Cross-Generational Engagement: Bridging the Generation Gap
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

70-H. Cross-Generational Engagement: Bridging the Generation Gap

  • Observe the tendency of all individuals to cluster with their own age group in housing and other social situations, and recognize the isolation that can result if no cross-generational contact or interaction exists.
  • Hear how one aging services provider is taking an active approach to help older adults forge cross-generational connections engagement across all generational groups.
  • Learn about several cross-generational programs that engage older adults and youth, empower and fortify the workforce, and enrich program participants, the local community, and the organization’s culture.
Orah Burack
Sr. Research Associate, The New Jewish Home
58-B. Substance Abuse among Elders: Identification and Treatment in Post-Acute Care
Monday, October 28, 2019
8:00 - 9:30 a.m.

58-B. Substance Abuse among Elders: Identification and Treatment in Post-Acute Care

  • Understand the components of the Geriatric Substance Abuse Recovery Program (GSARP) designed to identify and address alcohol- and substance-misuse issues among older adults in post-acute rehabilitation settings.
  • Learn about implementation feasibility and efficacy of the GSARP for change in alcohol- and substance-misuse.
  • Explore factors associated with program refusal and the effects of GSRAP on post-acute rehabilitation outcomes.
Diane Burfeindt
Vice President of Population Health, Presbyterian Senior Living
201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform

  • Delve into the trends and policies driving change and transformation in managed care and alternative payment models, including expectations for care coordination, cost of care or episodic costs, and maintained or improved outcomes.
  • Understand the essential elements of payment reform models, including the risks, rewards, and investments required of aging services providers.
  • Discuss the role that providers of post-acute, long-term services and supports, housing, and home and community-based services can and should play in these models.
Libby Bush
CEO, Vinson Hall Retirement Community
153-D. Learning from Women in Leadership
Monday, October 28, 2019
3:30 - 5:00 p.m.

153-D. Learning from Women in Leadership

  • Hear from some of our field’s most seasoned women leaders, and gain perspective from their stories and reflections, including what they might have done differently while navigating their careers.
  • Appreciate how a woman’s unique attributes can positively contribute to how she approaches her career path, and consider the ways in which building strong working relationships can transcend gender lines.
  • Explore how women leaders hope to mentor future leaders, male and female, to create a field that is free from traditional gender stereotypes.
Vassar Byrd
President and CEO, Rose Villa Senior Living Community
28-E. The Art of Creating a Culture of Hospitality
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

28-E. The Art of Creating a Culture of Hospitality

  • Get an overview of how senior living is being transformed into a way of life that embraces a mind-body-spirit approach to wellness, the warmth of neighbors, intergenerational interaction, and shared experiences.
  • Review case studies illustrating what it takes to provide a hospitable environment, and the positive impact that reimagined dining programs and wellness environments can have on quality of life for residents and team members.
  • Hear from providers who have adopted a hospitality-focused culture, gain program ideas, review initiatives that worked well, and get tips on pitfalls to avoid.
57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors
Monday, October 28, 2019
8:00 - 9:30 a.m.

57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors

  • Study research showing how the outdoor environment offers therapeutic benefits that enhance well-being for residents, staff, and families.
  • Learn how you can take steps to develop outdoor spaces that incorporate the social, emotional, spiritual, environmental, occupational, intellectual, and physical dimensions of wellness.
  • Consider ways to harness the outdoors by focusing on the story and experience of your organization, the therapeutic value of nature, innovative and evidence-based design, horticulture therapy, and urban farming.
Veronica Calderon
Chief Diversity & Inclusion Officer, Aldersgate
89-A. The Diversity Journey: Preparing Your Community to Become More Diverse
Sunday, October 27, 2019
3:30 - 5:00 p.m.

89-A. The Diversity Journey: Preparing Your Community to Become More Diverse

  • Examine the implications of national demographic research related to diversity in the aging population, explore how Caucasians, African Americans, Asians, and Hispanics perceive life plan communities, and compare their reasons for considering a move to a community.
  • Understand how national and local demographic trends impact your organization’s ability to attract minority households and learn practical strategies for building a more diverse resident base.
  • Learn from providers who have actively addressed the complex dynamics of welcoming a more diverse resident population into their communities.
Maggie Calkins
President, IDEAS, Inc.
77-C. Dementia Care Design: Comparing Different Options
Monday, October 28, 2019
10:00 - 11:30 a.m.

77-C. Dementia Care Design: Comparing Different Options

  • Discuss different dementia care design concepts and ideas, their benefits and compromises, including neighborhood, household, open plans and corridor styles.
  • Hear different points of view regarding memory care programs, and learn when and why to choose one design concept over the other for your community.
  • Understand the core principles for creating lively and supportive interior spaces for individuals living with dementia.
79-D. Defining Excellence in Memory Care: How to Set Your Program Apart
Monday, October 28, 2019
3:30 - 5:00 p.m.

79-D. Defining Excellence in Memory Care: How to Set Your Program Apart

  • Appreciate the role that a strong set of guiding principles can play in driving excellence in memory care and setting your memory program apart from others.
  • Compare the features and outcomes of a memory care program focused only on quality of care and one that also focuses on holistic quality of life.
  • Delve into the core concepts of person-centered care, see how these concepts can be fully implemented in a memory care setting, and take away key recommendations to help move your organization and program toward excellence.
Caroline Camisasca
Fitness Coordinator, Vi at Highlands Ranch
67-F. Get a Move On: Strengthening Joints to Reduce Falls
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

67-F. Get a Move On: Strengthening Joints to Reduce Falls

  • Appreciate why inactivity is a major risk factor for the current epidemic of chronic disease, disability, and falls among older adults; identify the root causes of falls; and understand the role that joint function plays in strength, balance, and mobility.
  • Discover how mobility training works to improve outcomes and increase independence, and take home resources and tools for using simple exercises to help older adults live healthier, longer lives.
  • Discuss progressive mobility-training principles and simple exercises that address strength and balance deficits and reduce fall risk.
Cathy Canning
Program Director, External Communications, Asbury Communities, Inc.
102-G. Using Data to Optimize Your Website and Engage Consumers
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

102-G. Using Data to Optimize Your Website and Engage Consumers

  • Determine how the right data can help identify strengths and gaps in your website’s content and structure and help you create a website that meets key consumer needs, offers a positive user experience, and engages key personas at various stages of the sales journey.
  • Get help to create an actionable plan for website optimization and content marketing and learn how to measure whether your content influences consumer behavior.
  • Increase your ability to leverage internal resources so you can create content that showcases your community’s unique attributes and value proposition and enhances your brand.
Michael Capstick
Executive Vice President, Select Rehabilitation, LLC
109-B. More Than PDPM: Connecting the Dots in Skilled Nursing Payment
Monday, October 28, 2019
8:00 - 9:30 a.m.

109-B. More Than PDPM: Connecting the Dots in Skilled Nursing Payment

  • Understand how the skilled nursing, value-based purchasing program and the quality reporting program interact with the new Patient-Driven Payment Model (PDPM) to determine your community’s reimbursement rates.
  • Identify key operational areas that impact reimbursement within the current payment environment.
  • Recognize the similarities and differences between fee-for-service and Medicare Advantage reimbursement strategies.
Joe Caracci
Founder, Monarch Risk Management
154-D. How to Engage and Inspire a Multicultural Workforce
Monday, October 28, 2019
3:30 - 5:00 p.m.

154-D. How to Engage and Inspire a Multicultural Workforce

  • Recognize the benefits and challenges associated with employing a multicultural workforce, and learn how multicultural training can influence ongoing staff engagement and resident care.
  • Prepare yourself to create a learning path that helps employees understand and respect other cultures, and ensures that every team member feels valued and treated with dignity and respect.
  • Dive into a cultural training program that relies on a diverse pool of employees who speak Spanish, Tagalog, Punjabi, Vietnamese, Japanese, Chinese, Amharic, Arabic, and English.
Melissa Caravella
VP of Client Services, Creating Results, Inc.
99-F. Positioned for Growth: Diversify Your Payer Mix and Restructure Your Marketing
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

99-F. Positioned for Growth: Diversify Your Payer Mix and Restructure Your Marketing

  • Consider how to position your community for exponential growth by shifting your organization’s focus from offering higher acuity levels of care to serving private-pay, independent living residents.
  • Delve into the successes and challenges of other communities that have started or completed their transition to a residential housing focus.
  • Find out how to set goals and milestones for a successful transition and restructure your sales and marketing, internal and external brand perception, product amenities, and the mindset of employees.
Tama Carey
Executive Vice President/Chief Operating Officer, Presby's Inspired Life
153-D. Learning from Women in Leadership
Monday, October 28, 2019
3:30 - 5:00 p.m.

153-D. Learning from Women in Leadership

  • Hear from some of our field’s most seasoned women leaders, and gain perspective from their stories and reflections, including what they might have done differently while navigating their careers.
  • Appreciate how a woman’s unique attributes can positively contribute to how she approaches her career path, and consider the ways in which building strong working relationships can transcend gender lines.
  • Explore how women leaders hope to mentor future leaders, male and female, to create a field that is free from traditional gender stereotypes.
Peter Carlson
Assistant Legal Counsel, Covenant Living Communities and Services
88-A. Is That Legal? Staying Compliant with Marketing Regulations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

88-A. Is That Legal? Staying Compliant with Marketing Regulations

  • Review the legal requirements that govern your marketing efforts and materials and what your organization must do to maintain compliance with government agency requirements and statutes like the Americans with Disabilities Act.
  • Hear about specific rulings and real-life examples of legal issues related to aging services marketing, and discuss the most efficient, realistic way to meet the many legal requirements that apply to your marketing efforts.
  • Receive a toolkit of resources that you can use to research and understand marketing-related legal requirements, rather than relying on hearsay and word-of-mouth.
Amber Carroll
Director - Well Connected, Covia Communities
66-F. Increasing Connections One Call at a Time
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

66-F. Increasing Connections One Call at a Time

  • Appreciate the importance of social connections and engagement for optimizing health and wellbeing in old age, and become familiar with two platforms designed to create communities that elders can join by telephone from the comfort of home.
  • Investigate how the “Well Connected” platform links individuals to group activities like games, cultural events, celebrations, friendly conversation, and armchair travel, and how the “Social Call” platform matches volunteers with older adults for regularly scheduled friendly visits.
  • Find out how to use these interventions to offer social connection opportunities to residents and clients.
Sue Castagnetto
Lecturer and Director of Intercollegiate Feminist Center, Claremont Colleges
56-A. Intergenerational Mentoring: Elders and Youth Seeking Social Justice
Sunday, October 27, 2019
3:30 - 5:00 p.m.

56-A. Intergenerational Mentoring: Elders and Youth Seeking Social Justice

  • Consider how Pilgrim Place, a California life plan community, established the Napier Initiative for Creative Leadership, which draws elders into a creative and enriching mentoring experiences with college students seeking to become leaders in social justice efforts.
  • Examine how the institute gives elders the opportunity to build self-worth and a sense of purpose, and helps students learn how social change occurs.
  • Take home tips for establishing a mentoring program and for seeking out and establishing partnerships with educational institutions.
Sharon Caulfield
Shareholder, Brownstein Hyatt Farber Schreck, LLP
139-F. Legal Update: Operational Issues Facing Providers
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

139-F. Legal Update: Operational Issues Facing Providers

  • Explore recent Fair Housing cases affecting senior living communities and learn how to best avoid complaints in the future.
  • Discuss how LeadingAge members are navigating the legal and operational challenges related to recreational and medical marijuana in the workplace.
  • Gain insight into how aging services providers are addressing social media use by residents and staff.
Chet Chandler
Vice President of Strategic Accounts, Value First, Inc.
112-C. Supply Chain Practices: Impact on Care, Operations, and Finances
Monday, October 28, 2019
10:00 - 11:30 a.m.

112-C. Supply Chain Practices: Impact on Care, Operations, and Finances

  • Assess how centralized, de-centralized, and hybrid supply chain structures can affect resident care, operational efficiencies, and the financial health of your organization.
  • Collect best practices for developing purchasing policies and procedures, instituting product-selection committees, issuing a Request for Proposals, promoting interdepartmental communication to increase efficiency, and forging partnerships with other organizations to reduce prices and obtain better terms with vendors.
  • Discern whether third-party systems and tools for managing supply chain activities are right for your organization and learn how to implement and evaluate those systems.
Simon Cheesman
Director, Baycrest@Home, Baycrest
15-G. Technology Innovation: Tools and Lessons for Adoption and Dissemination
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

15-G. Technology Innovation: Tools and Lessons for Adoption and Dissemination

  • Hear how the Toronto-based Centre for Aging + Brain Health Innovation (CABHI) invests in and promotes the adoption and dissemination of technology innovations in partnership with care providers and industry partners.
  • Discover tools and best practices that can facilitate the implementation, adoption, and procurement of technology innovations, and review models for moving innovations into practice in both nursing homes and the homes of consumers.
  • Hear about how several organizations partnered with CABHI to develop technology innovations for quality improvement, virtual reality, and virtual service-delivery initiatives.
Bruce Chittenden
Chief Financial Officer, John Knox Village of Florida, Inc.
126-H. Break Out of the Mold: Moving Away from Highly Refundable Entrance Fees
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

126-H. Break Out of the Mold: Moving Away from Highly Refundable Entrance Fees

  • Delve into the significant hurdles that highly refundable contracts can present to a life plan community that is seeking fiscal flexibility.
  • Find out how new and existing communities can provide desirable alternatives to the 90% refundable plan as their primary offering.
  • Learn how the creditors have come to view high refund contracts and discuss some case studies for organizations that have made the change.
Carrie Chiusano
Executive Director, Dementia Care Center for Excellence, Presbyterian SeniorCare Network
86-H. Technology-Based Interventions for People Living with Dementia
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

86-H. Technology-Based Interventions for People Living with Dementia

  • Study the available research to see how technology-based interventions that are matched to individual interests, ability levels, and clinical goals can produce positive results for people living with dementia.
  • Explore how the right technology tools can improve engagement, functional outcomes, and quality of care for residents living with dementia while supporting regulatory compliance and improving the satisfaction of residents, family, and staff.
  • Learn how to help staff embrace and adopt a new intervention that promotes successful technology adoption for people living with dementia.
Verena Cimarolli
Senior Health Services Research Associate, LeadingAge
58-B. Substance Abuse among Elders: Identification and Treatment in Post-Acute Care
Monday, October 28, 2019
8:00 - 9:30 a.m.

58-B. Substance Abuse among Elders: Identification and Treatment in Post-Acute Care

  • Understand the components of the Geriatric Substance Abuse Recovery Program (GSARP) designed to identify and address alcohol- and substance-misuse issues among older adults in post-acute rehabilitation settings.
  • Learn about implementation feasibility and efficacy of the GSARP for change in alcohol- and substance-misuse.
  • Explore factors associated with program refusal and the effects of GSRAP on post-acute rehabilitation outcomes.
Daniel Cinelli
Senior Principal, Perkins Eastman Architects PC
100-F. A View from the Other Side: Learning from For-Profit Providers
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

100-F. A View from the Other Side: Learning from For-Profit Providers

  • Analyze how for-profit providers are changing their product offerings, and how their approach differs from the nonprofit approach of LeadingAge members.
  • Investigate trends in the design, marketing, and operations that differentiate themselves in the marketplace, including mixed-use, active adult, market-rate rental, intergenerational living, for-profit care environments, and projects that offer a continuum of care for a lower initial cost of entry.
  • Study the consumer makeup of the for-profit sector so you can make strategic decisions for your community.
Pamela Claassen
Chief Financial Officer, HumanGood Inc.
45-D. Is an Outdated Growth Philosophy Holding You Back?
Monday, October 28, 2019
3:30 - 5:00 p.m.

45-D. Is an Outdated Growth Philosophy Holding You Back?

  • Examine how an outdated growth philosophy can keep nonprofit organizations from achieving success in today's heavy-capital, fast-growth environment.
  • Gain insights into the process of developing a growth strategy, gaining alignment among constituents, and implementing a variety of initiatives to broaden market reach.
  • Hear about one organization that has doubled its size in a decade, learn the advantages and challenges that its growth and integration are presenting, and ponder broader trends relating to growth among the LeadingAge Ziegler 200.
John Cochrane
President & CEO, HumanGood Inc.
45-D. Is an Outdated Growth Philosophy Holding You Back?
Monday, October 28, 2019
3:30 - 5:00 p.m.

45-D. Is an Outdated Growth Philosophy Holding You Back?

  • Examine how an outdated growth philosophy can keep nonprofit organizations from achieving success in today's heavy-capital, fast-growth environment.
  • Gain insights into the process of developing a growth strategy, gaining alignment among constituents, and implementing a variety of initiatives to broaden market reach.
  • Hear about one organization that has doubled its size in a decade, learn the advantages and challenges that its growth and integration are presenting, and ponder broader trends relating to growth among the LeadingAge Ziegler 200.
54-H. Clean Slate: Making a Fresh Start on the Road to Innovation
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

54-H. Clean Slate: Making a Fresh Start on the Road to Innovation

  • Study recent research from a range of industries that will drive change in the aging services field and identify potential opportunities for innovation within your organization.
  • Consider how the market could expand if providers started with a clean slate when looking at potential opportunities for innovation, including the potential convergence of aging services and other industries.
  • Collect advice from CEOs who have started redirecting and reinventing their organizations and explore scenarios for future business plans that may capture new segments of the market.
Scott Code
Associate Director, CAST, LeadingAge
4-B. Sharing Health Information for Care Coordination
Monday, October 28, 2019
8:00 - 9:30 a.m.

4-B. Sharing Health Information for Care Coordination

  • Learn about emerging EHR connectivity frameworks, vendor and HIE networks designed to facilitate information exchange to support care coordination across care settings.
  • Discover how vendor, regional, state, and national networks are actively supporting connectivity between providers of long-term and post-acute care and their care partners.
  • Discuss the benefits and lessons learned from providers who are leveraging these networks to improve care planning and coordination efforts.
James Coffman
Director, Commercial Tower Garden Division, The Juice Plus Company
57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors
Monday, October 28, 2019
8:00 - 9:30 a.m.

57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors

  • Study research showing how the outdoor environment offers therapeutic benefits that enhance well-being for residents, staff, and families.
  • Learn how you can take steps to develop outdoor spaces that incorporate the social, emotional, spiritual, environmental, occupational, intellectual, and physical dimensions of wellness.
  • Consider ways to harness the outdoors by focusing on the story and experience of your organization, the therapeutic value of nature, innovative and evidence-based design, horticulture therapy, and urban farming.
Marc Cohen
Director, Center for Long Term Services and Supports, University of Massachusetts - Boston
124-G. Lessons from New Housing Plus Services Studies
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

124-G. Lessons from New Housing Plus Services Studies

  • Hear the findings from two new affordable housing plus services evaluations, including the impact on resident Medicare and Medicaid service use and expenditures.
  • Review implementation lessons from a housing plus services pilot around resident engagement, program management, information exchange, and partnership interaction.
  • Highlight new areas of study, including collaboration with emergency medical services and impact on residents receiving long-term services and supports.
Robert Coleman
Corporate Board Member, Otterbein SeniorLife
37-A. When Bigger is Better: Life Plan Community Affiliations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

37-A. When Bigger is Better: Life Plan Community Affiliations

  • Discover how single-site life plan communities can thrive in a challenging market environment by affiliating with a larger organization and pinpoint the important factors to consider when evaluating an affiliation decision.
  • Explore what drove one single-site community to pursue an affiliation with a larger organization, what went well, and what would change if they were to do it again.
  • Walk through the process, timeline, and tools used to engage the boards and management of both organizations in evaluating the affiliation opportunity and discuss the tangible results of the affiliation to date.
Scott Collins
CEO, Link-Age Solutions, Inc.
13-F. Using Technology to Address Trends in Aging Services
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

13-F. Using Technology to Address Trends in Aging Services

  • Appreciate the role that technology can play in addressing many disruptors impacting the aging services field, including changing consumer preferences and workforce pressures.
  • Explore technology platforms and devices that have been effective in advancing provider effectiveness, and driving data-based decision making.
  • Hear how one organization has allocated resources aimed at technology solutions and adopted a culture of innovation around technology.
Jonathan Cook
President/CEO, LifeSpire of Virginia
79-D. Defining Excellence in Memory Care: How to Set Your Program Apart
Monday, October 28, 2019
3:30 - 5:00 p.m.

79-D. Defining Excellence in Memory Care: How to Set Your Program Apart

  • Appreciate the role that a strong set of guiding principles can play in driving excellence in memory care and setting your memory program apart from others.
  • Compare the features and outcomes of a memory care program focused only on quality of care and one that also focuses on holistic quality of life.
  • Delve into the core concepts of person-centered care, see how these concepts can be fully implemented in a memory care setting, and take away key recommendations to help move your organization and program toward excellence.
200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk

  • Recognize the unique challenges that governing boards face as they consider significant growth and diversification strategies.
  • Hear from several board chairs and CEOs about how their organizations have wrestled with the challenges of growth and diversification, the choices they have made, and the lessons learned.
  • Gain a deeper understanding of the different types of growth and diversification strategies available to large, small, single-site, and multisite organizations, and take home tools and resources to stimulate informed decision-making in your boardroom.
Jonna Cook
Director of Health Services, Bishop Gadsden
117-E. How to Prepare Your Community for Nature’s Unpredictability
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

117-E. How to Prepare Your Community for Nature’s Unpredictability

  • Discover how a single-site life plan community located near the Atlantic Ocean handled three consecutive years of hurricane, snow and ice storms requiring evacuations and sheltering-in-place.
  • Review all aspects of disaster preparation, including communication with team members and residents before the event, planning and paying for an evacuation, and identifying tasks that must be completed after returning to your community.
  • Learn how to involve vendors, financial and insurance partners, and the community in your disaster planning, how to identify technologies that support plan implementation, and how to comply with new federal emergency preparedness regulations.
Dennis Cope
Architect, SmithGroup
32-G. Developing a Vertical and Connected Life Plan Community
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

32-G. Developing a Vertical and Connected Life Plan Community

  • Appreciate how vertical life plan communities can provide a connected and active lifestyle with access to social and wellness activities in the greater community, and how these developments are bringing intergenerational activity into their neighborhoods.
  • Assess the challenges involved in designing high-rise environments for older adults and how these challenges can result in high construction costs, lessen the quality of the product, and make the product operationally inefficient.
  • Take home solutions to these challenges by exploring the stories of high-rise life plan communities in Shanghai and California.
Patricia Cornille
Cognitve Care Consultant, EdenHill Communities
73-A. Memory Café: A Community-Based Support System for People Living with Dementia
Sunday, October 27, 2019
3:30 - 5:00 p.m.

73-A. Memory Café: A Community-Based Support System for People Living with Dementia

  • Study the Memory Café concept, which strives to address the social needs of people living with dementia by engaging them in a community-based setting.
  • Discover how Memory Cafés provide information and community resources to attendees, encourage positive engagement in activities, and foster relationship building.
  • Delve into the process for developing a Memory Café, including how to complete a community needs assessment, form a steering committee, obtain funding, implement evidenced-based activity programs, offer support to care partners, and conduct training, marketing, and outreach activities.
Linda Couch
Vice President, Housing Policy, LeadingAge
131-B. Housing Policy Update
Monday, October 28, 2019
8:00 - 9:30 a.m.

131-B. Housing Policy Update

  • Explore the status of LeadingAge’s policy priorities, including the outlook for achieving HUD funding, attaining improvements and expansion of the LIHTC program, and making progress on developing a federal financing strategy for housing plus services.
  • Gain a deeper understanding of the latest data on older adults and their affordable housing needs.
  • Hear about LeadingAge's efforts to develop a national financing model for services within affordable senior housing communities.
135-D. Policy Expert Panel
Monday, October 28, 2019
3:30 - 5:00 p.m.

135-D. Policy Expert Panel

  • Hear from LeadingAge policy staff about recent developments in key policy priority areas that directly impact aging services providers across the continuum of care and services.
  • Understand action on Capitol Hill and in the Executive Branch affect the day-to-day operations of LeadingAge member organizations.
  • Assess the prospects of upcoming policy developments and what they mean for your organization in the context of an election year.
John Couture
Vice President of IT, Lifespace Communities, Inc.
3-B. Helping IT Professionals Embrace Their Softer Side
Monday, October 28, 2019
8:00 - 9:30 a.m.

3-B. Helping IT Professionals Embrace Their Softer Side

  • Gain insight into why computer programmers, engineers, and analysts need to develop soft skills, including relationship management, collaboration, teamwork, flexibility, and leadership.
  • Examine how an IT professional's Emotional Quotient influences his or her success and learn what core behavioral skills can make or break an IT professional's career.
  • Get tips for hiring IT professionals with a balance of technical and soft skills, and explore professional development opportunities for enhancing these skills in technical professionals.
Lee Covington
President and CEO, Senior Services, Inc.
68-G. Improving Quality of Life Through Intergenerational Music
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

68-G. Improving Quality of Life Through Intergenerational Music

  • Discover how an adult day health program for people living with memory loss, Alzheimer’s disease, and related dementias partnered with Kindermusik International to offer a weekly class where toddlers, their parents, and older adults enjoyed intergenerational music and movement.
  • Review research showing how Kindermusik classes improved quality of life, and reduced stress, agitation, and apathy among older adults.
  • View videos of the Kindermusik program in action, and take home implementation strategies and tips for recruiting families with young children, engaging older adults, and managing other program logistics.
John Cruz
Director, The New Jewish Home
152-D. Developing Future Workers by Offering Career Opportunities Today
Monday, October 28, 2019
3:30 - 5:00 p.m.

152-D. Developing Future Workers by Offering Career Opportunities Today

  • Discover how an award-winning career development program supports New York City young adults in their pursuit of careers in health care professions.
  • Appreciate how the program has propelled hundreds of youth into college and allied health care pathways, and how it provides unique skill development and career opportunities to lower income individuals who would not otherwise have access to sustainable, meaningful employment.
  • Investigate the program’s geriatric internship, and learn how to develop the next generation of health care workers by building a similar program.
Donna Cutting
Speaker/Consultant, Red-Carpet Learning Systems
156-E. On Board from Day One: Introducing New Employees to Your Organization
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

156-E. On Board from Day One: Introducing New Employees to Your Organization

  • Learn how to design your orientation and onboarding process that introduces new employees to your organization’s culture, core values, and service standards, and influences their performance, organizational commitment, and retention.
  • Hear case studies illustrating how organizations can provide effective orientation and onboarding programs that prepare new employees for success.
  • Take home actionable strategies for improving orientation programs, and creating a more structured onboarding process.
Hedy Dalin
Director of Care Management, Jewish Family Service of San Diego
116-D. Diminishing the Effects of Past Trauma through Person-Centered, Trauma-Informed Care
Monday, October 28, 2019
3:30 - 5:00 p.m.

116-D. Diminishing the Effects of Past Trauma through Person-Centered, Trauma-Informed Care

  • Understand how previously dormant trauma symptoms can reignite later in life, and learn how to recognize and avoid potential triggers.
  • Ascertain how to implement person-centered, trauma-informed care, a holistic approach to service provision that minimizes the risks of re-traumatization.
  • Recognize the importance of receiving care that recognizes the impact of past trauma and review concrete steps organizations can take to become person-centered and trauma-informed, including policies and procedures that empower staff to provide trauma-informed care to colleagues and clients.
Lynn Daly
Managing Director, BB&T Capital Markets
38-B. An Eye to the Future: Board Support and Alignment
Monday, October 28, 2019
8:00 - 9:30 a.m.

38-B. An Eye to the Future: Board Support and Alignment

  • Recognize how failure to educate, inform, and create alignment with your board can dramatically slow down critical growth initiatives and quickly derail even the best laid plans.
  • Discuss successful approaches to garner board engagement and support as well as enable organizational leadership to quickly assess growth opportunities.
  • Discover a criteria-focused decision-making matrix designed to help aging services organizations create board alignment, mitigate risk and manage exposure.
Kim Daly Nobbs
Partner, Greenstone Mosaic LLC
59-B. Starting at Home: Dismantling Ageism in Our Field
Monday, October 28, 2019
8:00 - 9:30 a.m.

59-B. Starting at Home: Dismantling Ageism in Our Field

  • Recognize subtle, and not-so-subtle, examples of ageism in aging services settings, how older people can internalize the negative stereotypes that define ageism, and how to shift attitudes and practices to better align your organization with the consumers you want to attract.
  • Identify examples of covert and systemic ageism in senior living branding, marketing, and operational policies and practices.
  • Share ideas and best practices for uncovering bias in your organization and creating an organizational culture that supports authentic and healthy relationships.
157-F. How To Be a Great First Boss
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

157-F. How To Be a Great First Boss

  • Acquire the skills you need to inspire young team members who are seasonal, part-time, or starting their professional careers.
  • Analyze how generations differ, and learn how to enhance the engagement and performance of young team members by implementing a successful onboarding approach, establishing a healthy feedback loop, holding key conversations, and promoting mentorship in your organization.
  • Listen as a successful first boss and young team member share best practices that will help you adopt the mindset and skills you need to become a great first boss.
Deann Daniel
Executive Director, The Mather
69-G. The Age Well Study: The Success Story of Life Plan Communities
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

69-G. The Age Well Study: The Success Story of Life Plan Communities

  • Walk through findings and recommendations that emerged from the first year of the Age Well Study, which examined how living in a life plan community affects residents’ health and wellness.
  • Find out how life plan community residents compared with community-dwelling older adults on measures of emotional, social, physical, intellectual, vocational, and spiritual wellness, and identify community characteristics associated with greater resident wellness.
  • Discuss implications of study findings for life plan communities, and create action steps for promoting wellness among residents in your community.
Kenneth Daniel
President & CEO, United Church Homes
51-G. Inspiring Generosity: Creating a Philanthropic Culture for Your Organization
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

51-G. Inspiring Generosity: Creating a Philanthropic Culture for Your Organization

  • Gain insight into how you can nurture a culture within your organization that inspires generosity among board members, key leaders, team members, beneficiaries, volunteers, donors, and community partners.
  • Set the stage for philanthropy by taking a fresh look at your organization’s mission, vision, and values, and learn strategies for engaging board members, employees, residents, vendors, and community partners in mission advancement.
  • Explore how a donor-centered approach to philanthropy provides the best long-term results, how to assess your organization’s performance in implementing a culture of philanthropy, and where you stand relative to your peers.
Jane Danner
Director of Resident Engagement and Development, Volunteers of America National Services
130-B. Gay and Gray: The Ethics of Serving LGBT Older Adults
Monday, October 28, 2019
8:00 - 9:30 a.m.

130-B. Gay and Gray: The Ethics of Serving LGBT Older Adults

  • Recognize the significant risks facing LGBT elders and the reasons they are reluctant to seek formal social services.
  • Gain insight into ethical dilemmas aging services providers encounter as they make decisions about serving LGBT individuals.
  • Identify opportunities for making your organization more welcoming to LGBT older adults, and learn how to be more intentional about enhancing services and person-centered living for LGBT elders.
David Davenport
Shareholder, Winthrop & Weinstine, P.A.
131-B. Housing Policy Update
Monday, October 28, 2019
8:00 - 9:30 a.m.

131-B. Housing Policy Update

  • Explore the status of LeadingAge’s policy priorities, including the outlook for achieving HUD funding, attaining improvements and expansion of the LIHTC program, and making progress on developing a federal financing strategy for housing plus services.
  • Gain a deeper understanding of the latest data on older adults and their affordable housing needs.
  • Hear about LeadingAge's efforts to develop a national financing model for services within affordable senior housing communities.
Dan Davis
Senior Vice President and Chief Operating Officer, Presbyterian Senior Living
105-A. Everyday Heroes: Improving Quality Measures and Resident Satisfaction
Sunday, October 27, 2019
3:30 - 5:00 p.m.

105-A. Everyday Heroes: Improving Quality Measures and Resident Satisfaction

  • Listen to an overview of Everyday Heroes, an approach to engage, empower and motivate team members to positively impact quality and satisfaction outcomes among residents.
  • Delve into how Everyday Heroes was created, implemented, sustained, and replicated, and discover practical ways to adopt this program to resident safety, self-care, comfort, and satisfaction.
  • Get tips on how to collaborate with marketing staff to support Everyday Heroes from launch through implementation by developing creative themes, promotional materials, dynamic visuals, and consistent messaging.
Julie Davis
Marketing Director, Concordia Life Care Community
97-E. Making a Difference: Engaging with Prospective Residents to Find Your Niche
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

97-E. Making a Difference: Engaging with Prospective Residents to Find Your Niche

  • Learn how listening to and engaging with a prospective resident living with Parkinson’s disease led one community to affiliate with a nonprofit organization working to improve quality of life for people with Parkinson’s through a non-contact, boxing-based fitness curriculum.
  • Discover how implementing an empathetic approach to listening and engagement can help you establish meaningful relationships that lead to positive interactions with, and encourage action from, prospective residents.
  • Identify unique opportunities that differentiate your community and position you as a thought leader and niche expert.
Quinn de Menna
Director of Architecture, City Invincible
25-D. 2019 Design for Aging Review
Monday, October 28, 2019
3:30 - 5:00 p.m.

25-D. 2019 Design for Aging Review

  • Consider the national and international award-winning projects included in the 15th cycle of the Design for Aging Review.
  • Hear from the competition’s jury members who will discuss the award winners projects and how the design solutions improve quality of life for their communities.
  • Discuss the emerging trends and innovations highlighted in this year’s biannual competition submissions.
Dan Deffet
Managing Partner, Deffet Group, Inc.
160-G. How to Support (and Retain) Your New CEO
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

160-G. How to Support (and Retain) Your New CEO

  • Grasp the importance of supporting new CEOs by creating effective professional development plans that can help organizations retain incoming CEOs and facilitate their growth.
  • Pinpoint the supports new CEOs need to be successful, and learn best practices in onboarding and assimilating new CEOs.
  • Walk through case studies of onboarding programs that were successfully implemented, and recognize the essential skills and expertise that new CEOs can gain when they are coached by recently retired CEOs who have “been there.”
Dean Dellaria
Director of Sales, Friendship Village of Schaumburg
93-C. Using Digital Technology to Help Consumers Engage with Your Brand
Monday, October 28, 2019
10:00 - 11:30 a.m.

93-C. Using Digital Technology to Help Consumers Engage with Your Brand

  • Pinpoint how digital technology and research tools combine to deliver, track and measure engagement for insights on creative message delivery to encourage prospects to take note and respond.
  • Obtain tips for evaluating digital tools, customizing dashboards and measuring multi-touch attribution to evaluate data and make more informed decisions about marketing strategies.
  • Consider the cause and effect of brand and creative strategies, and what works and what doesn’t work to attract more prospects and improve response.
Mario DeLuca
Corporate Director, Resident Experience, Westminster Communities of Florida
112-C. Supply Chain Practices: Impact on Care, Operations, and Finances
Monday, October 28, 2019
10:00 - 11:30 a.m.

112-C. Supply Chain Practices: Impact on Care, Operations, and Finances

  • Assess how centralized, de-centralized, and hybrid supply chain structures can affect resident care, operational efficiencies, and the financial health of your organization.
  • Collect best practices for developing purchasing policies and procedures, instituting product-selection committees, issuing a Request for Proposals, promoting interdepartmental communication to increase efficiency, and forging partnerships with other organizations to reduce prices and obtain better terms with vendors.
  • Discern whether third-party systems and tools for managing supply chain activities are right for your organization and learn how to implement and evaluate those systems.
Alexis Denton
Architect, SmithGroup
32-G. Developing a Vertical and Connected Life Plan Community
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

32-G. Developing a Vertical and Connected Life Plan Community

  • Appreciate how vertical life plan communities can provide a connected and active lifestyle with access to social and wellness activities in the greater community, and how these developments are bringing intergenerational activity into their neighborhoods.
  • Assess the challenges involved in designing high-rise environments for older adults and how these challenges can result in high construction costs, lessen the quality of the product, and make the product operationally inefficient.
  • Take home solutions to these challenges by exploring the stories of high-rise life plan communities in Shanghai and California.
Joan Devine
Director of Education, Pioneer Network
64-E. Changing the Culture of Aging through Engagement
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

64-E. Changing the Culture of Aging through Engagement

  • Get to know the Senior Scholars program, which was created by one LeadingAge member in partnership with residents, staff, and local universities, and see how the program is affecting lives both within and outside the life plan community.
  • Explore the possibilities that exist when organizations go beyond traditional activities to create elder-driven programs that offer meaning and purpose.
  • Watch videos depicting how engagement programs, are bringing together elders, staff, and the greater community to change the culture of aging.
Emma DeVito
President & CEO, VillageCare
50-F. Provider-Led Payment Models
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

50-F. Provider-Led Payment Models

  • Understand the array of risk–based payment models, their results to date and which models post-acute and long-term services and supports providers can participate in.
  • Hear from providers who have participated in provider-led payment models about the lessons learned, critical success factors, and partnership opportunities available.
  • Discuss how to evaluate your organization’s ability and readiness to successfully pursue provider-led, risk-based payment models.
Joseph Devore
Senior Vice President, Health Services, Plymouth Harbor on Sarasota Bay
31-G. Adding Assisted Living and Memory Care to a Life Plan Community
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

31-G. Adding Assisted Living and Memory Care to a Life Plan Community

  • Review the steps involved in developing a new assisted living/memory care project at a life plan community in Sarasota, FL., and learn the strategies managers used to prepare the community for the new addition.
  • Find out how residents were engaged in the project through a website offering updates on construction progress, and a vacant apartment that offered a birds-eye view of the construction site.
  • Stay up-to-date on design and programming trends for assisted living/memory care expansions and learn how to incorporate those trends into an existing community.
Donna Diedrich
Vice President of Clinical Operations, Aegis Therapies
61-C. A Trans-Disciplinary Approach to Pain Management
Monday, October 28, 2019
10:00 - 11:30 a.m.

61-C. A Trans-Disciplinary Approach to Pain Management

  • Inspect federal data showing that vulnerable populations, including older adults, are more likely to experience inadequately treated pain, and learn how current evidence-based practice guidelines support a trans-disciplinary approach to effective pain management.
  • Uncover opportunities to collaborate on pain management with medical, nursing, and rehabilitation services, and learn how these collaborations can provide enhanced quality of life for residents and reduce their dependency on opioids.
  • Compare your organization’s approach to pain management with current practice guidelines, and problem-solve techniques for managing acute and chronic pain through pharmacological and non-pharmacological interventions.
Elizabeth Diehl
Director of Therapeutic Horticulture, Lecturer in Environmental Horticulture, University of Florida
57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors
Monday, October 28, 2019
8:00 - 9:30 a.m.

57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors

  • Study research showing how the outdoor environment offers therapeutic benefits that enhance well-being for residents, staff, and families.
  • Learn how you can take steps to develop outdoor spaces that incorporate the social, emotional, spiritual, environmental, occupational, intellectual, and physical dimensions of wellness.
  • Consider ways to harness the outdoors by focusing on the story and experience of your organization, the therapeutic value of nature, innovative and evidence-based design, horticulture therapy, and urban farming.
John DiMaggio
CEO, BlueOrange Compliance
9-D. Voice-First Technology: Privacy and HIPAA Considerations
Monday, October 28, 2019
3:30 - 5:00 p.m.

9-D. Voice-First Technology: Privacy and HIPAA Considerations

  • Learn about the privacy and HIPAA considerations surrounding voice-first technology in various regulated and non-regulated aging services settings.
  • Explore best practices and guidance for developing policies and procedures for voice first technology, including whether the technology is brought by resident, family or staff or provided by the community.
  • Hear from providers who have implemented voice first technology and the lessons learned from their experiences.
Denise DiNoto
Director of Community Services, Rochester RHIO
4-B. Sharing Health Information for Care Coordination
Monday, October 28, 2019
8:00 - 9:30 a.m.

4-B. Sharing Health Information for Care Coordination

  • Learn about emerging EHR connectivity frameworks, vendor and HIE networks designed to facilitate information exchange to support care coordination across care settings.
  • Discover how vendor, regional, state, and national networks are actively supporting connectivity between providers of long-term and post-acute care and their care partners.
  • Discuss the benefits and lessons learned from providers who are leveraging these networks to improve care planning and coordination efforts.
Karla Dreisbach
Vice President of Compliance, Friends Services Alliance
132-C. Oversight Without Overstepping: New RoPs Obligations for Governing Bodies
Monday, October 28, 2019
10:00 - 11:30 a.m.

132-C. Oversight Without Overstepping: New RoPs Obligations for Governing Bodies

  • Understand how the board and CEO of long-term care organizations can work together to manage compliance and quality issues while mitigating legal exposure for board members and the organization.
  • Define an appropriate level of board awareness, and identify the board’s obligations in the areas of policy and process development, monitoring, and fact-finding.
  • Learn how to demonstrate that a governing body has met its obligations without overstepping its bounds.
Paul Duffy
Director of Marketing, The Baldwin
99-F. Positioned for Growth: Diversify Your Payer Mix and Restructure Your Marketing
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

99-F. Positioned for Growth: Diversify Your Payer Mix and Restructure Your Marketing

  • Consider how to position your community for exponential growth by shifting your organization’s focus from offering higher acuity levels of care to serving private-pay, independent living residents.
  • Delve into the successes and challenges of other communities that have started or completed their transition to a residential housing focus.
  • Find out how to set goals and milestones for a successful transition and restructure your sales and marketing, internal and external brand perception, product amenities, and the mindset of employees.
Gates Dunaway
Principal, The Gates Dunaway Group, LLC
111-C. RAD for PRAC: How to Take Advantage of HUD’s Newest Preservation Program
Monday, October 28, 2019
10:00 - 11:30 a.m.

111-C. RAD for PRAC: How to Take Advantage of HUD’s Newest Preservation Program

  • Explore new guidance from HUD allowing 202/PRAC housing communities to convert to a more leverageable form of subsidy through the RAD program.
  • Discuss issues around current PRAC funding and regulatory restrictions that limit owner’s recapitalization options, hinder their ability to meet property needs, and make long-term preservation of PRACs unsustainable.
  • Walk through the application process for a RAD for PRAC conversion and gain access to resources that HUD has developed for PRAC owners.
Derek Dunham
Vice President Client Services, Varsity
91-B. Working With Marketing Agencies: How to Get Your Money’s Worth
Monday, October 28, 2019
8:00 - 9:30 a.m.

91-B. Working With Marketing Agencies: How to Get Your Money’s Worth

  • Gain tangible information, including rough budget figures and timeframes, which can help your organization launch a successful marketing campaign that tells your unique story.
  • Discover how to get the most for your money when working with a marketing agency, and how to ensure that the agency becomes a strong partner in helping you define what makes your community shine among its competitors.
  • Hear true confessions of how marketing efforts went wrong and why, success stories for clients who got it right, and advice for how to avoid pitfalls you might never see coming.
Patricia Embree
VP, Innovation and Decision Support, Vincentian Collaborative System
70-H. Cross-Generational Engagement: Bridging the Generation Gap
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

70-H. Cross-Generational Engagement: Bridging the Generation Gap

  • Observe the tendency of all individuals to cluster with their own age group in housing and other social situations, and recognize the isolation that can result if no cross-generational contact or interaction exists.
  • Hear how one aging services provider is taking an active approach to help older adults forge cross-generational connections engagement across all generational groups.
  • Learn about several cross-generational programs that engage older adults and youth, empower and fortify the workforce, and enrich program participants, the local community, and the organization’s culture.
Tony Enquist
Administrator, Charter House - Mayo Clinic
103-H. Embracing Change to Achieve Excellence in a Competitive Market
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

103-H. Embracing Change to Achieve Excellence in a Competitive Market

  • Explore how one retirement community began rethinking every aspect of its marketing, service delivery, and physical plant to remain viable in the face of new competition that is shifting market opportunities and changing customer expectations.
  • Discuss how the community assessed its options, garnered support from staff and residents for needed changes, and moved its team to deliver a new level of excellence.
  • Study how market intelligence can help you identify risks and opportunities, gain support for change, and meet expectations for enhanced customer service.
Ken Epstein
Principal Consultant P.R.E.P. for Change: Trauma Informed Systems Specialist, Trauma Informed East Bay Agency for Children
116-D. Diminishing the Effects of Past Trauma through Person-Centered, Trauma-Informed Care
Monday, October 28, 2019
3:30 - 5:00 p.m.

116-D. Diminishing the Effects of Past Trauma through Person-Centered, Trauma-Informed Care

  • Understand how previously dormant trauma symptoms can reignite later in life, and learn how to recognize and avoid potential triggers.
  • Ascertain how to implement person-centered, trauma-informed care, a holistic approach to service provision that minimizes the risks of re-traumatization.
  • Recognize the importance of receiving care that recognizes the impact of past trauma and review concrete steps organizations can take to become person-centered and trauma-informed, including policies and procedures that empower staff to provide trauma-informed care to colleagues and clients.
Kirk Erickson
Professor of Psychology, University of Pittsburgh Center for Neuroscience and Center for Neural Basis of Cognition
84-G. Lifestyle Choices to Enhance Healthy Aging and Reduce Dementia Risk
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

84-G. Lifestyle Choices to Enhance Healthy Aging and Reduce Dementia Risk

  • Look at how socialization, nutrition, cognitive activities, physical exercise, stress reduction, and proper sleep can influence an individual’s risk for mild cognitive impairment, Alzheimer’s disease, and vascular dementia.
  • Hear from experts in the fields of gerontology, neuroscience, and clinical neurology about the scientific basis for evidence-based, healthy brain programs, and explore how to develop and implement programming to promote healthy aging for brain and body.
  • Take home examples of cognition-enhancing activities, and gain the perspectives of providers, program instructors, and participants in these activities.
Hector Escarcega
President, Bilingual Solutions
154-D. How to Engage and Inspire a Multicultural Workforce
Monday, October 28, 2019
3:30 - 5:00 p.m.

154-D. How to Engage and Inspire a Multicultural Workforce

  • Recognize the benefits and challenges associated with employing a multicultural workforce, and learn how multicultural training can influence ongoing staff engagement and resident care.
  • Prepare yourself to create a learning path that helps employees understand and respect other cultures, and ensures that every team member feels valued and treated with dignity and respect.
  • Dive into a cultural training program that relies on a diverse pool of employees who speak Spanish, Tagalog, Punjabi, Vietnamese, Japanese, Chinese, Amharic, Arabic, and English.
Andrew Esch
Medical Director, Hospice of Orleans
74-B. Improving Dementia Care through Communication and Systems Change
Monday, October 28, 2019
8:00 - 9:30 a.m.

74-B. Improving Dementia Care through Communication and Systems Change

  • Explore how effective communication between clinicians and people living with dementia and their care partners can improve quality of care and quality of life, reduce health care costs, and diminish care partner strain.
  • Learn how to train clinicians so they can communicate with, and offer appropriate resources to, people living with dementia and their care partners.
  • Discover how one program took steps to change systems of care within established health care organizations to offer individualized support to people living with dementia and their care partners.
Janet Evans
Resident and Retired Social Worker, Pilgrim Place
56-A. Intergenerational Mentoring: Elders and Youth Seeking Social Justice
Sunday, October 27, 2019
3:30 - 5:00 p.m.

56-A. Intergenerational Mentoring: Elders and Youth Seeking Social Justice

  • Consider how Pilgrim Place, a California life plan community, established the Napier Initiative for Creative Leadership, which draws elders into a creative and enriching mentoring experiences with college students seeking to become leaders in social justice efforts.
  • Examine how the institute gives elders the opportunity to build self-worth and a sense of purpose, and helps students learn how social change occurs.
  • Take home tips for establishing a mentoring program and for seeking out and establishing partnerships with educational institutions.
Jodi Eyigor
Director, Nursing Home Quality & Policy, LeadingAge
122-F. Standalone Nursing Homes: Challenges and Opportunities
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

122-F. Standalone Nursing Homes: Challenges and Opportunities

  • Discuss the financial and staffing challenges facing standalone nursing home providers.
  • Understand how issues like increases in the minimum wage or tightened immigration regulations uniquely affect standalone nursing homes.
  • Discuss ways to boost the public profile of standalone nursing homes and build networks for sharing solutions to avoid closures.
135-D. Policy Expert Panel
Monday, October 28, 2019
3:30 - 5:00 p.m.

135-D. Policy Expert Panel

  • Hear from LeadingAge policy staff about recent developments in key policy priority areas that directly impact aging services providers across the continuum of care and services.
  • Understand action on Capitol Hill and in the Executive Branch affect the day-to-day operations of LeadingAge member organizations.
  • Assess the prospects of upcoming policy developments and what they mean for your organization in the context of an election year.
137-E. Skilled Nursing Regulatory Update
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

137-E. Skilled Nursing Regulatory Update

  • Hear from CMS leadership about changes impacting skilled nursing providers.
  • Gain insight from LeadingAge members that have experience with the new patient-driven payment model.
  • Obtain answers to lingering questions related to skilled nursing providers' obligations regarding upcoming RoPs Phase 3 changes.
Sean Fahey
Attorney, Hall Render Killian Heath & Lyman PC (IN Office)
129-A. The Road to Compliance, Accounting, and Governance Excellence
Sunday, October 27, 2019
3:30 - 5:00 p.m.

129-A. The Road to Compliance, Accounting, and Governance Excellence

  • Understand how changes in federal regulation interpretation, survey trends, and civil monetary penalties patterns may affect your organization.
  • Gain insight into the keys to required annual compliance program reviews that improve the effectiveness of your compliance program.
  • Appreciate the role that an active board, executive, and finance and audit committees can play in helping your organization avoid survey deficiencies, survive a claim audit, and ace your next financial audit.
Marcia Faller
Executive Clinical Advisor, AMN Healthcare
61-C. A Trans-Disciplinary Approach to Pain Management
Monday, October 28, 2019
10:00 - 11:30 a.m.

61-C. A Trans-Disciplinary Approach to Pain Management

  • Inspect federal data showing that vulnerable populations, including older adults, are more likely to experience inadequately treated pain, and learn how current evidence-based practice guidelines support a trans-disciplinary approach to effective pain management.
  • Uncover opportunities to collaborate on pain management with medical, nursing, and rehabilitation services, and learn how these collaborations can provide enhanced quality of life for residents and reduce their dependency on opioids.
  • Compare your organization’s approach to pain management with current practice guidelines, and problem-solve techniques for managing acute and chronic pain through pharmacological and non-pharmacological interventions.
Nicole Fallon
Vice President, Health Policy & Integrated Services, LeadingAge
50-F. Provider-Led Payment Models
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

50-F. Provider-Led Payment Models

  • Understand the array of risk–based payment models, their results to date and which models post-acute and long-term services and supports providers can participate in.
  • Hear from providers who have participated in provider-led payment models about the lessons learned, critical success factors, and partnership opportunities available.
  • Discuss how to evaluate your organization’s ability and readiness to successfully pursue provider-led, risk-based payment models.
118-E. Preparing for HCBS and Other Supplemental Benefits in Medicare Advantage
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

118-E. Preparing for HCBS and Other Supplemental Benefits in Medicare Advantage

  • Understand how supplemental benefits can be offered by Medicare Advantage plans and the opportunities these benefits create for LeadingAge members.
  • Review available tools to help you successfully navigate Medicare Advantage plans, including contracting, messaging your value, and reaching out to plans.
  • Identify services and packages, currently offered by your organization, that could be paid for under Medicare Advantage plans.
135-D. Policy Expert Panel
Monday, October 28, 2019
3:30 - 5:00 p.m.

135-D. Policy Expert Panel

  • Hear from LeadingAge policy staff about recent developments in key policy priority areas that directly impact aging services providers across the continuum of care and services.
  • Understand action on Capitol Hill and in the Executive Branch affect the day-to-day operations of LeadingAge member organizations.
  • Assess the prospects of upcoming policy developments and what they mean for your organization in the context of an election year.
201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform

  • Delve into the trends and policies driving change and transformation in managed care and alternative payment models, including expectations for care coordination, cost of care or episodic costs, and maintained or improved outcomes.
  • Understand the essential elements of payment reform models, including the risks, rewards, and investments required of aging services providers.
  • Discuss the role that providers of post-acute, long-term services and supports, housing, and home and community-based services can and should play in these models.
Cathy Farmer
Director of Clinical Services, Goodwin House Alexandria
158-F. Directors of Nursing Roundtable
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

158-F. Directors of Nursing Roundtable

  • Share how nurse management skills have been used to spur culture change and person-centered care in your community.
  • Tap into the experience and knowledge of fellow nurse leaders to identify strategies for staff recruitment and retention.
  • Learn how to leverage a network of peers to share solutions to common nursing challenges.
Sam Fazio
Senior Director of Quality Care & Psychological Research, Alzheimer's Association
76-C. From Policy to Practice: Transforming Quality Dementia Care
Monday, October 28, 2019
10:00 - 11:30 a.m.

76-C. From Policy to Practice: Transforming Quality Dementia Care

  • Increase your knowledge about the latest research initiatives and programs related to dementia care, including the Alzheimer’s Association’s Dementia Care Practice Recommendations.
  • Consider the growing need for home-based dementia care, the role of a properly trained workforce in delivering that care, and critical components of initial and ongoing staff training.
  • Collect best practices and evidence-based protocols for engaging family caregivers in dementia care and equipping them with person-centered techniques that positively impact clinical outcomes for people living with dementia.
Elizabeth Feltner
Vice President, Deffet Group, Inc.
160-G. How to Support (and Retain) Your New CEO
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

160-G. How to Support (and Retain) Your New CEO

  • Grasp the importance of supporting new CEOs by creating effective professional development plans that can help organizations retain incoming CEOs and facilitate their growth.
  • Pinpoint the supports new CEOs need to be successful, and learn best practices in onboarding and assimilating new CEOs.
  • Walk through case studies of onboarding programs that were successfully implemented, and recognize the essential skills and expertise that new CEOs can gain when they are coached by recently retired CEOs who have “been there.”
Jamison Feramisco, MD, PhD
Co-Founder and President, GAPS Health
52-G. Navigating Your Way to a Successful Post-Acute Care Strategy
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

52-G. Navigating Your Way to a Successful Post-Acute Care Strategy

  • Investigate how an investment in post-acute care could help your life plan community remain relevant and play a significant role in the care delivery system of the future.
  • Take home a 5-point strategy for evaluating your community’s current situation and determining how it could become part of the post-acute care evolution.
  • Identify trends, challenges, and opportunities in post-acute care, including how your organization can make changes today to ensure that you can meet the health and wellness needs of future residents.
Tom Feusse
CEO, Wallick Communities
18-A. Designing a Mixed-Income Community
Sunday, October 27, 2019
3:30 - 5:00 p.m.

18-A. Designing a Mixed-Income Community

  • Walk through the decision-making process of an organization that designed, developed, and operates a mixed-income housing featuring affordable and market-rate housing.
  • Learn how to identify locales where mixed-income housing may succeed, determine the physical amenities and service programs to offer, and figure out how to avoid creating a divide between market-rate and rent-subsidized residents.
  • Observe how one organization accommodated resident expectations and reviewed problems with its initial service offerings, hear about what options worked and which ones failed, and find out what features may be included in future projects.
Cheryl Field
Chief Product Officer, Prime Care Technologies, Inc.
122-F. Standalone Nursing Homes: Challenges and Opportunities
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

122-F. Standalone Nursing Homes: Challenges and Opportunities

  • Discuss the financial and staffing challenges facing standalone nursing home providers.
  • Understand how issues like increases in the minimum wage or tightened immigration regulations uniquely affect standalone nursing homes.
  • Discuss ways to boost the public profile of standalone nursing homes and build networks for sharing solutions to avoid closures.
158-F. Directors of Nursing Roundtable
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

158-F. Directors of Nursing Roundtable

  • Share how nurse management skills have been used to spur culture change and person-centered care in your community.
  • Tap into the experience and knowledge of fellow nurse leaders to identify strategies for staff recruitment and retention.
  • Learn how to leverage a network of peers to share solutions to common nursing challenges.
Janine Finck-Boyle
VP of Regulatory Affairs, LeadingAge
135-D. Policy Expert Panel
Monday, October 28, 2019
3:30 - 5:00 p.m.

135-D. Policy Expert Panel

  • Hear from LeadingAge policy staff about recent developments in key policy priority areas that directly impact aging services providers across the continuum of care and services.
  • Understand action on Capitol Hill and in the Executive Branch affect the day-to-day operations of LeadingAge member organizations.
  • Assess the prospects of upcoming policy developments and what they mean for your organization in the context of an election year.
137-E. Skilled Nursing Regulatory Update
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

137-E. Skilled Nursing Regulatory Update

  • Hear from CMS leadership about changes impacting skilled nursing providers.
  • Gain insight from LeadingAge members that have experience with the new patient-driven payment model.
  • Obtain answers to lingering questions related to skilled nursing providers' obligations regarding upcoming RoPs Phase 3 changes.
158-F. Directors of Nursing Roundtable
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

158-F. Directors of Nursing Roundtable

  • Share how nurse management skills have been used to spur culture change and person-centered care in your community.
  • Tap into the experience and knowledge of fellow nurse leaders to identify strategies for staff recruitment and retention.
  • Learn how to leverage a network of peers to share solutions to common nursing challenges.
Jessica Fines-Crawford
Resident Life Coordinator, Carol Woods Retirement Community
82-F. Nurturing Freedom and Well-Being in a Dementia-Inclusive Community
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

82-F. Nurturing Freedom and Well-Being in a Dementia-Inclusive Community

  • Examine the core characteristics of a dementia-inclusive community and learn a process for dialogue to identify and explore the unmet needs of people living with dementia.
  • Hear about a participatory action research initiative in North Carolina that supports the inclusion of people living with dementia in the full life of a community by proactively nurturing well-being and protecting the right of people with dementia to live freely.
  • Discuss how the practice of supporting well-being can lessen or eliminate the distress that a person living with dementia might express.
James Firman
President and CEO, National Council on Aging
71-H. 100 Million Healthier Lives: Transforming Health and Wellbeing by 2020
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

71-H. 100 Million Healthier Lives: Transforming Health and Wellbeing by 2020

  • Learn how the National Council on Aging is collaborating with national and local organizations to measure, foster, and scale innovations addressing the social and behavioral determinants of health for older adults.
  • Familiarize yourself with the 100 Million Healthier Lives (100MLives) initiative, which is mobilizing change agents to improve health, well-being, and equity for all.
  • Learn about how supporters of the 100M Healthier Lives Aging Hub are acting together to demonstrate impact through use of common measures; hear best practices and results from case studies using a survey designed to help older adults self-report their well-being.
Sharon Fisher
Chief Development Officer, PointRight Inc.
7-C. Advanced Data Analytics Tools: Provider Case Studies
Monday, October 28, 2019
10:00 - 11:30 a.m.

7-C. Advanced Data Analytics Tools: Provider Case Studies

  • Hear from aging services providers who use advance analytics tools to pursue partnerships with hospitals, ACOs, and managed care organizations.
  • Discuss the range of health IT, information exchange, and tracking dashboards essential to providers’ success in new payment initiatives like PDPM and PDGM.
  • Consider the lessons learned from organizations leveraging health IT capabilities to improve quality and financial outcomes.
Brendan Flinn
Director, Home and Community-Based Services, LeadingAge
39-B. Integrating PACE and Adult Day with Other Aging Services Providers
Monday, October 28, 2019
8:00 - 9:30 a.m.

39-B. Integrating PACE and Adult Day with Other Aging Services Providers

  • Hear about innovative partnerships between PACE and adult day services providers and other entities.
  • Learn about promising practices that can be replicated across the aging services continuum to better integrate PACE, adult day, and other home and community-based services into your organization’s service mix.
  • Discuss proven strategies for approaching potential PACE and adult day partners in your area.
135-D. Policy Expert Panel
Monday, October 28, 2019
3:30 - 5:00 p.m.

135-D. Policy Expert Panel

  • Hear from LeadingAge policy staff about recent developments in key policy priority areas that directly impact aging services providers across the continuum of care and services.
  • Understand action on Capitol Hill and in the Executive Branch affect the day-to-day operations of LeadingAge member organizations.
  • Assess the prospects of upcoming policy developments and what they mean for your organization in the context of an election year.
Jennifer Flynn
Manager, Healthcare Risk Management at Aon, Aon Affinity
120-F. Mental Health Diagnoses: Managing Liability Risks in Senior Living
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

120-F. Mental Health Diagnoses: Managing Liability Risks in Senior Living

  • Define the scope of mental health diagnoses in older adults, and discuss ways to respond to the multiple challenges associated with safety issues related to mental health.
  • Outline methods to help reduce exposure to liability risks while increasing positive resident outcomes, and understand the importance of establishing policies and procedures as part of your intervention framework.
  • Highlight events that have resulted in legal, ethical, or standard-of-care challenges, and consider the types of situations most likely to have serious adverse outcomes for residents or to create liability exposure for your organization.
Helen Foster
Principal, Foster Strategy, LLC
100-F. A View from the Other Side: Learning from For-Profit Providers
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

100-F. A View from the Other Side: Learning from For-Profit Providers

  • Analyze how for-profit providers are changing their product offerings, and how their approach differs from the nonprofit approach of LeadingAge members.
  • Investigate trends in the design, marketing, and operations that differentiate themselves in the marketplace, including mixed-use, active adult, market-rate rental, intergenerational living, for-profit care environments, and projects that offer a continuum of care for a lower initial cost of entry.
  • Study the consumer makeup of the for-profit sector so you can make strategic decisions for your community.
Joe Franco
Vice President of Grassroots, LeadingAge
138-E. Becoming a Grassroots Advocacy Champion in Your Community
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

138-E. Becoming a Grassroots Advocacy Champion in Your Community

  • Learn how to lead grassroots advocacy campaigns from a LeadingAge member and state executive who have done so successfully.
  • Explore the essential elements of articulating the principles and goals of a successful grassroots campaign.
  • Understand how to organize, engage, and motivate grassroots advocates, and get tips for the most effective outreach and timing.
Mark Franco
Attorney, Whiteford Taylor Preston, LLP
133-C. Protecting Privacy and Maintaining Data Security in a Connected Age
Monday, October 28, 2019
10:00 - 11:30 a.m.

133-C. Protecting Privacy and Maintaining Data Security in a Connected Age

  • Discover how interconnected computing devices embedded in everyday objects—often referred to as the “Internet of Things”—is pushing more data-processing power to consumer-facing devices.
  • Learn about the benefits, unique challenge and risks of the “Internet of Medical Things”, which is connecting tablets, wearables, and hand-held medical devices in care settings.
  • Obtain strategies and best practices to help you protect the privacy of data and address data-security risks, including errors, misuse, ransomware, data breaches, and other unauthorized uses of data.
Jonathan Free
Regional Clinical Nurse, Transforming Age
142-G. By the Numbers: Using Data to Succeed in Alternative Payment Models
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

142-G. By the Numbers: Using Data to Succeed in Alternative Payment Models

  • Hear how a chain of nursing homes has implemented alternative payment models and how the results compare with a more traditional Medicare payment model.
  • Hear about the experiences and outcomes of care recipients in both traditional and alternative payment models, the qualities of successful providers, and how to achieve success in your market.
  • Equip yourself with the tools you need to succeed in preparation for PDPM, including how to lay the ground work, test and leverage data.
158-F. Directors of Nursing Roundtable
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

158-F. Directors of Nursing Roundtable

  • Share how nurse management skills have been used to spur culture change and person-centered care in your community.
  • Tap into the experience and knowledge of fellow nurse leaders to identify strategies for staff recruitment and retention.
  • Learn how to leverage a network of peers to share solutions to common nursing challenges.
Richard ( Jake ) Friend
Senior Associate / Director of Land Planning, THW Design
27-E. From Survival to Revival: Community Reformation and Transformation
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

27-E. From Survival to Revival: Community Reformation and Transformation

  • Hear about the transformation of one life plan community from a 1950’s care-based model to a lively, wellness-focused community that has seen a revival in the spirit of the residents, and a growing waiting list.
  • Consider the benefits of bringing together the experience of experts in marketing, finance, operations, design, and construction to develop a comprehensive repositioning plan.
  • Gain a deeper understanding of the marketing and financial strategies designed to meet the organization's long-term goals.
31-G. Adding Assisted Living and Memory Care to a Life Plan Community
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

31-G. Adding Assisted Living and Memory Care to a Life Plan Community

  • Review the steps involved in developing a new assisted living/memory care project at a life plan community in Sarasota, FL., and learn the strategies managers used to prepare the community for the new addition.
  • Find out how residents were engaged in the project through a website offering updates on construction progress, and a vacant apartment that offered a birds-eye view of the construction site.
  • Stay up-to-date on design and programming trends for assisted living/memory care expansions and learn how to incorporate those trends into an existing community.
Keith Frndak
President & CEO, Concordia Lutheran Ministries
46-E. CEO Panel: Insights from Fellow Leaders
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

46-E. CEO Panel: Insights from Fellow Leaders

  • Listen as aging services CEOs representing organizations of varying sizes, geographic locations, and service lines talk about how they are responding to the changes taking place in the field, how they are positioning their organizations for future success, and how they are addressing such issues as post-acute pressures, succession planning, partnerships, and affiliations.
  • Review the latest research about growth, competition, consolidation, workforce recruitment and retention, and the highly dynamic nursing home environment.
  • Take home strategies for innovation and growth that you can implement in your own organization.
Brian Fuller
CEO, Integrated Care Solutions
201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform

  • Delve into the trends and policies driving change and transformation in managed care and alternative payment models, including expectations for care coordination, cost of care or episodic costs, and maintained or improved outcomes.
  • Understand the essential elements of payment reform models, including the risks, rewards, and investments required of aging services providers.
  • Discuss the role that providers of post-acute, long-term services and supports, housing, and home and community-based services can and should play in these models.
Maribeth Gallagher
Dementia Program Director, Hospice of the Valley
74-B. Improving Dementia Care through Communication and Systems Change
Monday, October 28, 2019
8:00 - 9:30 a.m.

74-B. Improving Dementia Care through Communication and Systems Change

  • Explore how effective communication between clinicians and people living with dementia and their care partners can improve quality of care and quality of life, reduce health care costs, and diminish care partner strain.
  • Learn how to train clinicians so they can communicate with, and offer appropriate resources to, people living with dementia and their care partners.
  • Discover how one program took steps to change systems of care within established health care organizations to offer individualized support to people living with dementia and their care partners.
Thomas Garvin
President and CEO, Waverly Heights, Ltd.
28-E. The Art of Creating a Culture of Hospitality
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

28-E. The Art of Creating a Culture of Hospitality

  • Get an overview of how senior living is being transformed into a way of life that embraces a mind-body-spirit approach to wellness, the warmth of neighbors, intergenerational interaction, and shared experiences.
  • Review case studies illustrating what it takes to provide a hospitable environment, and the positive impact that reimagined dining programs and wellness environments can have on quality of life for residents and team members.
  • Hear from providers who have adopted a hospitality-focused culture, gain program ideas, review initiatives that worked well, and get tips on pitfalls to avoid.
Paul Gavejian
Managing Director, Total Compensation Solutions
147-B. Using Executive Compensation to Attract and Retain Talent
Monday, October 28, 2019
8:00 - 9:30 a.m.

147-B. Using Executive Compensation to Attract and Retain Talent

  • Recognize that many life plan communities are out of step with executive compensation trends, how small enhancements to your executive compensation plan could ensure better operational performance, and how lack of compensation planning could lead to noncompliance with government regulations.
  • Learn how to determine fair and accurate executive compensation, and how you can use compensation to attract and retain highly productive executive talent.
  • Receive a road map for creating a formal compensation philosophy, reviewing external compensation data for your market, designing a formal incentive plan, and exploring unconventional compensation benefits.
Nadia Geigler
CEO, The Admiral at the Lake
12-F. Is Voice Technology a Viable Interface for Older Adults?
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

12-F. Is Voice Technology a Viable Interface for Older Adults?

  • Learn how a life plan community in Chicago offered Amazon Echo Dots to all independent residents, and beta-tested an enterprise management tool to configure and manage the devices.
  • Discover how a university partner helped the community analyze quantitative and qualitative utilization data to determine whether voice technology is a viable interface for older adults, and hear the findings from that analysis.
  • Understand the factors you need to consider before implementing a voice technology, and learn ways to evaluate products and services that use voice as an interface.
Ben Geske
Executive Director, Wesley Palms
170-T1. Member Site Visit: Wesley Palms
Monday, October 28, 2019
2:00 - 5:00 p.m.

170-T1. Member Site Visit: Wesley Palms

  • Tour this updated and repositioned California mid-century-modern campus featuring new Patio Homes, and reflecting contemporary consumer tastes for open floor plans, high ceilings, and an abundance of natural light.
  • Learn how the Summer House Memory Care Neighborhood maximizes resident independence and autonomy through its innovative design of private cottages and a central clubhouse located in a lush and secure garden setting.
  • Appreciate how Wesley Palms has been undergoing a campus-wide, multi-year, multi-phase $100 million redevelopment project while remaining open and operational for residents throughout the construction process.
Lynne Giacobbe
Executive Director, Kendal at Home
10-E. Technology Innovations for Life Plan Communities and Life Plan at Home
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

10-E. Technology Innovations for Life Plan Communities and Life Plan at Home

  • Discuss how your organization can use emerging technologies to improve operational efficiency and quality of life.
  • Explore the latest innovations in smart home and connected wellness technologies, and explore different voice solutions that residents and members could use.
  • Study how an organization’s marketing, operations, and finances are impacted when it expands technology adoption within the homes of residents or members, and review the challenge of planning and implementing technology solutions.
Sally Giles
Art Therapist, Willamette View, Inc.
60-C. Creating Inclusive Wellness Programs for Residents and Staff
Monday, October 28, 2019
10:00 - 11:30 a.m.

60-C. Creating Inclusive Wellness Programs for Residents and Staff

  • Hear how the wellness department at one senior living organization embraced the belief that residents and staff could be “well together” by actively sharing their passions, interests, and talents.
  • Understand how increased interactions between staff and residents can lead to improved relationships, satisfaction, and organizational health, and understand the risks and challenges associated with implementing this inclusive approach.
  • Learn how a team of employees studied the benefits and risks of an inclusive approach to wellness and helped create an organizational culture focused on promoting diversity and inclusion.
Blake Gillman
VP & Director for Post-acute Care Services, LCS
52-G. Navigating Your Way to a Successful Post-Acute Care Strategy
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

52-G. Navigating Your Way to a Successful Post-Acute Care Strategy

  • Investigate how an investment in post-acute care could help your life plan community remain relevant and play a significant role in the care delivery system of the future.
  • Take home a 5-point strategy for evaluating your community’s current situation and determining how it could become part of the post-acute care evolution.
  • Identify trends, challenges, and opportunities in post-acute care, including how your organization can make changes today to ensure that you can meet the health and wellness needs of future residents.
Dan Ginis
Chief Development Officer, Ohio Living
48-E. Giving Your Best: Choosing Giving Options that Resonate with Donors
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

48-E. Giving Your Best: Choosing Giving Options that Resonate with Donors

  • Discuss how philanthropy can help your organization ensure mission stability and sustainability in the face of decreasing reimbursement rates and uncertain government funding.
  • Explore the giving vehicles best suited to fundraising in aging services and receive tools to help you determine which charitable vehicles are best suited to advance your organization’s mission while meeting individual donor needs.
  • Walk through one LeadingAge member’s fund-development strategy, learn how it was operationalized, measure its successes, and evaluate the challenges encountered during its implementation.
Scott Girard
Director of Imaginality, Brad Smith Associates
57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors
Monday, October 28, 2019
8:00 - 9:30 a.m.

57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors

  • Study research showing how the outdoor environment offers therapeutic benefits that enhance well-being for residents, staff, and families.
  • Learn how you can take steps to develop outdoor spaces that incorporate the social, emotional, spiritual, environmental, occupational, intellectual, and physical dimensions of wellness.
  • Consider ways to harness the outdoors by focusing on the story and experience of your organization, the therapeutic value of nature, innovative and evidence-based design, horticulture therapy, and urban farming.
Travis Gleinig
Manager of Information Technology, United Methodist Communities
5-B. Strategies for Including Older Adults in the Technology Revolution
Monday, October 28, 2019
8:00 - 9:30 a.m.

5-B. Strategies for Including Older Adults in the Technology Revolution

  • Learn why many older adults, including people living with dementia, have been left out of technology initiatives, and gain an appreciation for why technology is an important way to promote wellness and socialization among elders.
  • Review approaches to and challenges associated with introducing technology to an older population.
  • Hear how one provider used a team-based approach to pilot various new wellness and engagement technologies, how these technologies were integrated into the community’s day-to-day programming, the response of residents and families, and outcomes associated with the initiative.
Perry Glenn
Director of Housing Operations, Retirement Housing Foundation
172-T2. Member Site Visit: Congregational Tower
Tuesday, October 29, 2019
2:00 - 5:00 p.m.

172-T2. Member Site Visit: Congregational Tower

  • Hear how a church community partnered with a seasoned national housing provider to complete essential repairs and updates to its affordable senior housing community.
  • Learn how this community was able to leverage financial expertise to secure funds and oversee much-needed capital improvements.
  • Tour the newly modernized resident apartments and experience the expanded community and amenity spaces.
Paula Goldsmid
Resident and Retired Claremont Colleges Administrator, Pilgrim Place
56-A. Intergenerational Mentoring: Elders and Youth Seeking Social Justice
Sunday, October 27, 2019
3:30 - 5:00 p.m.

56-A. Intergenerational Mentoring: Elders and Youth Seeking Social Justice

  • Consider how Pilgrim Place, a California life plan community, established the Napier Initiative for Creative Leadership, which draws elders into a creative and enriching mentoring experiences with college students seeking to become leaders in social justice efforts.
  • Examine how the institute gives elders the opportunity to build self-worth and a sense of purpose, and helps students learn how social change occurs.
  • Take home tips for establishing a mentoring program and for seeking out and establishing partnerships with educational institutions.
Jonathan Golm
President, WeCare Connect a subsidiary of Wellspring Lutheran
8-D. Using Technology to Address Employee Feedback and Reduce Turnover
Monday, October 28, 2019
3:30 - 5:00 p.m.

8-D. Using Technology to Address Employee Feedback and Reduce Turnover

  • Examine a communications platform that one LeadingAge member developed, and over 700-member sites are using, to gather and act on employee feedback in a timely manner.
  • Identify information that you can gather from new and experienced employees, and pinpoint how you could use that data to resolve workforce problems before they cause employees to leave the job.
  • Listen to retention success stories from LeadingAge members who have used the platform to uncover and address individual and organization-wide workforce issues, and learn how this intervention led to increased employee engagement and satisfaction, and reduced turnover.
Michael Gray
Director of Information Technology, Eliza Jennings
17-H. Cyber Threats and Compliance Challenges: Managing Technology Risk
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

17-H. Cyber Threats and Compliance Challenges: Managing Technology Risk

  • Identify the principal cyber-security threats facing aging services organizations, and assess compliance risks related to common technologies and equipment, with particular focus on the HIPAA Security Rule.
  • Review the most common forms of external cyber attacks, including ransomware, viruses, malware, and hacking; and take note of security challenges associated with EMR systems, mobile device usage, and email and texting security.
  • Take home best practices for managing cyber threats, minimizing risk, integrating technology professionals into organizational management structures, and implementing recommended compliance work plan initiatives related to technology.
Susan Grayson
Director of Clinical Quality and Compliance, Christian Living Communities
113-C. Advance Preparation: Your Key to a Successful Survey
Monday, October 28, 2019
10:00 - 11:30 a.m.

113-C. Advance Preparation: Your Key to a Successful Survey

  • Let experienced nursing home managers and staff walk you through practices that can help your organization navigate a successful long-term care survey.
  • Discover how you can use performance improvement and other tools to help you prepare for the survey and get tips on how to complete an internal mock survey before your survey window opens.
  • Learn what to do when surveyors arrive on site, including when to push back, how to address team member anxiety, and what to do if you get an Immediate Jeopardy citation.
Dawn Greaves
Vice President Home Services, Aegis Therapies
140-F. The Final Countdown to PDGM
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

140-F. The Final Countdown to PDGM

  • Identify key steps your organization must take between now and January 1, 2020 to prepare for implementation of the Patient-Driven Groupings Model (PDGM).
  • Distinguish the roles for administration, clinical and quality, HR, and revenue cycle teams for success with PDGM changes.
  • Recognize best practices for accurate coding and documentation, and identify steps for developing an improvement plan.
Kelly Green
Vice President, Education Sales & Services, Kindermusik
68-G. Improving Quality of Life Through Intergenerational Music
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

68-G. Improving Quality of Life Through Intergenerational Music

  • Discover how an adult day health program for people living with memory loss, Alzheimer’s disease, and related dementias partnered with Kindermusik International to offer a weekly class where toddlers, their parents, and older adults enjoyed intergenerational music and movement.
  • Review research showing how Kindermusik classes improved quality of life, and reduced stress, agitation, and apathy among older adults.
  • View videos of the Kindermusik program in action, and take home implementation strategies and tips for recruiting families with young children, engaging older adults, and managing other program logistics.
Robert Green
First Vice President, Greystone
23-C. Cost-Reducing Strategies to Combat Rising Development Costs
Monday, October 28, 2019
10:00 - 11:30 a.m.

23-C. Cost-Reducing Strategies to Combat Rising Development Costs

  • Investigate how rising costs are making it more difficult for providers to execute redevelopments and expansions of existing campuses and learn how to identify and addressing the impact of higher costs.
  • Outline factors driving cost increases, and learn strategies for reducing development costs, including simplified design, creative approaches to construction, and prototype planning.
  • Learn business-planning assumptions and cost-reducing strategies that are working for nonprofit providers in major-metro, middle markets and learn how to prioritize and select approaches that fit well with your current growth plans.
Jennifer Griveas
Chief Human Resources Officer & General Counsel, Eliza Jennings
17-H. Cyber Threats and Compliance Challenges: Managing Technology Risk
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

17-H. Cyber Threats and Compliance Challenges: Managing Technology Risk

  • Identify the principal cyber-security threats facing aging services organizations, and assess compliance risks related to common technologies and equipment, with particular focus on the HIPAA Security Rule.
  • Review the most common forms of external cyber attacks, including ransomware, viruses, malware, and hacking; and take note of security challenges associated with EMR systems, mobile device usage, and email and texting security.
  • Take home best practices for managing cyber threats, minimizing risk, integrating technology professionals into organizational management structures, and implementing recommended compliance work plan initiatives related to technology.
Peter Guattery
Partner, Whiteford Taylor Preston, LLP
159-G. Maintaining Your Skilled Workforce in a Challenging Legal Environment
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

159-G. Maintaining Your Skilled Workforce in a Challenging Legal Environment

  • Consider the challenges assisted living and life plan communities face as they strive to meet regulatory requirements and resident expectations regarding staffing levels in direct-care settings.
  • Gain insights into how the continuity of skilled staff can be affected by certain laws, including the Family and Medical Leave Act, Workers Compensation law, and laws governing mandated sick and maternity leave and accommodation of disability.
  • Get tips for designing and implementing policies to help managers handle workforce issues, and learn effective strategies for addressing them before they arise.
Claire Guerette
Executive Director, St. Margaret's House
153-D. Learning from Women in Leadership
Monday, October 28, 2019
3:30 - 5:00 p.m.

153-D. Learning from Women in Leadership

  • Hear from some of our field’s most seasoned women leaders, and gain perspective from their stories and reflections, including what they might have done differently while navigating their careers.
  • Appreciate how a woman’s unique attributes can positively contribute to how she approaches her career path, and consider the ways in which building strong working relationships can transcend gender lines.
  • Explore how women leaders hope to mentor future leaders, male and female, to create a field that is free from traditional gender stereotypes.
Laurence Gumina
CEO, Ohio Living
50-F. Provider-Led Payment Models
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

50-F. Provider-Led Payment Models

  • Understand the array of risk–based payment models, their results to date and which models post-acute and long-term services and supports providers can participate in.
  • Hear from providers who have participated in provider-led payment models about the lessons learned, critical success factors, and partnership opportunities available.
  • Discuss how to evaluate your organization’s ability and readiness to successfully pursue provider-led, risk-based payment models.
Mollie Gurian
Director, Hospice, Palliative and Home Health Policy, LeadingAge
106-A. Looking into the Crystal Ball: What Can We Expect With a Hospice Carve-In?
Sunday, October 27, 2019
3:30 - 5:00 p.m.

106-A. Looking into the Crystal Ball: What Can We Expect With a Hospice Carve-In?

  • Understand the structure of the Value-Based Insurance Design (VBID) Model that will create the hospice carve-in in 2021.
  • Recognize opportunities and challenges for hospice providers to contract and partner with Medicare Advantage plans.
  • Develop a workplan to help your hospice program identify opportunities to position itself for future payment developments.
Sarah Hagan
Vice President of Independent Living, Bridgewater Retirement Community
63-D. Leveraging Wellness Data to Differentiate Your Community
Monday, October 28, 2019
3:30 - 5:00 p.m.

63-D. Leveraging Wellness Data to Differentiate Your Community

  • View social and vocational well-being as a key differentiator for older adults searching for a new place to live, and recognize how senior living communities can use wellness-centered messaging, backed by quantitative and qualitative data, to compete in today’s market.
  • Discover how you can quantify residents’ social, emotional, and vocational wellness through a unique wellness quotient.
  • Gain insight into how the lives of residents can change when they discover their unique wellness quotient, and learn how to deliver messages about resident connectedness and interactions that resonate with today’s consumer.
Sigrid Haines
Partner, Whiteford Taylor Preston, LLP
159-G. Maintaining Your Skilled Workforce in a Challenging Legal Environment
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

159-G. Maintaining Your Skilled Workforce in a Challenging Legal Environment

  • Consider the challenges assisted living and life plan communities face as they strive to meet regulatory requirements and resident expectations regarding staffing levels in direct-care settings.
  • Gain insights into how the continuity of skilled staff can be affected by certain laws, including the Family and Medical Leave Act, Workers Compensation law, and laws governing mandated sick and maternity leave and accommodation of disability.
  • Get tips for designing and implementing policies to help managers handle workforce issues, and learn effective strategies for addressing them before they arise.
Katie Hamann
VP of Community Relations, WayForth
95-D. Downsizing: Easing the Move-In Jitters
Monday, October 28, 2019
3:30 - 5:00 p.m.

95-D. Downsizing: Easing the Move-In Jitters

  • Recognize the emotions and barriers that prospective residents face as they downsize from a family home and move to your community, and how you can provide a strong and compassionate customer experience to ease the transition.
  • Take home tools and strategies to help you communicate with potential clients who are hesitant to consider a move because of downsizing challenges.
  • Discover how to increase resident referrals and retention rates and reduce the time from deposit to move-in, by helping prospective residents manage their “stuff.”
Joanne Handy
Chairman of the Board, Trinity Health Senior Communities
200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk

  • Recognize the unique challenges that governing boards face as they consider significant growth and diversification strategies.
  • Hear from several board chairs and CEOs about how their organizations have wrestled with the challenges of growth and diversification, the choices they have made, and the lessons learned.
  • Gain a deeper understanding of the different types of growth and diversification strategies available to large, small, single-site, and multisite organizations, and take home tools and resources to stimulate informed decision-making in your boardroom.
Lisa Hardy
President & CEO, Emerald Communities
46-E. CEO Panel: Insights from Fellow Leaders
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

46-E. CEO Panel: Insights from Fellow Leaders

  • Listen as aging services CEOs representing organizations of varying sizes, geographic locations, and service lines talk about how they are responding to the changes taking place in the field, how they are positioning their organizations for future success, and how they are addressing such issues as post-acute pressures, succession planning, partnerships, and affiliations.
  • Review the latest research about growth, competition, consolidation, workforce recruitment and retention, and the highly dynamic nursing home environment.
  • Take home strategies for innovation and growth that you can implement in your own organization.
Kate Harris
Senior Consulting Analyst, Richner & Richner, LLC
48-E. Giving Your Best: Choosing Giving Options that Resonate with Donors
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

48-E. Giving Your Best: Choosing Giving Options that Resonate with Donors

  • Discuss how philanthropy can help your organization ensure mission stability and sustainability in the face of decreasing reimbursement rates and uncertain government funding.
  • Explore the giving vehicles best suited to fundraising in aging services and receive tools to help you determine which charitable vehicles are best suited to advance your organization’s mission while meeting individual donor needs.
  • Walk through one LeadingAge member’s fund-development strategy, learn how it was operationalized, measure its successes, and evaluate the challenges encountered during its implementation.
202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?

  • Compare your organization to definitive benchmarks of philanthropy in the aging services sector, and forecast your future potential for fundraising based on key data points.
  • Understand what realistic return on investment results are for an aging services fundraising program, what you can do to meet or surpass those results, and how much you should invest based on your future potential for success.
  • Learn strategies for advancing your philanthropy program by setting realistic goals, aligning your fundraising strategy with future aspirations, and communicating your philanthropy story within your organization and in the greater community.
Susan Harrison
Partner, Davis Harrison Dion, Inc.
93-C. Using Digital Technology to Help Consumers Engage with Your Brand
Monday, October 28, 2019
10:00 - 11:30 a.m.

93-C. Using Digital Technology to Help Consumers Engage with Your Brand

  • Pinpoint how digital technology and research tools combine to deliver, track and measure engagement for insights on creative message delivery to encourage prospects to take note and respond.
  • Obtain tips for evaluating digital tools, customizing dashboards and measuring multi-touch attribution to evaluate data and make more informed decisions about marketing strategies.
  • Consider the cause and effect of brand and creative strategies, and what works and what doesn’t work to attract more prospects and improve response.
Erin Hayes
Chief Revenue Officer, Enquire Solutions
96-D. Sales and Marketing: Managing Your Digital Referral Sources
Monday, October 28, 2019
3:30 - 5:00 p.m.

96-D. Sales and Marketing: Managing Your Digital Referral Sources

  • Prepare to own your digital world by learning how to master the art of targeted content marketing, reputation management, social aggregation, and personalization.
  • Collect best practices you can adopt as you implement your sales and marketing strategies and manage digital referral sources so you can decrease your paid referral fees by over 45%.
  • Calculate how you can capitalize on unconventional digital marketing tactics that will drive qualified leads to your organization and discover how to measure the success of these digital techniques through innovative technology.
Robbe Healey
VP for Philanthropy, Simpson Senior Services
44-D. All Aboard: Getting Board and Staff Leaders on the Fundraising Bus
Monday, October 28, 2019
3:30 - 5:00 p.m.

44-D. All Aboard: Getting Board and Staff Leaders on the Fundraising Bus

  • Discover why philanthropy is the revenue stream over which organizations have the most control, but which requires broad buy-in for success.
  • Learn to implement a model developed at Harvard University to identify organizational characteristics that may be hampering your ability to implement a comprehensive fundraising program.
  • Determine an optimal approach to addressing fundraising obstacles, determine which obstacles can be addressed effectively with internal resources and which obstacles require external resources, and begin mapping an action plan aimed at increasing buy-in and success.
Michael Healy
Principal, pH7 Architects
18-A. Designing a Mixed-Income Community
Sunday, October 27, 2019
3:30 - 5:00 p.m.

18-A. Designing a Mixed-Income Community

  • Walk through the decision-making process of an organization that designed, developed, and operates a mixed-income housing featuring affordable and market-rate housing.
  • Learn how to identify locales where mixed-income housing may succeed, determine the physical amenities and service programs to offer, and figure out how to avoid creating a divide between market-rate and rent-subsidized residents.
  • Observe how one organization accommodated resident expectations and reviewed problems with its initial service offerings, hear about what options worked and which ones failed, and find out what features may be included in future projects.
Ginny Helms
President & CEO, LeadingAge Georgia
138-E. Becoming a Grassroots Advocacy Champion in Your Community
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

138-E. Becoming a Grassroots Advocacy Champion in Your Community

  • Learn how to lead grassroots advocacy campaigns from a LeadingAge member and state executive who have done so successfully.
  • Explore the essential elements of articulating the principles and goals of a successful grassroots campaign.
  • Understand how to organize, engage, and motivate grassroots advocates, and get tips for the most effective outreach and timing.
Les Helmuth
Executive Director, VMRC Foundation
202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?

  • Compare your organization to definitive benchmarks of philanthropy in the aging services sector, and forecast your future potential for fundraising based on key data points.
  • Understand what realistic return on investment results are for an aging services fundraising program, what you can do to meet or surpass those results, and how much you should invest based on your future potential for success.
  • Learn strategies for advancing your philanthropy program by setting realistic goals, aligning your fundraising strategy with future aspirations, and communicating your philanthropy story within your organization and in the greater community.
Bruce Hennes
President and CEO, Hennes Communications
90-B. How to Preserve Your Reputation and Control Your Messaging in a Crisis
Monday, October 28, 2019
8:00 - 9:30 a.m.

90-B. How to Preserve Your Reputation and Control Your Messaging in a Crisis

  • Understand how controversies are tried in the “Court of Public Opinion” more often than in courts of law, and how reputational trials can influence public perceptions of your organization and tarnish its brand.
  • Listen as a veteran crisis management and communication specialist describes a strategic approach to communications that allows you to establish and maintain control of your message while mounting a defense against negative publicity.
  • Equip yourself with a “Damage Control Playbook” featuring practical and actionable activities designed to blunt, avoid, and/or mitigate crisis situations.
Tom Henrickson
Technical Professional, My IT Career Coach
3-B. Helping IT Professionals Embrace Their Softer Side
Monday, October 28, 2019
8:00 - 9:30 a.m.

3-B. Helping IT Professionals Embrace Their Softer Side

  • Gain insight into why computer programmers, engineers, and analysts need to develop soft skills, including relationship management, collaboration, teamwork, flexibility, and leadership.
  • Examine how an IT professional's Emotional Quotient influences his or her success and learn what core behavioral skills can make or break an IT professional's career.
  • Get tips for hiring IT professionals with a balance of technical and soft skills, and explore professional development opportunities for enhancing these skills in technical professionals.
James Henry
Board Member and Chair of Abundant Life Campaign, United Church Homes
51-G. Inspiring Generosity: Creating a Philanthropic Culture for Your Organization
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

51-G. Inspiring Generosity: Creating a Philanthropic Culture for Your Organization

  • Gain insight into how you can nurture a culture within your organization that inspires generosity among board members, key leaders, team members, beneficiaries, volunteers, donors, and community partners.
  • Set the stage for philanthropy by taking a fresh look at your organization’s mission, vision, and values, and learn strategies for engaging board members, employees, residents, vendors, and community partners in mission advancement.
  • Explore how a donor-centered approach to philanthropy provides the best long-term results, how to assess your organization’s performance in implementing a culture of philanthropy, and where you stand relative to your peers.
Mary Henschel
Director, Market Insights, PointClickCare
140-F. The Final Countdown to PDGM
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

140-F. The Final Countdown to PDGM

  • Identify key steps your organization must take between now and January 1, 2020 to prepare for implementation of the Patient-Driven Groupings Model (PDGM).
  • Distinguish the roles for administration, clinical and quality, HR, and revenue cycle teams for success with PDGM changes.
  • Recognize best practices for accurate coding and documentation, and identify steps for developing an improvement plan.
Deborah Herbert
CEO/Administrator, Monte Vista Grove Homes
200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk

  • Recognize the unique challenges that governing boards face as they consider significant growth and diversification strategies.
  • Hear from several board chairs and CEOs about how their organizations have wrestled with the challenges of growth and diversification, the choices they have made, and the lessons learned.
  • Gain a deeper understanding of the different types of growth and diversification strategies available to large, small, single-site, and multisite organizations, and take home tools and resources to stimulate informed decision-making in your boardroom.
Lorraine Hiatt
Environmental Gerontologist, Plan, Research & Design Consultants
26-E. Going to the Mall: Repurposing Existing Structures for Dementia Care
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

26-E. Going to the Mall: Repurposing Existing Structures for Dementia Care

  • Consider how aging services providers could respond to the unprecedented demand for memory care housing and services by repurposing existing structures, particularly in vacant urban malls.
  • Listen as a practitioner and researcher share strategies for transforming distressed urban malls into mixed-use Dementia-Friendly City Centers, and explore how to use evidence-based data on memory care and multidisciplinary methods to plan mall projects.
  • Evaluate the effectiveness and health impact of the Dementia Friendly City Center concept as it relates to urban renewal, sustainable practices, and dementia care systems.
Justin Hinker
Administrator, Avera Prince of Peace Retirement Community
1-A. A Guide to Implementing Telemedicine in Nursing Homes
Sunday, October 27, 2019
3:30 - 5:00 p.m.

1-A. A Guide to Implementing Telemedicine in Nursing Homes

  • Assess whether your nursing home should adopt telemedicine, and receive guidance on how to use telemedicine tools and implement telemedicine processes.
  • Evaluate financial and reimbursement models for nursing home telemedicine, get tips for conducting a needs and readiness assessment, and calculate the value proposition for this technology in your organization.
  • Consider the legal and regulatory implications associated with nursing home telemedicine, and gauge the collaboration necessary to provide specialized geriatric care between a clinical hub and nursing settings through virtual care.
Christie Hinrichs
President/CEO, Tabitha Health Care Services
65-E. End of Life: Learning From Hospice
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

65-E. End of Life: Learning From Hospice

  • Dispel common myths and taboos related to hospice, and understand the distinction between palliative and hospice care.
  • Explore how hospice care can uniquely meet the needs of individuals who are frail and chronically ill in a variety of settings, 24 hours a day, seven days a week.
  • Consider the different ways elder serving organizations can partner with hospice providers to support residents and clients with complex clinical needs, even beyond a six-month prognosis.
Torsten Hirche
President, CEO, Transforming Age
54-H. Clean Slate: Making a Fresh Start on the Road to Innovation
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

54-H. Clean Slate: Making a Fresh Start on the Road to Innovation

  • Study recent research from a range of industries that will drive change in the aging services field and identify potential opportunities for innovation within your organization.
  • Consider how the market could expand if providers started with a clean slate when looking at potential opportunities for innovation, including the potential convergence of aging services and other industries.
  • Collect advice from CEOs who have started redirecting and reinventing their organizations and explore scenarios for future business plans that may capture new segments of the market.
Harry Hobson
President/CEO, Plymouth Harbor on Sarasota Bay
31-G. Adding Assisted Living and Memory Care to a Life Plan Community
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

31-G. Adding Assisted Living and Memory Care to a Life Plan Community

  • Review the steps involved in developing a new assisted living/memory care project at a life plan community in Sarasota, FL., and learn the strategies managers used to prepare the community for the new addition.
  • Find out how residents were engaged in the project through a website offering updates on construction progress, and a vacant apartment that offered a birds-eye view of the construction site.
  • Stay up-to-date on design and programming trends for assisted living/memory care expansions and learn how to incorporate those trends into an existing community.
Lea Ann Hodson
Senior Vice President of Client Engagement, GlynnDevins
91-B. Working With Marketing Agencies: How to Get Your Money’s Worth
Monday, October 28, 2019
8:00 - 9:30 a.m.

91-B. Working With Marketing Agencies: How to Get Your Money’s Worth

  • Gain tangible information, including rough budget figures and timeframes, which can help your organization launch a successful marketing campaign that tells your unique story.
  • Discover how to get the most for your money when working with a marketing agency, and how to ensure that the agency becomes a strong partner in helping you define what makes your community shine among its competitors.
  • Hear true confessions of how marketing efforts went wrong and why, success stories for clients who got it right, and advice for how to avoid pitfalls you might never see coming.
Joshua Hofmeyer
Senior Care Officer, Avera eCare Senior Care
1-A. A Guide to Implementing Telemedicine in Nursing Homes
Sunday, October 27, 2019
3:30 - 5:00 p.m.

1-A. A Guide to Implementing Telemedicine in Nursing Homes

  • Assess whether your nursing home should adopt telemedicine, and receive guidance on how to use telemedicine tools and implement telemedicine processes.
  • Evaluate financial and reimbursement models for nursing home telemedicine, get tips for conducting a needs and readiness assessment, and calculate the value proposition for this technology in your organization.
  • Consider the legal and regulatory implications associated with nursing home telemedicine, and gauge the collaboration necessary to provide specialized geriatric care between a clinical hub and nursing settings through virtual care.
Lakelyn Hogan
Gerontologist and Caregiver Advocate, Home Instead Senior Care
76-C. From Policy to Practice: Transforming Quality Dementia Care
Monday, October 28, 2019
10:00 - 11:30 a.m.

76-C. From Policy to Practice: Transforming Quality Dementia Care

  • Increase your knowledge about the latest research initiatives and programs related to dementia care, including the Alzheimer’s Association’s Dementia Care Practice Recommendations.
  • Consider the growing need for home-based dementia care, the role of a properly trained workforce in delivering that care, and critical components of initial and ongoing staff training.
  • Collect best practices and evidence-based protocols for engaging family caregivers in dementia care and equipping them with person-centered techniques that positively impact clinical outcomes for people living with dementia.
Orielle Hope, MS
Director of Talent Arts, Arbor Acres United Methodist Retirement Community, Inc.
156-E. On Board from Day One: Introducing New Employees to Your Organization
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

156-E. On Board from Day One: Introducing New Employees to Your Organization

  • Learn how to design your orientation and onboarding process that introduces new employees to your organization’s culture, core values, and service standards, and influences their performance, organizational commitment, and retention.
  • Hear case studies illustrating how organizations can provide effective orientation and onboarding programs that prepare new employees for success.
  • Take home actionable strategies for improving orientation programs, and creating a more structured onboarding process.
John Howl
President/CEO, Broadmead
89-A. The Diversity Journey: Preparing Your Community to Become More Diverse
Sunday, October 27, 2019
3:30 - 5:00 p.m.

89-A. The Diversity Journey: Preparing Your Community to Become More Diverse

  • Examine the implications of national demographic research related to diversity in the aging population, explore how Caucasians, African Americans, Asians, and Hispanics perceive life plan communities, and compare their reasons for considering a move to a community.
  • Understand how national and local demographic trends impact your organization’s ability to attract minority households and learn practical strategies for building a more diverse resident base.
  • Learn from providers who have actively addressed the complex dynamics of welcoming a more diverse resident population into their communities.
Mary Hsieh
Managing Principal, Health Management Associates
40-B. Medicare Advantage: Seize the Opportunity
Monday, October 28, 2019
8:00 - 9:30 a.m.

40-B. Medicare Advantage: Seize the Opportunity

  • Learn about the opportunities for increased revenue and improved quality that are available through value-based purchasing agreements in Medicare Advantage, and gain an appreciation for why life plan communities are uniquely positioned to be successful in carrying out these agreements.
  • Probe exciting opportunities to develop new offerings for Medicare beneficiaries that became available to home health providers when Congress and CMS granted Medicare Advantage plans new flexibility to offer supplemental benefits.
  • Look at opportunities that Medicare Advantage offers skilled nursing settings and identify ways to capitalize on value-based purchasing agreements.
Carol Hubbard
Chief Community Services Officer, St. Paul’s PACE, St. Paul's Senior Services
171-T1. Member Site Visit: Talmadge Gateway, a St. Paul’s PACE Community
Monday, October 28, 2019
2:00 - 5:00 p.m.

171-T1. Member Site Visit: Talmadge Gateway, a St. Paul’s PACE Community

  • Tour Talmadge Gateway, a supportive housing community designed and built for formerly homeless seniors.
  • See and hear how San Diego’s lowest income and frail seniors thrive with a combination of PACE program and permanent housing.
  • Hear how the San Diego community came together to develop a supportive housing community designed and built for formerly homeless seniors.
James Hudgins
President, THW Design
31-G. Adding Assisted Living and Memory Care to a Life Plan Community
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

31-G. Adding Assisted Living and Memory Care to a Life Plan Community

  • Review the steps involved in developing a new assisted living/memory care project at a life plan community in Sarasota, FL., and learn the strategies managers used to prepare the community for the new addition.
  • Find out how residents were engaged in the project through a website offering updates on construction progress, and a vacant apartment that offered a birds-eye view of the construction site.
  • Stay up-to-date on design and programming trends for assisted living/memory care expansions and learn how to incorporate those trends into an existing community.
Mark Hull
Partner, Crowe Horwath LLP
129-A. The Road to Compliance, Accounting, and Governance Excellence
Sunday, October 27, 2019
3:30 - 5:00 p.m.

129-A. The Road to Compliance, Accounting, and Governance Excellence

  • Understand how changes in federal regulation interpretation, survey trends, and civil monetary penalties patterns may affect your organization.
  • Gain insight into the keys to required annual compliance program reviews that improve the effectiveness of your compliance program.
  • Appreciate the role that an active board, executive, and finance and audit committees can play in helping your organization avoid survey deficiencies, survive a claim audit, and ace your next financial audit.
Maley Hunt
Excutive Director, Cedar Mountain Commons
125-H. The Transparent Organization: Using Toyota’s Lean Model to Drive Excellence
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

125-H. The Transparent Organization: Using Toyota’s Lean Model to Drive Excellence

  • See how one organization created a more transparent organization and improved quality and organizational outcomes by embarking on a full-scale adoption of the Lean model of management pioneered by the Toyota Motor Company.
  • Ponder how your organization might use daily drivers, dashboards, and other metrics to empower staff as problem solvers, identify waste, and better mobilize resources to meet the wants and needs of the customer.
  • Observe how Lean tools can ensure better compliance with federal and state regulations and help you build improved relationships with partners.
Gloria Hurwitz
Vice-President of Advancement & Communications, United Church Homes
51-G. Inspiring Generosity: Creating a Philanthropic Culture for Your Organization
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

51-G. Inspiring Generosity: Creating a Philanthropic Culture for Your Organization

  • Gain insight into how you can nurture a culture within your organization that inspires generosity among board members, key leaders, team members, beneficiaries, volunteers, donors, and community partners.
  • Set the stage for philanthropy by taking a fresh look at your organization’s mission, vision, and values, and learn strategies for engaging board members, employees, residents, vendors, and community partners in mission advancement.
  • Explore how a donor-centered approach to philanthropy provides the best long-term results, how to assess your organization’s performance in implementing a culture of philanthropy, and where you stand relative to your peers.
Melora Jackson
Clinical Manager, Second Wind Dreams - Virtual Dementia Tour
80-E. Tracking Quality in Dementia Care by Measuring the Intangible
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

80-E. Tracking Quality in Dementia Care by Measuring the Intangible

  • Consider how the impact of person-centered dementia care can be measured through observational assessments and outcomes data documenting improvements in quality of life and quality of care for individuals living with dementia.
  • Examine how to track staff competence as it relates to intangible measures like empathy and relationship building.
  • Find out how care partners are being trained using the Virtual Dementia Tour Comprehensive Program, which uses wearable devices to alter the trainee’s perceptions and simulate the day-to-day experiences of people with dementia.
Stuart Jackson
Senior Vice President – Planning & Financial Services, Greystone
23-C. Cost-Reducing Strategies to Combat Rising Development Costs
Monday, October 28, 2019
10:00 - 11:30 a.m.

23-C. Cost-Reducing Strategies to Combat Rising Development Costs

  • Investigate how rising costs are making it more difficult for providers to execute redevelopments and expansions of existing campuses and learn how to identify and addressing the impact of higher costs.
  • Outline factors driving cost increases, and learn strategies for reducing development costs, including simplified design, creative approaches to construction, and prototype planning.
  • Learn business-planning assumptions and cost-reducing strategies that are working for nonprofit providers in major-metro, middle markets and learn how to prioritize and select approaches that fit well with your current growth plans.
Katie Jayne
Director, Community Life and Compliance, Bishop Gadsden
117-E. How to Prepare Your Community for Nature’s Unpredictability
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

117-E. How to Prepare Your Community for Nature’s Unpredictability

  • Discover how a single-site life plan community located near the Atlantic Ocean handled three consecutive years of hurricane, snow and ice storms requiring evacuations and sheltering-in-place.
  • Review all aspects of disaster preparation, including communication with team members and residents before the event, planning and paying for an evacuation, and identifying tasks that must be completed after returning to your community.
  • Learn how to involve vendors, financial and insurance partners, and the community in your disaster planning, how to identify technologies that support plan implementation, and how to comply with new federal emergency preparedness regulations.
Liz Jensen
Clinical Director, Direct Supply, Inc.
15-G. Technology Innovation: Tools and Lessons for Adoption and Dissemination
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

15-G. Technology Innovation: Tools and Lessons for Adoption and Dissemination

  • Hear how the Toronto-based Centre for Aging + Brain Health Innovation (CABHI) invests in and promotes the adoption and dissemination of technology innovations in partnership with care providers and industry partners.
  • Discover tools and best practices that can facilitate the implementation, adoption, and procurement of technology innovations, and review models for moving innovations into practice in both nursing homes and the homes of consumers.
  • Hear about how several organizations partnered with CABHI to develop technology innovations for quality improvement, virtual reality, and virtual service-delivery initiatives.
Jill Johnson
President, Johnson Consulting Services
103-H. Embracing Change to Achieve Excellence in a Competitive Market
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

103-H. Embracing Change to Achieve Excellence in a Competitive Market

  • Explore how one retirement community began rethinking every aspect of its marketing, service delivery, and physical plant to remain viable in the face of new competition that is shifting market opportunities and changing customer expectations.
  • Discuss how the community assessed its options, garnered support from staff and residents for needed changes, and moved its team to deliver a new level of excellence.
  • Study how market intelligence can help you identify risks and opportunities, gain support for change, and meet expectations for enhanced customer service.
Melanie Johnson
Director of Nursing, Carol Woods Retirement Community
82-F. Nurturing Freedom and Well-Being in a Dementia-Inclusive Community
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

82-F. Nurturing Freedom and Well-Being in a Dementia-Inclusive Community

  • Examine the core characteristics of a dementia-inclusive community and learn a process for dialogue to identify and explore the unmet needs of people living with dementia.
  • Hear about a participatory action research initiative in North Carolina that supports the inclusion of people living with dementia in the full life of a community by proactively nurturing well-being and protecting the right of people with dementia to live freely.
  • Discuss how the practice of supporting well-being can lessen or eliminate the distress that a person living with dementia might express.
Steven Johnson
Director of Design and Construction, Presbyterian Homes, Inc.
33-H. Creating a More Diverse Dining Experience Without Adding Square Feet
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

33-H. Creating a More Diverse Dining Experience Without Adding Square Feet

  • Learn how a retirement community renovated its main dining room and created multiple dining experiences for residents without increasing the building’s square footage.
  • Evaluate how a variety of dining experiences can be created in the same dining room, and discover the benefits of serving multiple dining venues from the same kitchen.
  • Discuss lessons about how planning and increased communication can facilitate a dramatic change in an existing dining room, how to implement a kitchen shutdown in an active community, and how to roll out new amenities in phases.
Karyne Jones
President and CEO, The National Caucus and Center on Black Aged
115-D. HUD Management Update
Monday, October 28, 2019
3:30 - 5:00 p.m.

115-D. HUD Management Update

  • Hear about national developments related to changes in rent-setting policies, contract administration rebids, contract renewals, and service coordinator program reporting.
  • Discuss experiences related to HUD management reviews and REAC physical inspections, and discover the latest updates on HUD efforts to reform both.
  • Explore details of the RAD for PRAC program, and learn how to position your aging properties for future sustainability.
Nancy Jones
Vice President of Sales and Marketing, BHI Senior Living, Inc.
101-G. Experiential Marketing: Understanding Your Customer to Drive Higher Census
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

101-G. Experiential Marketing: Understanding Your Customer to Drive Higher Census

  • Evaluate three decades of research on the attitudes, behaviors, and lifestyle preferences of U.S. adults age 50 and older, and learn how trends are shifting in such areas as social media and online habits, planning for retirement, and retirement community preferences.
  • Identify technology platforms and marketing tools, tactics, and systems that can help you conduct data-driven conversations with your prospects, implement experiential marketing, and attract younger residents to your community.
  • Gain insights into how product design and new thinking can lead to higher occupancy and increased customer engagement.
Pam Kaiser
VP Provider Services, PointRight Inc.
109-B. More Than PDPM: Connecting the Dots in Skilled Nursing Payment
Monday, October 28, 2019
8:00 - 9:30 a.m.

109-B. More Than PDPM: Connecting the Dots in Skilled Nursing Payment

  • Understand how the skilled nursing, value-based purchasing program and the quality reporting program interact with the new Patient-Driven Payment Model (PDPM) to determine your community’s reimbursement rates.
  • Identify key operational areas that impact reimbursement within the current payment environment.
  • Recognize the similarities and differences between fee-for-service and Medicare Advantage reimbursement strategies.
Cory Kallheim, Esq.
VP, Legal Affairs and Social Accountability, LeadingAge
36-A. The Stewardship of Culture in Faith-Based Organizations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

36-A. The Stewardship of Culture in Faith-Based Organizations

  • Recognize the importance of an organization's culture as the key driver for nurturing an intentional, faith-based ministry.
  • Explore the inherent tensions between honoring your organization's faith heritage and serving in an increasingly secular working environment and marketplace.
  • Consider how the mission, vision and values of your organization's faith foundation can help it set a deliberate path for sustainability.
135-D. Policy Expert Panel
Monday, October 28, 2019
3:30 - 5:00 p.m.

135-D. Policy Expert Panel

  • Hear from LeadingAge policy staff about recent developments in key policy priority areas that directly impact aging services providers across the continuum of care and services.
  • Understand action on Capitol Hill and in the Executive Branch affect the day-to-day operations of LeadingAge member organizations.
  • Assess the prospects of upcoming policy developments and what they mean for your organization in the context of an election year.
Ruth Katz
SVP of Public Policy and Advocacy, LeadingAge
135-D. Policy Expert Panel
Monday, October 28, 2019
3:30 - 5:00 p.m.

135-D. Policy Expert Panel

  • Hear from LeadingAge policy staff about recent developments in key policy priority areas that directly impact aging services providers across the continuum of care and services.
  • Understand action on Capitol Hill and in the Executive Branch affect the day-to-day operations of LeadingAge member organizations.
  • Assess the prospects of upcoming policy developments and what they mean for your organization in the context of an election year.
Pamela Kaufmann
Partner, Hanson Bridgett, LLP
144-H. Preparing for Marijuana Use in Aging Services
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

144-H. Preparing for Marijuana Use in Aging Services

  • Explore the likelihood that marijuana and hemp use will become common in aging services settings and learn how to prepare for more permissive laws allowing such use by residents.
  • Discuss the curative properties attributed to marijuana/hemp, proper dosing, and delivery modes.
  • Get tips for designing and implementing a sensible policy that allows marijuana and hemp use while balancing residents' rights with providers' risk management concerns.
Elizabeth Kautz
Registered Dietician, Kendal- Crosslands Communities
55-A. Employee Wellness: Small Investments Pay Big Dividends
Sunday, October 27, 2019
3:30 - 5:00 p.m.

55-A. Employee Wellness: Small Investments Pay Big Dividends

  • Assess how corporate wellness programs can increase employee productivity and morale, decrease absenteeism and presentism, control the rising costs of health insurance, and trim workers’ compensation and disability expenses.
  • Review data showing the impact of an employee-designed wellness program that requires participants to have a physical examination, attend educational workshops, participate in exercise sessions, undergo biometric screening, and create an online personal health profile.
  • Prepare to create a culture of wellness in your organization and review the challenges of engaging the entire spectrum of employees in that culture.
Sean Kelly
President & CEO, The Kendal Corporation
54-H. Clean Slate: Making a Fresh Start on the Road to Innovation
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

54-H. Clean Slate: Making a Fresh Start on the Road to Innovation

  • Study recent research from a range of industries that will drive change in the aging services field and identify potential opportunities for innovation within your organization.
  • Consider how the market could expand if providers started with a clean slate when looking at potential opportunities for innovation, including the potential convergence of aging services and other industries.
  • Collect advice from CEOs who have started redirecting and reinventing their organizations and explore scenarios for future business plans that may capture new segments of the market.
Mary Kemper
President & CEO, United Methodist Association
36-A. The Stewardship of Culture in Faith-Based Organizations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

36-A. The Stewardship of Culture in Faith-Based Organizations

  • Recognize the importance of an organization's culture as the key driver for nurturing an intentional, faith-based ministry.
  • Explore the inherent tensions between honoring your organization's faith heritage and serving in an increasingly secular working environment and marketplace.
  • Consider how the mission, vision and values of your organization's faith foundation can help it set a deliberate path for sustainability.
Lynne Kerrison
CFO, Bishop Gadsden
117-E. How to Prepare Your Community for Nature’s Unpredictability
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

117-E. How to Prepare Your Community for Nature’s Unpredictability

  • Discover how a single-site life plan community located near the Atlantic Ocean handled three consecutive years of hurricane, snow and ice storms requiring evacuations and sheltering-in-place.
  • Review all aspects of disaster preparation, including communication with team members and residents before the event, planning and paying for an evacuation, and identifying tasks that must be completed after returning to your community.
  • Learn how to involve vendors, financial and insurance partners, and the community in your disaster planning, how to identify technologies that support plan implementation, and how to comply with new federal emergency preparedness regulations.
Erum Azeez Khan
CEO and Co-Founder, Soundmind Intelligence, Inc.
9-D. Voice-First Technology: Privacy and HIPAA Considerations
Monday, October 28, 2019
3:30 - 5:00 p.m.

9-D. Voice-First Technology: Privacy and HIPAA Considerations

  • Learn about the privacy and HIPAA considerations surrounding voice-first technology in various regulated and non-regulated aging services settings.
  • Explore best practices and guidance for developing policies and procedures for voice first technology, including whether the technology is brought by resident, family or staff or provided by the community.
  • Hear from providers who have implemented voice first technology and the lessons learned from their experiences.
Ken Kite
Senior Project Manager, THW Design
27-E. From Survival to Revival: Community Reformation and Transformation
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

27-E. From Survival to Revival: Community Reformation and Transformation

  • Hear about the transformation of one life plan community from a 1950’s care-based model to a lively, wellness-focused community that has seen a revival in the spirit of the residents, and a growing waiting list.
  • Consider the benefits of bringing together the experience of experts in marketing, finance, operations, design, and construction to develop a comprehensive repositioning plan.
  • Gain a deeper understanding of the marketing and financial strategies designed to meet the organization's long-term goals.
Mary Knapp
Director of Health Services, Foulkeways at Gwynedd
64-E. Changing the Culture of Aging through Engagement
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

64-E. Changing the Culture of Aging through Engagement

  • Get to know the Senior Scholars program, which was created by one LeadingAge member in partnership with residents, staff, and local universities, and see how the program is affecting lives both within and outside the life plan community.
  • Explore the possibilities that exist when organizations go beyond traditional activities to create elder-driven programs that offer meaning and purpose.
  • Watch videos depicting how engagement programs, are bringing together elders, staff, and the greater community to change the culture of aging.
John Koontz
Director of Marketing, Hoosier Village Retirement Center
101-G. Experiential Marketing: Understanding Your Customer to Drive Higher Census
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

101-G. Experiential Marketing: Understanding Your Customer to Drive Higher Census

  • Evaluate three decades of research on the attitudes, behaviors, and lifestyle preferences of U.S. adults age 50 and older, and learn how trends are shifting in such areas as social media and online habits, planning for retirement, and retirement community preferences.
  • Identify technology platforms and marketing tools, tactics, and systems that can help you conduct data-driven conversations with your prospects, implement experiential marketing, and attract younger residents to your community.
  • Gain insights into how product design and new thinking can lead to higher occupancy and increased customer engagement.
Amy Kotterman
Director of Hospitality Services, United Church Homes
87-H. Providing Enhanced Person-Centered Care for People Living with Dementia
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

87-H. Providing Enhanced Person-Centered Care for People Living with Dementia

  • Analyze current trends and research related to dementia-specific person-centered care and learn methods for engaging staff at all levels in creating the adaptations necessary for success.
  • Take home practical strategies for integrating an enhanced, person-centered dementia care program into your organization.
  • Identify the positive outcomes of person-centered care for individuals living with dementia, their families, staff, and the organization as a whole.
Jessica Kraft
EVP, Account Service, Bluespire
41-C. Pathways to Success: Charting Your Course to a Sustainable Future
Monday, October 28, 2019
10:00 - 11:30 a.m.

41-C. Pathways to Success: Charting Your Course to a Sustainable Future

  • Identify how your organization can advance its mission through its strategic plan and create a sustainable future by optimizing performance, establishing financial sustainability, and successfully marketing your services.
  • Delve into strategies that single-site and multisite providers can use to improve operational performance and enhance financial position through a well-balanced capital structure and financing options for new programs and services.
  • Take away new strategies to help your organization promote growth, reposition itself, realize savings through operational improvements, improve its financing position, implement creative financing, and implement sophisticated branding tactics.
Christopher Krause
Director of Rehab, It's Never 2 Late
86-H. Technology-Based Interventions for People Living with Dementia
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

86-H. Technology-Based Interventions for People Living with Dementia

  • Study the available research to see how technology-based interventions that are matched to individual interests, ability levels, and clinical goals can produce positive results for people living with dementia.
  • Explore how the right technology tools can improve engagement, functional outcomes, and quality of care for residents living with dementia while supporting regulatory compliance and improving the satisfaction of residents, family, and staff.
  • Learn how to help staff embrace and adopt a new intervention that promotes successful technology adoption for people living with dementia.
Kurt Krejny
Chief Operating Officer, Linkmedia 360
102-G. Using Data to Optimize Your Website and Engage Consumers
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

102-G. Using Data to Optimize Your Website and Engage Consumers

  • Determine how the right data can help identify strengths and gaps in your website’s content and structure and help you create a website that meets key consumer needs, offers a positive user experience, and engages key personas at various stages of the sales journey.
  • Get help to create an actionable plan for website optimization and content marketing and learn how to measure whether your content influences consumer behavior.
  • Increase your ability to leverage internal resources so you can create content that showcases your community’s unique attributes and value proposition and enhances your brand.
Daniel Krieger
Corporate Director of Operations and Reimbursement, Presbyterian Senior Living
11-E. Can Technology Enhance Growth, Satisfaction, and Retention Among Employees?
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

11-E. Can Technology Enhance Growth, Satisfaction, and Retention Among Employees?

  • Explore how technology adoption can help aging services organizations address the needs of healthcare workers, improve their engagement in the workplace, enhance communication and team-building, and promote staff growth and development.
  • Hear from two multisite organizations that have developed workplace cultures to support technology and increase employee satisfaction.
  • Describe the characteristics and needs of the modern health care employee and identify ways technology can be used to meet recruitment and retention goals by facilitating eLearning, productivity, stress management, wellness, project management, and communication.
Rajeev Kumar
Chief Medical Officer, Symbria
109-B. More Than PDPM: Connecting the Dots in Skilled Nursing Payment
Monday, October 28, 2019
8:00 - 9:30 a.m.

109-B. More Than PDPM: Connecting the Dots in Skilled Nursing Payment

  • Understand how the skilled nursing, value-based purchasing program and the quality reporting program interact with the new Patient-Driven Payment Model (PDPM) to determine your community’s reimbursement rates.
  • Identify key operational areas that impact reimbursement within the current payment environment.
  • Recognize the similarities and differences between fee-for-service and Medicare Advantage reimbursement strategies.
MIchael Kurliand
Director, West Health Institute
1-A. A Guide to Implementing Telemedicine in Nursing Homes
Sunday, October 27, 2019
3:30 - 5:00 p.m.

1-A. A Guide to Implementing Telemedicine in Nursing Homes

  • Assess whether your nursing home should adopt telemedicine, and receive guidance on how to use telemedicine tools and implement telemedicine processes.
  • Evaluate financial and reimbursement models for nursing home telemedicine, get tips for conducting a needs and readiness assessment, and calculate the value proposition for this technology in your organization.
  • Consider the legal and regulatory implications associated with nursing home telemedicine, and gauge the collaboration necessary to provide specialized geriatric care between a clinical hub and nursing settings through virtual care.
Gayle Kvenvold
President and CEO, LeadingAge Minnesota
123-G. Safe Care for Seniors: Creating a Culture of Safety and Quality in Aging Services
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

123-G. Safe Care for Seniors: Creating a Culture of Safety and Quality in Aging Services

  • Examine how the new Safe Care for Seniors program is designed to address the growing number of maltreatment reports submitted to the Minnesota Department of Health.
  • Inspect an integrated strategy to build and enhance stakeholder and consumer confidence in the high quality of care provided in nursing homes and senior living settings.
  • Understand the underlying causes of safety incidents, and how building a culture of safety in your organization while implementing effective safety systems can prevent instances of harm.
Anthony Laflen
Director of Data Analytics, Consonus Healthcare Services
142-G. By the Numbers: Using Data to Succeed in Alternative Payment Models
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

142-G. By the Numbers: Using Data to Succeed in Alternative Payment Models

  • Hear how a chain of nursing homes has implemented alternative payment models and how the results compare with a more traditional Medicare payment model.
  • Hear about the experiences and outcomes of care recipients in both traditional and alternative payment models, the qualities of successful providers, and how to achieve success in your market.
  • Equip yourself with the tools you need to succeed in preparation for PDPM, including how to lay the ground work, test and leverage data.
Kristen Larsen
Art Therapist, Willamette View, Inc.
60-C. Creating Inclusive Wellness Programs for Residents and Staff
Monday, October 28, 2019
10:00 - 11:30 a.m.

60-C. Creating Inclusive Wellness Programs for Residents and Staff

  • Hear how the wellness department at one senior living organization embraced the belief that residents and staff could be “well together” by actively sharing their passions, interests, and talents.
  • Understand how increased interactions between staff and residents can lead to improved relationships, satisfaction, and organizational health, and understand the risks and challenges associated with implementing this inclusive approach.
  • Learn how a team of employees studied the benefits and risks of an inclusive approach to wellness and helped create an organizational culture focused on promoting diversity and inclusion.
Kimber Latsha
Managing Shareholder, Latsha Davis & Marshall, P.C.
136-E. Managing Risk through the Residence and Care Agreement
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

136-E. Managing Risk through the Residence and Care Agreement

  • Appreciate the importance of the contractual relationship between a life plan community and its residents, analyze various contractual provisions in the Residence and Care Agreement, and discuss how to use it to manage risk and address potential areas of dispute.
  • Learn how to develop a system to manage level-of-care transfers and aging in place on a life plan community campus.
  • Discuss admission issues related to the Fair Housing Act and the Americans with Disabilities Act.
Kevin Laviano
Division Director, Real Estate Assessment Center, U.S. Department of Housing & Urban Development
115-D. HUD Management Update
Monday, October 28, 2019
3:30 - 5:00 p.m.

115-D. HUD Management Update

  • Hear about national developments related to changes in rent-setting policies, contract administration rebids, contract renewals, and service coordinator program reporting.
  • Discuss experiences related to HUD management reviews and REAC physical inspections, and discover the latest updates on HUD efforts to reform both.
  • Explore details of the RAD for PRAC program, and learn how to position your aging properties for future sustainability.
Brian Lawrence
President & CEO, Fellowship Senior Living, Inc.
41-C. Pathways to Success: Charting Your Course to a Sustainable Future
Monday, October 28, 2019
10:00 - 11:30 a.m.

41-C. Pathways to Success: Charting Your Course to a Sustainable Future

  • Identify how your organization can advance its mission through its strategic plan and create a sustainable future by optimizing performance, establishing financial sustainability, and successfully marketing your services.
  • Delve into strategies that single-site and multisite providers can use to improve operational performance and enhance financial position through a well-balanced capital structure and financing options for new programs and services.
  • Take away new strategies to help your organization promote growth, reposition itself, realize savings through operational improvements, improve its financing position, implement creative financing, and implement sophisticated branding tactics.
Andrea Lazarek-LaQuay
Chief Clinical Officer, Nascentia Health
118-E. Preparing for HCBS and Other Supplemental Benefits in Medicare Advantage
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

118-E. Preparing for HCBS and Other Supplemental Benefits in Medicare Advantage

  • Understand how supplemental benefits can be offered by Medicare Advantage plans and the opportunities these benefits create for LeadingAge members.
  • Review available tools to help you successfully navigate Medicare Advantage plans, including contracting, messaging your value, and reaching out to plans.
  • Identify services and packages, currently offered by your organization, that could be paid for under Medicare Advantage plans.
Matt Leach
Senior Consultant, Total Compensation Solutions
147-B. Using Executive Compensation to Attract and Retain Talent
Monday, October 28, 2019
8:00 - 9:30 a.m.

147-B. Using Executive Compensation to Attract and Retain Talent

  • Recognize that many life plan communities are out of step with executive compensation trends, how small enhancements to your executive compensation plan could ensure better operational performance, and how lack of compensation planning could lead to noncompliance with government regulations.
  • Learn how to determine fair and accurate executive compensation, and how you can use compensation to attract and retain highly productive executive talent.
  • Receive a road map for creating a formal compensation philosophy, reviewing external compensation data for your market, designing a formal incentive plan, and exploring unconventional compensation benefits.
Alexandra Leaman
Digital Marketing Strategist, Linkmedia 360
102-G. Using Data to Optimize Your Website and Engage Consumers
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

102-G. Using Data to Optimize Your Website and Engage Consumers

  • Determine how the right data can help identify strengths and gaps in your website’s content and structure and help you create a website that meets key consumer needs, offers a positive user experience, and engages key personas at various stages of the sales journey.
  • Get help to create an actionable plan for website optimization and content marketing and learn how to measure whether your content influences consumer behavior.
  • Increase your ability to leverage internal resources so you can create content that showcases your community’s unique attributes and value proposition and enhances your brand.
Brian LeBlanc
International Dementia Advocate, Dementia Action Alliance
75-B. Alzheimer’s Disease Up Close: See ME, Hear ME
Monday, October 28, 2019
8:00 - 9:30 a.m.

75-B. Alzheimer’s Disease Up Close: See ME, Hear ME

  • View Alzheimer’s disease through the eyes of one individual who will describe his lived experience, including how he is learning, and experiencing new adventures along his dementia journey.
  • Ascertain how you can help people with Alzheimer’s disease and other dementias experience a successful life journey by listening to their wishes and working with them to address their needs.
  • Recognize how stigma impacts people living with a dementia-related Illness, and how overcoming stigma can dramatically improve self-confidence, relationships, and other aspects of life.
Andrew Leech
VP of Operations, Greystone
148-B. Proven Solutions for Today’s Recruitment and Retention Challenges
Monday, October 28, 2019
8:00 - 9:30 a.m.

148-B. Proven Solutions for Today’s Recruitment and Retention Challenges

  • Ascertain the root causes of workforce issues specific to your organization and broader community, including difficulty finding team members with the right qualifications in a competitive market.
  • Hear leaders aging services organizations walk you through the recruitment challenges they have faced and the solutions they have implemented, such as offering non-monetary benefits, implementing culture and leadership development programs, and taking creative approaches to recruitment.
  • Evaluate the financial implications of adopting new programs designed to maximize recruitment and retention, and identify the solutions that will work best for your community.
Karen Lehman
President & CEO, Mennonite Health Services (MHS)
36-A. The Stewardship of Culture in Faith-Based Organizations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

36-A. The Stewardship of Culture in Faith-Based Organizations

  • Recognize the importance of an organization's culture as the key driver for nurturing an intentional, faith-based ministry.
  • Explore the inherent tensions between honoring your organization's faith heritage and serving in an increasingly secular working environment and marketplace.
  • Consider how the mission, vision and values of your organization's faith foundation can help it set a deliberate path for sustainability.
Kim Lehman
PR Director, Varsity
98-E. Getting Attention in a Changing Media Landscape: Is the Press Release Dead?
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

98-E. Getting Attention in a Changing Media Landscape: Is the Press Release Dead?

  • Understand how the media landscape is evolving and shifting to a growing preference for and reliance on digital and social media as a primary information tool.
  • Explore ways communications professionals can rethink current approaches to promote their organization’s agenda, and learn to how identify and select nontraditional media channels to reach your target audience.
  • Hear from communication professionals who have broadened their influencer network beyond journalists to share, promote, and amplify their message for greater recognition.
Mario Lemay
Director of Organizational Effectiveness, The Jewish Home of San Francisco
15-G. Technology Innovation: Tools and Lessons for Adoption and Dissemination
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

15-G. Technology Innovation: Tools and Lessons for Adoption and Dissemination

  • Hear how the Toronto-based Centre for Aging + Brain Health Innovation (CABHI) invests in and promotes the adoption and dissemination of technology innovations in partnership with care providers and industry partners.
  • Discover tools and best practices that can facilitate the implementation, adoption, and procurement of technology innovations, and review models for moving innovations into practice in both nursing homes and the homes of consumers.
  • Hear about how several organizations partnered with CABHI to develop technology innovations for quality improvement, virtual reality, and virtual service-delivery initiatives.
Jeremy Lemon
Administrator, Trinity Community at Fairborn.
87-H. Providing Enhanced Person-Centered Care for People Living with Dementia
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

87-H. Providing Enhanced Person-Centered Care for People Living with Dementia

  • Analyze current trends and research related to dementia-specific person-centered care and learn methods for engaging staff at all levels in creating the adaptations necessary for success.
  • Take home practical strategies for integrating an enhanced, person-centered dementia care program into your organization.
  • Identify the positive outcomes of person-centered care for individuals living with dementia, their families, staff, and the organization as a whole.
Steve Leone
Principal, Spiezle Architectural Group
25-D. 2019 Design for Aging Review
Monday, October 28, 2019
3:30 - 5:00 p.m.

25-D. 2019 Design for Aging Review

  • Consider the national and international award-winning projects included in the 15th cycle of the Design for Aging Review.
  • Hear from the competition’s jury members who will discuss the award winners projects and how the design solutions improve quality of life for their communities.
  • Discuss the emerging trends and innovations highlighted in this year’s biannual competition submissions.
Shannon Lestan
Managing Director, Recap Real Estate Advisors
111-C. RAD for PRAC: How to Take Advantage of HUD’s Newest Preservation Program
Monday, October 28, 2019
10:00 - 11:30 a.m.

111-C. RAD for PRAC: How to Take Advantage of HUD’s Newest Preservation Program

  • Explore new guidance from HUD allowing 202/PRAC housing communities to convert to a more leverageable form of subsidy through the RAD program.
  • Discuss issues around current PRAC funding and regulatory restrictions that limit owner’s recapitalization options, hinder their ability to meet property needs, and make long-term preservation of PRACs unsustainable.
  • Walk through the application process for a RAD for PRAC conversion and gain access to resources that HUD has developed for PRAC owners.
Cari Levy
Medical Doctor, University of Colorado
144-H. Preparing for Marijuana Use in Aging Services
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

144-H. Preparing for Marijuana Use in Aging Services

  • Explore the likelihood that marijuana and hemp use will become common in aging services settings and learn how to prepare for more permissive laws allowing such use by residents.
  • Discuss the curative properties attributed to marijuana/hemp, proper dosing, and delivery modes.
  • Get tips for designing and implementing a sensible policy that allows marijuana and hemp use while balancing residents' rights with providers' risk management concerns.
Steve Lindsey
CEO, Garden Spot Communities
25-D. 2019 Design for Aging Review
Monday, October 28, 2019
3:30 - 5:00 p.m.

25-D. 2019 Design for Aging Review

  • Consider the national and international award-winning projects included in the 15th cycle of the Design for Aging Review.
  • Hear from the competition’s jury members who will discuss the award winners projects and how the design solutions improve quality of life for their communities.
  • Discuss the emerging trends and innovations highlighted in this year’s biannual competition submissions.
Greg Link
Director of Supportive Caregiver Services, Administration on Aging/Administration for Community Living
116-D. Diminishing the Effects of Past Trauma through Person-Centered, Trauma-Informed Care
Monday, October 28, 2019
3:30 - 5:00 p.m.

116-D. Diminishing the Effects of Past Trauma through Person-Centered, Trauma-Informed Care

  • Understand how previously dormant trauma symptoms can reignite later in life, and learn how to recognize and avoid potential triggers.
  • Ascertain how to implement person-centered, trauma-informed care, a holistic approach to service provision that minimizes the risks of re-traumatization.
  • Recognize the importance of receiving care that recognizes the impact of past trauma and review concrete steps organizations can take to become person-centered and trauma-informed, including policies and procedures that empower staff to provide trauma-informed care to colleagues and clients.
Chris Linkey
Partner, RLPS Architects
19-A. Evolving Housing Options for the Younger Consumer
Sunday, October 27, 2019
3:30 - 5:00 p.m.

19-A. Evolving Housing Options for the Younger Consumer

  • Learn how to attract consumers by offering a range of innovative lifestyle choices, such as sustainable agri-hoods, pocket neighborhoods, hillside homes, downtown models, and hybrid homes.
  • Take home strategies for incorporating new ideas into your existing operations, programs, buildings, campus, and marketing infrastructure; and learn how to design housing products for younger consumers with high and moderate incomes.
  • Review financial strategies for different independent living models.
Akintunde Littlejohn
IT Director, The Admiral at the Lake
12-F. Is Voice Technology a Viable Interface for Older Adults?
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

12-F. Is Voice Technology a Viable Interface for Older Adults?

  • Learn how a life plan community in Chicago offered Amazon Echo Dots to all independent residents, and beta-tested an enterprise management tool to configure and manage the devices.
  • Discover how a university partner helped the community analyze quantitative and qualitative utilization data to determine whether voice technology is a viable interface for older adults, and hear the findings from that analysis.
  • Understand the factors you need to consider before implementing a voice technology, and learn ways to evaluate products and services that use voice as an interface.
Robin Lombardo
Music & Memory Advisor, Music & Memory
81-E. Enhancing Dementia Care through Music and Memory: Reviewing the Evidence
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

81-E. Enhancing Dementia Care through Music and Memory: Reviewing the Evidence

  • Discover how personalized music can enhance quality of life, nutrition, communication, mood, and engagement, and provide opportunities for intergenerational interaction for people living with dementia.
  • Hear the findings of a 3-year study focusing on the use of personalized music as a quality-improvement intervention to help improve well-being and reduce the use of antipsychotic medications among persons with dementia living in California nursing homes.
  • Take home practice and policy recommendations aimed at driving successful and purposeful music interventions that improve the quality of dementia care.
Rob Love
President & CEO, Love & Company, Inc.
43-C. Rental vs. Entrance Fee: Responding to Consumer Preferences
Monday, October 28, 2019
10:00 - 11:30 a.m.

43-C. Rental vs. Entrance Fee: Responding to Consumer Preferences

  • Discover how a life plan community can successfully add a rental option to attract the large number of baby boomers who cannot afford to pay an entrance fee.
  • Consider findings from consumer research on rental options in several market areas and explore obstacles you may encounter when launching a new rental product.
  • Gain insight into how the development, financing, and operation of rental projects differs from entrance-fee projects, and learn how to access junior capital, work with a lender, and maintain investor confidence throughout the process.
89-A. The Diversity Journey: Preparing Your Community to Become More Diverse
Sunday, October 27, 2019
3:30 - 5:00 p.m.

89-A. The Diversity Journey: Preparing Your Community to Become More Diverse

  • Examine the implications of national demographic research related to diversity in the aging population, explore how Caucasians, African Americans, Asians, and Hispanics perceive life plan communities, and compare their reasons for considering a move to a community.
  • Understand how national and local demographic trends impact your organization’s ability to attract minority households and learn practical strategies for building a more diverse resident base.
  • Learn from providers who have actively addressed the complex dynamics of welcoming a more diverse resident population into their communities.
Jane Mack
President/CEO, Friends Services Alliance
44-D. All Aboard: Getting Board and Staff Leaders on the Fundraising Bus
Monday, October 28, 2019
3:30 - 5:00 p.m.

44-D. All Aboard: Getting Board and Staff Leaders on the Fundraising Bus

  • Discover why philanthropy is the revenue stream over which organizations have the most control, but which requires broad buy-in for success.
  • Learn to implement a model developed at Harvard University to identify organizational characteristics that may be hampering your ability to implement a comprehensive fundraising program.
  • Determine an optimal approach to addressing fundraising obstacles, determine which obstacles can be addressed effectively with internal resources and which obstacles require external resources, and begin mapping an action plan aimed at increasing buy-in and success.
132-C. Oversight Without Overstepping: New RoPs Obligations for Governing Bodies
Monday, October 28, 2019
10:00 - 11:30 a.m.

132-C. Oversight Without Overstepping: New RoPs Obligations for Governing Bodies

  • Understand how the board and CEO of long-term care organizations can work together to manage compliance and quality issues while mitigating legal exposure for board members and the organization.
  • Define an appropriate level of board awareness, and identify the board’s obligations in the areas of policy and process development, monitoring, and fact-finding.
  • Learn how to demonstrate that a governing body has met its obligations without overstepping its bounds.
Kelly MacNeill-Cooney
Vice President of Clinical Compliance & Training, Therapy Specialists
140-F. The Final Countdown to PDGM
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

140-F. The Final Countdown to PDGM

  • Identify key steps your organization must take between now and January 1, 2020 to prepare for implementation of the Patient-Driven Groupings Model (PDGM).
  • Distinguish the roles for administration, clinical and quality, HR, and revenue cycle teams for success with PDGM changes.
  • Recognize best practices for accurate coding and documentation, and identify steps for developing an improvement plan.
Dean Maddalena
President, studioSIX5
25-D. 2019 Design for Aging Review
Monday, October 28, 2019
3:30 - 5:00 p.m.

25-D. 2019 Design for Aging Review

  • Consider the national and international award-winning projects included in the 15th cycle of the Design for Aging Review.
  • Hear from the competition’s jury members who will discuss the award winners projects and how the design solutions improve quality of life for their communities.
  • Discuss the emerging trends and innovations highlighted in this year’s biannual competition submissions.
Timothy Mallad
CEO, Presbyterian Communities and Services
47-E. Tough Love: Divesting Aging Assets to Accelerate Growth
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

47-E. Tough Love: Divesting Aging Assets to Accelerate Growth

  • Recognize how organizations with older life plan communities can accelerate growth by divesting aging assets, and how divestiture frees up time, resources, and energy that can be channeled into existing communities or new opportunities that align better with an organization’s mission.
  • Listen as aging services professionals describe how and when the divestiture idea first surfaced in their organizations, how they generated support for the divestiture, executed the decision, and leveraged divestiture for the good of the organization.
  • Take home an effective decision-making framework and timeline for divesting of assets responsibly, and with compassion.
Dayna Mancuso
Senior Associate, Latsha Davis & Marshall, P.C.
136-E. Managing Risk through the Residence and Care Agreement
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

136-E. Managing Risk through the Residence and Care Agreement

  • Appreciate the importance of the contractual relationship between a life plan community and its residents, analyze various contractual provisions in the Residence and Care Agreement, and discuss how to use it to manage risk and address potential areas of dispute.
  • Learn how to develop a system to manage level-of-care transfers and aging in place on a life plan community campus.
  • Discuss admission issues related to the Fair Housing Act and the Americans with Disabilities Act.
Cheryl Manna
Chief Operating Officer, Nascentia Health
201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform

  • Delve into the trends and policies driving change and transformation in managed care and alternative payment models, including expectations for care coordination, cost of care or episodic costs, and maintained or improved outcomes.
  • Understand the essential elements of payment reform models, including the risks, rewards, and investments required of aging services providers.
  • Discuss the role that providers of post-acute, long-term services and supports, housing, and home and community-based services can and should play in these models.
Jennifer Marana
Director of Diversity and Inclusion, Broadmead
89-A. The Diversity Journey: Preparing Your Community to Become More Diverse
Sunday, October 27, 2019
3:30 - 5:00 p.m.

89-A. The Diversity Journey: Preparing Your Community to Become More Diverse

  • Examine the implications of national demographic research related to diversity in the aging population, explore how Caucasians, African Americans, Asians, and Hispanics perceive life plan communities, and compare their reasons for considering a move to a community.
  • Understand how national and local demographic trends impact your organization’s ability to attract minority households and learn practical strategies for building a more diverse resident base.
  • Learn from providers who have actively addressed the complex dynamics of welcoming a more diverse resident population into their communities.
Noah Marco
CMO, Los Angeles Jewish Home
201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform

  • Delve into the trends and policies driving change and transformation in managed care and alternative payment models, including expectations for care coordination, cost of care or episodic costs, and maintained or improved outcomes.
  • Understand the essential elements of payment reform models, including the risks, rewards, and investments required of aging services providers.
  • Discuss the role that providers of post-acute, long-term services and supports, housing, and home and community-based services can and should play in these models.
Myra Marshall
Executive Director, Golda Meir House
24-D. Promoting Resident Resilience During Occupied Renovations
Monday, October 28, 2019
3:30 - 5:00 p.m.

24-D. Promoting Resident Resilience During Occupied Renovations

  • Discover how an aging services provider in Massachusetts took a resident-centered, transparent approach to the 3-year, $31 million rehabilitation of an occupied housing community.
  • Examine how the community’s management put systems in place to involve residents in the design process, create a sense of ownership and pride in the outcome, prioritize the management of resident impacts, and foster resident resilience and community-building.
  • Gain insight into how occupied renovations affect older residents, and learn how to adapt this unique engagement model to other settings undergoing occupied renovations.
Dr. David Martin DPT
Clinical Manager/Clinical Services, AMN Healthcare
61-C. A Trans-Disciplinary Approach to Pain Management
Monday, October 28, 2019
10:00 - 11:30 a.m.

61-C. A Trans-Disciplinary Approach to Pain Management

  • Inspect federal data showing that vulnerable populations, including older adults, are more likely to experience inadequately treated pain, and learn how current evidence-based practice guidelines support a trans-disciplinary approach to effective pain management.
  • Uncover opportunities to collaborate on pain management with medical, nursing, and rehabilitation services, and learn how these collaborations can provide enhanced quality of life for residents and reduce their dependency on opioids.
  • Compare your organization’s approach to pain management with current practice guidelines, and problem-solve techniques for managing acute and chronic pain through pharmacological and non-pharmacological interventions.
Gina Mazza
Senior Vice President Regulations and Compliance, Fazzi Associates, Inc.
141-G. Succeeding under PDGM: Are You Ready? How Do You Know?
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

141-G. Succeeding under PDGM: Are You Ready? How Do You Know?

  • Learn how to determine if your home health agency is ready for PDGM, and what PDGM readiness looks like.
  • Receive a “checklist” of imperatives that must be in place before this sweeping change for the home health field goes into effect.
  • Prioritize what still needs to be done in your organization, and pinpoint how you will predict your agency’s performance under PDGM through tracking, measuring, and reporting.
Brian McBee
Executive Director, Covenant Living at Mount Miguel
173-T2. Member Site Visit: Mount Miguel Covenant Village
Tuesday, October 29, 2019
2:00 - 5:00 p.m.

173-T2. Member Site Visit: Mount Miguel Covenant Village

  • Observe the resort-like setting and lifestyle of a spiritually-focused life plan community situated at the edge of the Sweetwater Reservoir and the San Diego mountains.
  • Hear about the environmental and programming evolution and repositioning of this 54-year-old community.
  • Tour the new 34,000 sq. ft. Peterson Life Center which unites all of the community’s services and amenities in one common, dynamic and synergistic setting.
Christy McFerren
Vice President, Catalyst
104-H. Your Reputation Precedes You: Harnessing the Power of Online Reviews
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

104-H. Your Reputation Precedes You: Harnessing the Power of Online Reviews

  • Appreciate that many prospective residents will not make it to your website, much less your campus, before making a decision about your community.
  • See how consumer online reviews and ratings of your organization can serve as gatekeepers to online leads, recognize the crucial relationship between online consumer searches and your reputation, and understand how a good online reputation can translate into sales.
  • Acquire the skills you need to develop a reputation management strategy that includes close attention to Google rankings, review sites, and directory listings for aging services.
Dana McHugh
Principal, Health Management Associates
40-B. Medicare Advantage: Seize the Opportunity
Monday, October 28, 2019
8:00 - 9:30 a.m.

40-B. Medicare Advantage: Seize the Opportunity

  • Learn about the opportunities for increased revenue and improved quality that are available through value-based purchasing agreements in Medicare Advantage, and gain an appreciation for why life plan communities are uniquely positioned to be successful in carrying out these agreements.
  • Probe exciting opportunities to develop new offerings for Medicare beneficiaries that became available to home health providers when Congress and CMS granted Medicare Advantage plans new flexibility to offer supplemental benefits.
  • Look at opportunities that Medicare Advantage offers skilled nursing settings and identify ways to capitalize on value-based purchasing agreements.
201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform

  • Delve into the trends and policies driving change and transformation in managed care and alternative payment models, including expectations for care coordination, cost of care or episodic costs, and maintained or improved outcomes.
  • Understand the essential elements of payment reform models, including the risks, rewards, and investments required of aging services providers.
  • Discuss the role that providers of post-acute, long-term services and supports, housing, and home and community-based services can and should play in these models.
Kevin McKay
President & CEO, Tockwotton Home
162-H. When Your Culture Needs a Makeover
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

162-H. When Your Culture Needs a Makeover

  • Consider how leadership changes, organizational growth and other significant events can set the stage for reflection and a culture makeover.
  • Hear how two organizations decided to evaluate their culture following a leadership change, and how these efforts to refresh their branding, commit themselves to leadership development, and focus on resident and employee engagement resulted in 15% and 50% drops in their annual turnover rates.
  • Discuss bright spots and opportunities in your organization’s culture, and then develop action steps to enhance that culture.
Carol McKinley, Ph.D.
VP of Operations, United Methodist Communities
5-B. Strategies for Including Older Adults in the Technology Revolution
Monday, October 28, 2019
8:00 - 9:30 a.m.

5-B. Strategies for Including Older Adults in the Technology Revolution

  • Learn why many older adults, including people living with dementia, have been left out of technology initiatives, and gain an appreciation for why technology is an important way to promote wellness and socialization among elders.
  • Review approaches to and challenges associated with introducing technology to an older population.
  • Hear how one provider used a team-based approach to pilot various new wellness and engagement technologies, how these technologies were integrated into the community’s day-to-day programming, the response of residents and families, and outcomes associated with the initiative.
William McMorran
Sr. Partner, Green Oak Consulting Group
35-A. Using Endowment Planning to Prepare for the Future
Sunday, October 27, 2019
3:30 - 5:00 p.m.

35-A. Using Endowment Planning to Prepare for the Future

  • Consider how entry-fee and fee-for-service life plan communities are intentionally building their endowments by rethinking traditional planned-giving opportunities.
  • Investigate different endowment models and take home field-tested materials and tips to help you successfully integrate endowment planning into your organization’s broader philanthropy efforts and use it to fulfill your long-term vision for the future.
  • Understand how to bring together the CFO and fund development staff to integrate endowment and investment policies and build a substantial, well-managed endowment program for the future.
Paul McNally
Creative Services and Media Supervisor, Presbyterian Senior Living
105-A. Everyday Heroes: Improving Quality Measures and Resident Satisfaction
Sunday, October 27, 2019
3:30 - 5:00 p.m.

105-A. Everyday Heroes: Improving Quality Measures and Resident Satisfaction

  • Listen to an overview of Everyday Heroes, an approach to engage, empower and motivate team members to positively impact quality and satisfaction outcomes among residents.
  • Delve into how Everyday Heroes was created, implemented, sustained, and replicated, and discover practical ways to adopt this program to resident safety, self-care, comfort, and satisfaction.
  • Get tips on how to collaborate with marketing staff to support Everyday Heroes from launch through implementation by developing creative themes, promotional materials, dynamic visuals, and consistent messaging.
Eric McRoberts
Partner, RLPS Architects
28-E. The Art of Creating a Culture of Hospitality
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

28-E. The Art of Creating a Culture of Hospitality

  • Get an overview of how senior living is being transformed into a way of life that embraces a mind-body-spirit approach to wellness, the warmth of neighbors, intergenerational interaction, and shared experiences.
  • Review case studies illustrating what it takes to provide a hospitable environment, and the positive impact that reimagined dining programs and wellness environments can have on quality of life for residents and team members.
  • Hear from providers who have adopted a hospitality-focused culture, gain program ideas, review initiatives that worked well, and get tips on pitfalls to avoid.
Blaire Melius
Director of Resident Services, Golda Meir House
24-D. Promoting Resident Resilience During Occupied Renovations
Monday, October 28, 2019
3:30 - 5:00 p.m.

24-D. Promoting Resident Resilience During Occupied Renovations

  • Discover how an aging services provider in Massachusetts took a resident-centered, transparent approach to the 3-year, $31 million rehabilitation of an occupied housing community.
  • Examine how the community’s management put systems in place to involve residents in the design process, create a sense of ownership and pride in the outcome, prioritize the management of resident impacts, and foster resident resilience and community-building.
  • Gain insight into how occupied renovations affect older residents, and learn how to adapt this unique engagement model to other settings undergoing occupied renovations.
Tad Melton
Managing Director, Ziegler
27-E. From Survival to Revival: Community Reformation and Transformation
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

27-E. From Survival to Revival: Community Reformation and Transformation

  • Hear about the transformation of one life plan community from a 1950’s care-based model to a lively, wellness-focused community that has seen a revival in the spirit of the residents, and a growing waiting list.
  • Consider the benefits of bringing together the experience of experts in marketing, finance, operations, design, and construction to develop a comprehensive repositioning plan.
  • Gain a deeper understanding of the marketing and financial strategies designed to meet the organization's long-term goals.
Suzanne Meltzer
Senior Design Architect, RDL Architects, Inc.
20-B. It Takes a Village: Balancing Partner Goals in Project Design and Implementation
Monday, October 28, 2019
8:00 - 9:30 a.m.

20-B. It Takes a Village: Balancing Partner Goals in Project Design and Implementation

  • Learn how a congregation of religious sisters and a nonprofit aging services provider transformed an educational campus and care center run by the sisters into an intergenerational village to meet the sisters’ residential care needs and the neighborhood's need for an active-adult retirement community.
  • Discuss the challenges and opportunities identified during a community charrette process exploring design concepts that could address each partner’s goals.
  • Understand how a community grant award helped produce an operational model that supported and influenced the design of small houses for memory care and communal living.
Tomas Mendez
Senior Director Independent Living, Franke at Seaside
110-B. CCaH: Fostering Community-Based Wellness and Coordination
Monday, October 28, 2019
8:00 - 9:30 a.m.

110-B. CCaH: Fostering Community-Based Wellness and Coordination

  • Consider why life plan communities and other nonprofit providers of aging services are using Continuing Care at Home (CCaH) programs to extend their mission to serve the growing number of adults who prefer to remain in their homes as they age.
  • Grasp the lessons learned by multiple operators about starting and growing a CCaH program, understanding the ever-changing consumer market, and delivering proactive wellness and care coordination.
  • Learn how to plan strategically for growth, adapt to a changing marketplace, and address the operational challenges that come with success.
Murry Mercier
Enterprise Consultant, PointClickCare
2-A. Retaining Talent in a Multigenerational Workforce
Sunday, October 27, 2019
3:30 - 5:00 p.m.

2-A. Retaining Talent in a Multigenerational Workforce

  • Discover ways to retain current members of your workforce, including millennials, while attracting members of Generation Z, who are just beginning to graduate from post-secondary education.
  • Learn how to create a strong culture of engagement and multi-generational collaboration, and develop programs that address the unique needs and interests of each generation in today's workforce.
  • Be aware of how different generations view and use technology so you can bring the right technology tools to your workplace, increase engagement among current employees, and attract younger employees.
Thomas Meyers
Managing Director, Ziegler
13-F. Using Technology to Address Trends in Aging Services
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

13-F. Using Technology to Address Trends in Aging Services

  • Appreciate the role that technology can play in addressing many disruptors impacting the aging services field, including changing consumer preferences and workforce pressures.
  • Explore technology platforms and devices that have been effective in advancing provider effectiveness, and driving data-based decision making.
  • Hear how one organization has allocated resources aimed at technology solutions and adopted a culture of innovation around technology.
46-E. CEO Panel: Insights from Fellow Leaders
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

46-E. CEO Panel: Insights from Fellow Leaders

  • Listen as aging services CEOs representing organizations of varying sizes, geographic locations, and service lines talk about how they are responding to the changes taking place in the field, how they are positioning their organizations for future success, and how they are addressing such issues as post-acute pressures, succession planning, partnerships, and affiliations.
  • Review the latest research about growth, competition, consolidation, workforce recruitment and retention, and the highly dynamic nursing home environment.
  • Take home strategies for innovation and growth that you can implement in your own organization.
Jason Miller
Senior Vice President/Operations Communities, Otterbein SeniorLife
37-A. When Bigger is Better: Life Plan Community Affiliations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

37-A. When Bigger is Better: Life Plan Community Affiliations

  • Discover how single-site life plan communities can thrive in a challenging market environment by affiliating with a larger organization and pinpoint the important factors to consider when evaluating an affiliation decision.
  • Explore what drove one single-site community to pursue an affiliation with a larger organization, what went well, and what would change if they were to do it again.
  • Walk through the process, timeline, and tools used to engage the boards and management of both organizations in evaluating the affiliation opportunity and discuss the tangible results of the affiliation to date.
Richard Miller
Regional Director of Operations, Covenant Living Communities and Services
173-T2. Member Site Visit: Mount Miguel Covenant Village
Tuesday, October 29, 2019
2:00 - 5:00 p.m.

173-T2. Member Site Visit: Mount Miguel Covenant Village

  • Observe the resort-like setting and lifestyle of a spiritually-focused life plan community situated at the edge of the Sweetwater Reservoir and the San Diego mountains.
  • Hear about the environmental and programming evolution and repositioning of this 54-year-old community.
  • Tour the new 34,000 sq. ft. Peterson Life Center which unites all of the community’s services and amenities in one common, dynamic and synergistic setting.
Ryan Miller
Assistant Executive Director, Skyline
142-G. By the Numbers: Using Data to Succeed in Alternative Payment Models
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

142-G. By the Numbers: Using Data to Succeed in Alternative Payment Models

  • Hear how a chain of nursing homes has implemented alternative payment models and how the results compare with a more traditional Medicare payment model.
  • Hear about the experiences and outcomes of care recipients in both traditional and alternative payment models, the qualities of successful providers, and how to achieve success in your market.
  • Equip yourself with the tools you need to succeed in preparation for PDPM, including how to lay the ground work, test and leverage data.
Razvan Miutescu
Counsel, Whiteford Taylor Preston, LLP
133-C. Protecting Privacy and Maintaining Data Security in a Connected Age
Monday, October 28, 2019
10:00 - 11:30 a.m.

133-C. Protecting Privacy and Maintaining Data Security in a Connected Age

  • Discover how interconnected computing devices embedded in everyday objects—often referred to as the “Internet of Things”—is pushing more data-processing power to consumer-facing devices.
  • Learn about the benefits, unique challenge and risks of the “Internet of Medical Things”, which is connecting tablets, wearables, and hand-held medical devices in care settings.
  • Obtain strategies and best practices to help you protect the privacy of data and address data-security risks, including errors, misuse, ransomware, data breaches, and other unauthorized uses of data.
Leslie Moldow
Principal, Perkins Eastman
54-H. Clean Slate: Making a Fresh Start on the Road to Innovation
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

54-H. Clean Slate: Making a Fresh Start on the Road to Innovation

  • Study recent research from a range of industries that will drive change in the aging services field and identify potential opportunities for innovation within your organization.
  • Consider how the market could expand if providers started with a clean slate when looking at potential opportunities for innovation, including the potential convergence of aging services and other industries.
  • Collect advice from CEOs who have started redirecting and reinventing their organizations and explore scenarios for future business plans that may capture new segments of the market.
Jennifer Molinsky
Senior Research Associate, Harvard Joint Center for Housing Studies Harvard University
131-B. Housing Policy Update
Monday, October 28, 2019
8:00 - 9:30 a.m.

131-B. Housing Policy Update

  • Explore the status of LeadingAge’s policy priorities, including the outlook for achieving HUD funding, attaining improvements and expansion of the LIHTC program, and making progress on developing a federal financing strategy for housing plus services.
  • Gain a deeper understanding of the latest data on older adults and their affordable housing needs.
  • Hear about LeadingAge's efforts to develop a national financing model for services within affordable senior housing communities.
Alan Moore
Principal/Senior Living Practice Leader, CJMW Architecture
21-B. New Amenities to Differentiate Your Campus and Engage the Broader Community
Monday, October 28, 2019
8:00 - 9:30 a.m.

21-B. New Amenities to Differentiate Your Campus and Engage the Broader Community

  • Hear how one life plan community implemented a phased expansion and renovation of its dining and activities spaces (including a new theater) to engage residents and differentiate the community in the market.
  • See how the completed project impacted resident satisfaction, marketing, and perceptions of the community, and hear lessons learned during the development process.
  • Get tips for navigating renovation projects in an existing community, including how to manage tension between the needs of current and future residents, and how to renovate an operating dining area.
Jim Moran
SVP of Human Resources, Sodexo Seniors
151-C. The Role of Mid-Level Managers in Improving Staff Retention
Monday, October 28, 2019
10:00 - 11:30 a.m.

151-C. The Role of Mid-Level Managers in Improving Staff Retention

  • Stay up-to-date on research exploring why employees quit their jobs, and discover how you can train mid-level leaders to retain staff in the face of competition from other communities and other careers.
  • Review case studies showing good and bad examples of mid-level staff engagement, discuss scenarios describing staff leaving or staying on the job because of management issues, and examine ways for handling each scenario.
  • Explore how to assess the strengths and weaknesses of middle managers in your organization and whether those managers are poised and empowered to enhance staff engagement.
Mary Moscato
President, HSL Health Care Services & HRC, Hebrew Rehabilitation Center
22-C. Revitalizing a Legacy Campus: Challenges and Opportunities
Monday, October 28, 2019
10:00 - 11:30 a.m.

22-C. Revitalizing a Legacy Campus: Challenges and Opportunities

  • Explore the process that led one aging services organization in Boston to revitalize several aging buildings and reconfigure a 311-bed institutional nursing home into 12 small houses of 22-24 residents.
  • Identify the challenges of bringing an aging building in line with today’s design and regulatory standards, and review the design studies and stakeholders that were used to determine the appropriate household size and workflow.
  • Understand how the organization’s leadership initiated high-level discussions about its vision and future, and learn how they plan to raise $55 million to fund the cost of the renovation project entirely through philanthropic efforts..
Marysue Moses
Dimensions Program Coordinator, Ebenezer Management Services
78-D. Creativity and Dementia: Using the Arts to Spark Memory and Joy
Monday, October 28, 2019
3:30 - 5:00 p.m.

78-D. Creativity and Dementia: Using the Arts to Spark Memory and Joy

  • View a documentary about a multidisciplinary arts project using Shakespeare, poetry, and music to foster creative engagement among people living with dementia in an assisted living community.
  • Participate in creative engagement exercises and learn about other tools designed to encourage creativity, build confidence, spark joy, and create a sense of community among participants in an arts program.
  • Identify ways that leaders in the field of aging services can foster creative engagement and help reduce the stigma of dementia.
Thomas Mugavero
Counsel, Whiteford Taylor Preston, LLP
133-C. Protecting Privacy and Maintaining Data Security in a Connected Age
Monday, October 28, 2019
10:00 - 11:30 a.m.

133-C. Protecting Privacy and Maintaining Data Security in a Connected Age

  • Discover how interconnected computing devices embedded in everyday objects—often referred to as the “Internet of Things”—is pushing more data-processing power to consumer-facing devices.
  • Learn about the benefits, unique challenge and risks of the “Internet of Medical Things”, which is connecting tablets, wearables, and hand-held medical devices in care settings.
  • Obtain strategies and best practices to help you protect the privacy of data and address data-security risks, including errors, misuse, ransomware, data breaches, and other unauthorized uses of data.
Betty Mullin-DiProsa
Retired President & CEO, St. Ann's Community
153-D. Learning from Women in Leadership
Monday, October 28, 2019
3:30 - 5:00 p.m.

153-D. Learning from Women in Leadership

  • Hear from some of our field’s most seasoned women leaders, and gain perspective from their stories and reflections, including what they might have done differently while navigating their careers.
  • Appreciate how a woman’s unique attributes can positively contribute to how she approaches her career path, and consider the ways in which building strong working relationships can transcend gender lines.
  • Explore how women leaders hope to mentor future leaders, male and female, to create a field that is free from traditional gender stereotypes.
Mary Munoz
Senior Managing Director, Ziegler
45-D. Is an Outdated Growth Philosophy Holding You Back?
Monday, October 28, 2019
3:30 - 5:00 p.m.

45-D. Is an Outdated Growth Philosophy Holding You Back?

  • Examine how an outdated growth philosophy can keep nonprofit organizations from achieving success in today's heavy-capital, fast-growth environment.
  • Gain insights into the process of developing a growth strategy, gaining alignment among constituents, and implementing a variety of initiatives to broaden market reach.
  • Hear about one organization that has doubled its size in a decade, learn the advantages and challenges that its growth and integration are presenting, and ponder broader trends relating to growth among the LeadingAge Ziegler 200.
Mary Murphy
President/Chief Nursing and Care Officer, Ohio's Hospice
65-E. End of Life: Learning From Hospice
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

65-E. End of Life: Learning From Hospice

  • Dispel common myths and taboos related to hospice, and understand the distinction between palliative and hospice care.
  • Explore how hospice care can uniquely meet the needs of individuals who are frail and chronically ill in a variety of settings, 24 hours a day, seven days a week.
  • Consider the different ways elder serving organizations can partner with hospice providers to support residents and clients with complex clinical needs, even beyond a six-month prognosis.
Matthew Murry
President, Panorama
94-C. Blending Culinary and Marketing for a Delicious Return on Investment
Monday, October 28, 2019
10:00 - 11:30 a.m.

94-C. Blending Culinary and Marketing for a Delicious Return on Investment

  • Find out how a fully baked relationship between marketing and culinary will differentiate your organization and build census while improving your bottom line.
  • Start the process of redefining your culinary program and understand how that process can help define your organization, save you money, and set you on the path to success in multiple areas.
  • Take away tangible information, rough budget figures, and timeframes for how your community could blend its culinary program with a solid social media strategy for a delicious return on investment.
Susan Murty
Administrator, St. Ann's Community
39-B. Integrating PACE and Adult Day with Other Aging Services Providers
Monday, October 28, 2019
8:00 - 9:30 a.m.

39-B. Integrating PACE and Adult Day with Other Aging Services Providers

  • Hear about innovative partnerships between PACE and adult day services providers and other entities.
  • Learn about promising practices that can be replicated across the aging services continuum to better integrate PACE, adult day, and other home and community-based services into your organization’s service mix.
  • Discuss proven strategies for approaching potential PACE and adult day partners in your area.
161-H. Workforce and Leadership Development: A Path to Employee Growth
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

161-H. Workforce and Leadership Development: A Path to Employee Growth

  • Hear about an 8-month program that provides employees with field-specific education, leadership skills, and practical knowledge that allows them to excel as they advance in their careers.
  • Gather information to help you create, implement, and sustain a workforce and leadership development program, including how to obtain the support of leaders and board members, develop a curriculum, and select high-performing and high-potential participants.
  • Review the program’s outcomes, including its successes and shortcomings and how graduates continue to grow and develop.
Doug Myers
President and CEO, Asbury Foundation
202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?

  • Compare your organization to definitive benchmarks of philanthropy in the aging services sector, and forecast your future potential for fundraising based on key data points.
  • Understand what realistic return on investment results are for an aging services fundraising program, what you can do to meet or surpass those results, and how much you should invest based on your future potential for success.
  • Learn strategies for advancing your philanthropy program by setting realistic goals, aligning your fundraising strategy with future aspirations, and communicating your philanthropy story within your organization and in the greater community.
Ric Myers
Director of Sales, Willow Valley Communities
34-H. The Goldilocks Approach to Housing: Not Too Big, Not Too Small
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

34-H. The Goldilocks Approach to Housing: Not Too Big, Not Too Small

  • Learn how to create appealing smaller housing units for older adults, and explore how well-conceived small housing units can make “not-so-big” living spaces comfortable, homelike, and age-friendly.
  • Consider design techniques that create the illusion of larger spaces while creating an affordable option for middle-market older adults, and hear examples of how smaller, 500-square-foot residences can be reorganized to allow for big living.
  • Equip yourself with innovative marketing and sales strategies to distinguish smaller homes as a viable option for prospective residents.
Roger Myers
President & CEO, Presbyterian Villages of Michigan
53-H. Nonprofit and For-Profit Partnerships: A Win-Win Strategy for Growth
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

53-H. Nonprofit and For-Profit Partnerships: A Win-Win Strategy for Growth

  • Review market influences that make nonprofit and for-profit partnerships an important and timely vehicle for strategic growth.
  • Explore drivers for the success of these partnerships and identify potential pitfalls that organizations should evaluate carefully before embarking on a nonprofit/for-profit partnership.
  • Hear from a large multisite organization about how its business relationship with a for-profit provider led to diverse business opportunities, and helped it advance its mission by serving more people, expanding existing care and service models, and implementing new models that would not otherwise have been possible.
107-A. Affordable Housing and PACE: A Winning Partnership
Sunday, October 27, 2019
3:30 - 5:00 p.m.

107-A. Affordable Housing and PACE: A Winning Partnership

  • Discover how a partnership between a PACE provider and a housing provider is helping 400 Michigan elders with low incomes gain access to affordable housing, supportive services, and long-term care.
  • Gain insight into how the partnership creates positive clinical outcomes for elders living in Green House homes and expects to achieve significant cost savings by preventing unnecessary hospitalizations, emergency room visits, and traditional nursing home stays.
  • Learn how to create partnerships that maximize public and private investments to support community-dwelling elders with low incomes and explore how this innovation responds to the workforce crisis in health care.
Daniel Natterman
Senior Vice President, Growth, Unidine Lifestyles
121-F. Redefining the Dining Experience
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

121-F. Redefining the Dining Experience

  • Examine the top emerging trends reshaping the senior living experience, including food and dining.
  • Discuss strategies for redefining the resident experience by optimizing the dining services offered to residents.
  • Explore strategies for leveraging opportunities to market your organization’s services to a new generation of seniors.
Tricia Neary
Vice President of Marketing & Development, The Village at Anthony Boulevard
93-C. Using Digital Technology to Help Consumers Engage with Your Brand
Monday, October 28, 2019
10:00 - 11:30 a.m.

93-C. Using Digital Technology to Help Consumers Engage with Your Brand

  • Pinpoint how digital technology and research tools combine to deliver, track and measure engagement for insights on creative message delivery to encourage prospects to take note and respond.
  • Obtain tips for evaluating digital tools, customizing dashboards and measuring multi-touch attribution to evaluate data and make more informed decisions about marketing strategies.
  • Consider the cause and effect of brand and creative strategies, and what works and what doesn’t work to attract more prospects and improve response.
Alyssa Neumann
Project Coordinator, National Center on Elder Abuse
92-C. Talking about Elder Abuse: Effective Communication Strategies
Monday, October 28, 2019
10:00 - 11:30 a.m.

92-C. Talking about Elder Abuse: Effective Communication Strategies

  • Learn about an effective strategy for educating the public about the need to strengthen supports for older people aging in community and to identify solutions to end elder abuse.
  • Take home communication tools to help you replicate an elder abuse communication strategy with public audiences.
  • Brainstorm first steps in applying this communication strategy within your own organization while avoiding the communication traps many advocates encounter when speaking publicly about elder abuse.
Laura Niland
VP Government Affairs, MJHS
106-A. Looking into the Crystal Ball: What Can We Expect With a Hospice Carve-In?
Sunday, October 27, 2019
3:30 - 5:00 p.m.

106-A. Looking into the Crystal Ball: What Can We Expect With a Hospice Carve-In?

  • Understand the structure of the Value-Based Insurance Design (VBID) Model that will create the hospice carve-in in 2021.
  • Recognize opportunities and challenges for hospice providers to contract and partner with Medicare Advantage plans.
  • Develop a workplan to help your hospice program identify opportunities to position itself for future payment developments.
Paul Nordeman
President & CEO, Meadowood
28-E. The Art of Creating a Culture of Hospitality
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

28-E. The Art of Creating a Culture of Hospitality

  • Get an overview of how senior living is being transformed into a way of life that embraces a mind-body-spirit approach to wellness, the warmth of neighbors, intergenerational interaction, and shared experiences.
  • Review case studies illustrating what it takes to provide a hospitable environment, and the positive impact that reimagined dining programs and wellness environments can have on quality of life for residents and team members.
  • Hear from providers who have adopted a hospitality-focused culture, gain program ideas, review initiatives that worked well, and get tips on pitfalls to avoid.
Julie Norko
Regional Director of AL Operations, Hartford HealthCare Senior Services
125-H. The Transparent Organization: Using Toyota’s Lean Model to Drive Excellence
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

125-H. The Transparent Organization: Using Toyota’s Lean Model to Drive Excellence

  • See how one organization created a more transparent organization and improved quality and organizational outcomes by embarking on a full-scale adoption of the Lean model of management pioneered by the Toyota Motor Company.
  • Ponder how your organization might use daily drivers, dashboards, and other metrics to empower staff as problem solvers, identify waste, and better mobilize resources to meet the wants and needs of the customer.
  • Observe how Lean tools can ensure better compliance with federal and state regulations and help you build improved relationships with partners.
Michelle Norris
Executive Vice President, National Church Residences
18-A. Designing a Mixed-Income Community
Sunday, October 27, 2019
3:30 - 5:00 p.m.

18-A. Designing a Mixed-Income Community

  • Walk through the decision-making process of an organization that designed, developed, and operates a mixed-income housing featuring affordable and market-rate housing.
  • Learn how to identify locales where mixed-income housing may succeed, determine the physical amenities and service programs to offer, and figure out how to avoid creating a divide between market-rate and rent-subsidized residents.
  • Observe how one organization accommodated resident expectations and reviewed problems with its initial service offerings, hear about what options worked and which ones failed, and find out what features may be included in future projects.
42-C. Housing and Health Care: Teaming Up to Achieve the Triple Aim
Monday, October 28, 2019
10:00 - 11:30 a.m.

42-C. Housing and Health Care: Teaming Up to Achieve the Triple Aim

  • Recognize how vulnerable older adults benefit when housing and health care are integrated into a single service delivery model designed to achieve improve quality, reduce cost, and increase resident satisfaction.
  • Discover how to find the right partner and identify the key success factors for building a successful partnership, developing aligned strategies that work, and managing an integrated program over time.
  • Find out how to create a meaningful dashboard for ongoing monitoring and improvement of desired outcomes for quality, cost, and resident satisfaction.
Katherine Nzive
Director, Assisted Housing Oversight Division, U.S. Department of Housing & Urban Development
115-D. HUD Management Update
Monday, October 28, 2019
3:30 - 5:00 p.m.

115-D. HUD Management Update

  • Hear about national developments related to changes in rent-setting policies, contract administration rebids, contract renewals, and service coordinator program reporting.
  • Discuss experiences related to HUD management reviews and REAC physical inspections, and discover the latest updates on HUD efforts to reform both.
  • Explore details of the RAD for PRAC program, and learn how to position your aging properties for future sustainability.
Catherine O'Brien
Director, Institute on Aging, Mather LifeWays
69-G. The Age Well Study: The Success Story of Life Plan Communities
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

69-G. The Age Well Study: The Success Story of Life Plan Communities

  • Walk through findings and recommendations that emerged from the first year of the Age Well Study, which examined how living in a life plan community affects residents’ health and wellness.
  • Find out how life plan community residents compared with community-dwelling older adults on measures of emotional, social, physical, intellectual, vocational, and spiritual wellness, and identify community characteristics associated with greater resident wellness.
  • Discuss implications of study findings for life plan communities, and create action steps for promoting wellness among residents in your community.
Lynn O'Connor
President and CEO, Ingleside, Inc.
202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?

  • Compare your organization to definitive benchmarks of philanthropy in the aging services sector, and forecast your future potential for fundraising based on key data points.
  • Understand what realistic return on investment results are for an aging services fundraising program, what you can do to meet or surpass those results, and how much you should invest based on your future potential for success.
  • Learn strategies for advancing your philanthropy program by setting realistic goals, aligning your fundraising strategy with future aspirations, and communicating your philanthropy story within your organization and in the greater community.
Kevin O'Neil
Chief Medical Officer, Affinity Living Group
143-H. Thriving in Value-Based Health Care: Models for Assisted Living
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

143-H. Thriving in Value-Based Health Care: Models for Assisted Living

  • Observe why assisted living communities with high-acuity populations are focusing on managing chronic conditions, mitigating risk, and preventing hospital readmission so they can become valued partners to hospital systems, accountable care organizations (ACO), and managed care companies.
  • Evaluate how value-based health care is affecting assisted living providers, and understand why hospitals, ACOs and managed care entities are interested in reducing health care costs for high-risk and “risking risk” geriatric populations.
  • Hear how assisted living providers can maximize their opportunity to help integrated health systems improve quality and reduce costs.
Casey O'Neill
Program Manager, Covia Communities
66-F. Increasing Connections One Call at a Time
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

66-F. Increasing Connections One Call at a Time

  • Appreciate the importance of social connections and engagement for optimizing health and wellbeing in old age, and become familiar with two platforms designed to create communities that elders can join by telephone from the comfort of home.
  • Investigate how the “Well Connected” platform links individuals to group activities like games, cultural events, celebrations, friendly conversation, and armchair travel, and how the “Social Call” platform matches volunteers with older adults for regularly scheduled friendly visits.
  • Find out how to use these interventions to offer social connection opportunities to residents and clients.
Jerrie O'Rourke
Director, Senior Care Management, National Church Residences
42-C. Housing and Health Care: Teaming Up to Achieve the Triple Aim
Monday, October 28, 2019
10:00 - 11:30 a.m.

42-C. Housing and Health Care: Teaming Up to Achieve the Triple Aim

  • Recognize how vulnerable older adults benefit when housing and health care are integrated into a single service delivery model designed to achieve improve quality, reduce cost, and increase resident satisfaction.
  • Discover how to find the right partner and identify the key success factors for building a successful partnership, developing aligned strategies that work, and managing an integrated program over time.
  • Find out how to create a meaningful dashboard for ongoing monitoring and improvement of desired outcomes for quality, cost, and resident satisfaction.
Ken Ogden
Executive Vice President, LECESSE Construction Services
23-C. Cost-Reducing Strategies to Combat Rising Development Costs
Monday, October 28, 2019
10:00 - 11:30 a.m.

23-C. Cost-Reducing Strategies to Combat Rising Development Costs

  • Investigate how rising costs are making it more difficult for providers to execute redevelopments and expansions of existing campuses and learn how to identify and addressing the impact of higher costs.
  • Outline factors driving cost increases, and learn strategies for reducing development costs, including simplified design, creative approaches to construction, and prototype planning.
  • Learn business-planning assumptions and cost-reducing strategies that are working for nonprofit providers in major-metro, middle markets and learn how to prioritize and select approaches that fit well with your current growth plans.
Kari Olson
Chief Innovation and Technology Officer, Front Porch
16-H. Framework for Innovation: Designing and Implementing Technology Solutions
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

16-H. Framework for Innovation: Designing and Implementing Technology Solutions

  • Discover how one nonprofit aging services provider developed a technology-enabled culture of innovation, and gain a framework for designing and implementing technology projects in your own organization.
  • Walk through high-level methodologies, procedures, and protocols for exploring specific technology solutions, including partner/vendor engagement, resource management, pilot planning and implementation, data collection, and successful deployment.
  • Increase your ability to understand the needs of your community by learning how to ask the right questions, explore workable solutions, and address limitations in available resources and experience.
Douglas Pace
Director - Mission Partnerships, Alzheimer's Association
76-C. From Policy to Practice: Transforming Quality Dementia Care
Monday, October 28, 2019
10:00 - 11:30 a.m.

76-C. From Policy to Practice: Transforming Quality Dementia Care

  • Increase your knowledge about the latest research initiatives and programs related to dementia care, including the Alzheimer’s Association’s Dementia Care Practice Recommendations.
  • Consider the growing need for home-based dementia care, the role of a properly trained workforce in delivering that care, and critical components of initial and ongoing staff training.
  • Collect best practices and evidence-based protocols for engaging family caregivers in dementia care and equipping them with person-centered techniques that positively impact clinical outcomes for people living with dementia.
Fran Palma
Sr, VP of Digital Strategies, Covenant Living Communities and Services
88-A. Is That Legal? Staying Compliant with Marketing Regulations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

88-A. Is That Legal? Staying Compliant with Marketing Regulations

  • Review the legal requirements that govern your marketing efforts and materials and what your organization must do to maintain compliance with government agency requirements and statutes like the Americans with Disabilities Act.
  • Hear about specific rulings and real-life examples of legal issues related to aging services marketing, and discuss the most efficient, realistic way to meet the many legal requirements that apply to your marketing efforts.
  • Receive a toolkit of resources that you can use to research and understand marketing-related legal requirements, rather than relying on hearsay and word-of-mouth.
96-D. Sales and Marketing: Managing Your Digital Referral Sources
Monday, October 28, 2019
3:30 - 5:00 p.m.

96-D. Sales and Marketing: Managing Your Digital Referral Sources

  • Prepare to own your digital world by learning how to master the art of targeted content marketing, reputation management, social aggregation, and personalization.
  • Collect best practices you can adopt as you implement your sales and marketing strategies and manage digital referral sources so you can decrease your paid referral fees by over 45%.
  • Calculate how you can capitalize on unconventional digital marketing tactics that will drive qualified leads to your organization and discover how to measure the success of these digital techniques through innovative technology.
Brian Pangle
President & CEO, Clark Retirement Community
38-B. An Eye to the Future: Board Support and Alignment
Monday, October 28, 2019
8:00 - 9:30 a.m.

38-B. An Eye to the Future: Board Support and Alignment

  • Recognize how failure to educate, inform, and create alignment with your board can dramatically slow down critical growth initiatives and quickly derail even the best laid plans.
  • Discuss successful approaches to garner board engagement and support as well as enable organizational leadership to quickly assess growth opportunities.
  • Discover a criteria-focused decision-making matrix designed to help aging services organizations create board alignment, mitigate risk and manage exposure.
Kelly Papa
Vice President of Strategy and Community Life, Duncaster, Inc.
203-P. Leadership Deep Dive—Honing Your Authentic Leadership
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

203-P. Leadership Deep Dive—Honing Your Authentic Leadership

  • Understand the importance of self-awareness and reflection in leadership practice, and appreciate how your unique personality, passions, and experiences as a leader influence your leadership style.
  • Explore opportunities to become a more self-aware leader, and learn how to know and act on your authentic self to enhance your ability to lead.
  • Appreciate the role of a support team that will help you remain true to your authentic self and help you integrate balance and meaning into your life and your work.
Davis Park
Executive Director, Front Porch Center for Innovation and Wellbeing, Front Porch
16-H. Framework for Innovation: Designing and Implementing Technology Solutions
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

16-H. Framework for Innovation: Designing and Implementing Technology Solutions

  • Discover how one nonprofit aging services provider developed a technology-enabled culture of innovation, and gain a framework for designing and implementing technology projects in your own organization.
  • Walk through high-level methodologies, procedures, and protocols for exploring specific technology solutions, including partner/vendor engagement, resource management, pilot planning and implementation, data collection, and successful deployment.
  • Increase your ability to understand the needs of your community by learning how to ask the right questions, explore workable solutions, and address limitations in available resources and experience.
Brian Parks
Senior Executive Director, St. Andrew’s Village
105-A. Everyday Heroes: Improving Quality Measures and Resident Satisfaction
Sunday, October 27, 2019
3:30 - 5:00 p.m.

105-A. Everyday Heroes: Improving Quality Measures and Resident Satisfaction

  • Listen to an overview of Everyday Heroes, an approach to engage, empower and motivate team members to positively impact quality and satisfaction outcomes among residents.
  • Delve into how Everyday Heroes was created, implemented, sustained, and replicated, and discover practical ways to adopt this program to resident safety, self-care, comfort, and satisfaction.
  • Get tips on how to collaborate with marketing staff to support Everyday Heroes from launch through implementation by developing creative themes, promotional materials, dynamic visuals, and consistent messaging.
Alan Parsons
Board Committee Member, Christian Care Communities
200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk

  • Recognize the unique challenges that governing boards face as they consider significant growth and diversification strategies.
  • Hear from several board chairs and CEOs about how their organizations have wrestled with the challenges of growth and diversification, the choices they have made, and the lessons learned.
  • Gain a deeper understanding of the different types of growth and diversification strategies available to large, small, single-site, and multisite organizations, and take home tools and resources to stimulate informed decision-making in your boardroom.
Todd Partin
Director of Engagement, Methodist Retirement Communities
8-D. Using Technology to Address Employee Feedback and Reduce Turnover
Monday, October 28, 2019
3:30 - 5:00 p.m.

8-D. Using Technology to Address Employee Feedback and Reduce Turnover

  • Examine a communications platform that one LeadingAge member developed, and over 700-member sites are using, to gather and act on employee feedback in a timely manner.
  • Identify information that you can gather from new and experienced employees, and pinpoint how you could use that data to resolve workforce problems before they cause employees to leave the job.
  • Listen to retention success stories from LeadingAge members who have used the platform to uncover and address individual and organization-wide workforce issues, and learn how this intervention led to increased employee engagement and satisfaction, and reduced turnover.
Katie Patzelt
Administrator, LCS
9-D. Voice-First Technology: Privacy and HIPAA Considerations
Monday, October 28, 2019
3:30 - 5:00 p.m.

9-D. Voice-First Technology: Privacy and HIPAA Considerations

  • Learn about the privacy and HIPAA considerations surrounding voice-first technology in various regulated and non-regulated aging services settings.
  • Explore best practices and guidance for developing policies and procedures for voice first technology, including whether the technology is brought by resident, family or staff or provided by the community.
  • Hear from providers who have implemented voice first technology and the lessons learned from their experiences.
Brad Paulis
Partner, Continuing Care Actuaries
10-E. Technology Innovations for Life Plan Communities and Life Plan at Home
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

10-E. Technology Innovations for Life Plan Communities and Life Plan at Home

  • Discuss how your organization can use emerging technologies to improve operational efficiency and quality of life.
  • Explore the latest innovations in smart home and connected wellness technologies, and explore different voice solutions that residents and members could use.
  • Study how an organization’s marketing, operations, and finances are impacted when it expands technology adoption within the homes of residents or members, and review the challenge of planning and implementing technology solutions.
Gary Pederson
EVP, Connected Health and Wellness, MatrixCare
6-C. CareCommunity: A Platform for Holistic Wellness Engagement
Monday, October 28, 2019
10:00 - 11:30 a.m.

6-C. CareCommunity: A Platform for Holistic Wellness Engagement

  • Hear about a pilot program, developed using MatrixCare's CareCommunity platform, which is designed to engage residents, family members, and staff in wellness activities.
  • See how the CareCommunity program incorporates wearable devices, gamification, wellness education, and a point system to encourage an active lifestyle and support chronic condition management.
  • Gain insight into the benefits of the program’s focus on healthy living and increased family engagement.
Sophie Penney
President, i5 Fundraising
35-A. Using Endowment Planning to Prepare for the Future
Sunday, October 27, 2019
3:30 - 5:00 p.m.

35-A. Using Endowment Planning to Prepare for the Future

  • Consider how entry-fee and fee-for-service life plan communities are intentionally building their endowments by rethinking traditional planned-giving opportunities.
  • Investigate different endowment models and take home field-tested materials and tips to help you successfully integrate endowment planning into your organization’s broader philanthropy efforts and use it to fulfill your long-term vision for the future.
  • Understand how to bring together the CFO and fund development staff to integrate endowment and investment policies and build a substantial, well-managed endowment program for the future.
Chris Perillo
Director of Training, Red-Carpet Learning Systems
156-E. On Board from Day One: Introducing New Employees to Your Organization
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

156-E. On Board from Day One: Introducing New Employees to Your Organization

  • Learn how to design your orientation and onboarding process that introduces new employees to your organization’s culture, core values, and service standards, and influences their performance, organizational commitment, and retention.
  • Hear case studies illustrating how organizations can provide effective orientation and onboarding programs that prepare new employees for success.
  • Take home actionable strategies for improving orientation programs, and creating a more structured onboarding process.
Joy Peterson
Lifestyle Consultant, Hunt Community
110-B. CCaH: Fostering Community-Based Wellness and Coordination
Monday, October 28, 2019
8:00 - 9:30 a.m.

110-B. CCaH: Fostering Community-Based Wellness and Coordination

  • Consider why life plan communities and other nonprofit providers of aging services are using Continuing Care at Home (CCaH) programs to extend their mission to serve the growing number of adults who prefer to remain in their homes as they age.
  • Grasp the lessons learned by multiple operators about starting and growing a CCaH program, understanding the ever-changing consumer market, and delivering proactive wellness and care coordination.
  • Learn how to plan strategically for growth, adapt to a changing marketplace, and address the operational challenges that come with success.
Gregory Poole-Dayan
COO, Wartburg
58-B. Substance Abuse among Elders: Identification and Treatment in Post-Acute Care
Monday, October 28, 2019
8:00 - 9:30 a.m.

58-B. Substance Abuse among Elders: Identification and Treatment in Post-Acute Care

  • Understand the components of the Geriatric Substance Abuse Recovery Program (GSARP) designed to identify and address alcohol- and substance-misuse issues among older adults in post-acute rehabilitation settings.
  • Learn about implementation feasibility and efficacy of the GSARP for change in alcohol- and substance-misuse.
  • Explore factors associated with program refusal and the effects of GSRAP on post-acute rehabilitation outcomes.
Rusty Porter
Vice President, PreCon Services, C. F. Evans & Company, Inc.
27-E. From Survival to Revival: Community Reformation and Transformation
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

27-E. From Survival to Revival: Community Reformation and Transformation

  • Hear about the transformation of one life plan community from a 1950’s care-based model to a lively, wellness-focused community that has seen a revival in the spirit of the residents, and a growing waiting list.
  • Consider the benefits of bringing together the experience of experts in marketing, finance, operations, design, and construction to develop a comprehensive repositioning plan.
  • Gain a deeper understanding of the marketing and financial strategies designed to meet the organization's long-term goals.
Scott Precourt
President & CEO, U.S. Housing Consultants & InspectCheck
119-E. REAC Compliance: Staying Up-to-Date on HUD’s Inspection Protocol
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

119-E. REAC Compliance: Staying Up-to-Date on HUD’s Inspection Protocol

  • Walk through the physical inspection protocol that HUD uses to inspect all Section 202 and Section 8 properties, and learn about rule changes that could present risks to a housing community’s funding.
  • Examine the intent of REAC inspections, including how inspectors are expected to perform their jobs.
  • Stay up-to-date on new inspections rules, including the addition of ratings for the quality of repairs, and new risks for properties that have a sub-optimal performance on inspections.
Melissa Pritchard
Senior Vice President, SFCS Architects
79-D. Defining Excellence in Memory Care: How to Set Your Program Apart
Monday, October 28, 2019
3:30 - 5:00 p.m.

79-D. Defining Excellence in Memory Care: How to Set Your Program Apart

  • Appreciate the role that a strong set of guiding principles can play in driving excellence in memory care and setting your memory program apart from others.
  • Compare the features and outcomes of a memory care program focused only on quality of care and one that also focuses on holistic quality of life.
  • Delve into the core concepts of person-centered care, see how these concepts can be fully implemented in a memory care setting, and take away key recommendations to help move your organization and program toward excellence.
Suzanne Pugh
President & CEO, Aldersgate
89-A. The Diversity Journey: Preparing Your Community to Become More Diverse
Sunday, October 27, 2019
3:30 - 5:00 p.m.

89-A. The Diversity Journey: Preparing Your Community to Become More Diverse

  • Examine the implications of national demographic research related to diversity in the aging population, explore how Caucasians, African Americans, Asians, and Hispanics perceive life plan communities, and compare their reasons for considering a move to a community.
  • Understand how national and local demographic trends impact your organization’s ability to attract minority households and learn practical strategies for building a more diverse resident base.
  • Learn from providers who have actively addressed the complex dynamics of welcoming a more diverse resident population into their communities.
Katelyn Quynn
Chief Development Officer and Vice President, Board Relations, Hebrew SeniorLife
22-C. Revitalizing a Legacy Campus: Challenges and Opportunities
Monday, October 28, 2019
10:00 - 11:30 a.m.

22-C. Revitalizing a Legacy Campus: Challenges and Opportunities

  • Explore the process that led one aging services organization in Boston to revitalize several aging buildings and reconfigure a 311-bed institutional nursing home into 12 small houses of 22-24 residents.
  • Identify the challenges of bringing an aging building in line with today’s design and regulatory standards, and review the design studies and stakeholders that were used to determine the appropriate household size and workflow.
  • Understand how the organization’s leadership initiated high-level discussions about its vision and future, and learn how they plan to raise $55 million to fund the cost of the renovation project entirely through philanthropic efforts..
Ray Rabidoux
Consultant, RabSmi Group, Inc
160-G. How to Support (and Retain) Your New CEO
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

160-G. How to Support (and Retain) Your New CEO

  • Grasp the importance of supporting new CEOs by creating effective professional development plans that can help organizations retain incoming CEOs and facilitate their growth.
  • Pinpoint the supports new CEOs need to be successful, and learn best practices in onboarding and assimilating new CEOs.
  • Walk through case studies of onboarding programs that were successfully implemented, and recognize the essential skills and expertise that new CEOs can gain when they are coached by recently retired CEOs who have “been there.”
Jude Rabig
President & Founder, Rabig Consulting
20-B. It Takes a Village: Balancing Partner Goals in Project Design and Implementation
Monday, October 28, 2019
8:00 - 9:30 a.m.

20-B. It Takes a Village: Balancing Partner Goals in Project Design and Implementation

  • Learn how a congregation of religious sisters and a nonprofit aging services provider transformed an educational campus and care center run by the sisters into an intergenerational village to meet the sisters’ residential care needs and the neighborhood's need for an active-adult retirement community.
  • Discuss the challenges and opportunities identified during a community charrette process exploring design concepts that could address each partner’s goals.
  • Understand how a community grant award helped produce an operational model that supported and influenced the design of small houses for memory care and communal living.
Chris Ragon
Vice President, Communications, Retirement Housing Foundation
172-T2. Member Site Visit: Congregational Tower
Tuesday, October 29, 2019
2:00 - 5:00 p.m.

172-T2. Member Site Visit: Congregational Tower

  • Hear how a church community partnered with a seasoned national housing provider to complete essential repairs and updates to its affordable senior housing community.
  • Learn how this community was able to leverage financial expertise to secure funds and oversee much-needed capital improvements.
  • Tour the newly modernized resident apartments and experience the expanded community and amenity spaces.
Shalini Ramesh
Director, Market Solutions, International WELL Building Institute
29-F. Optimizing Building Design and Operations to Promote Health and Well-being
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

29-F. Optimizing Building Design and Operations to Promote Health and Well-being

  • Learn how a skilled nursing provider in Pennsylvania achieved certification under the WELL Building Standard, which addresses how building design and operations can be optimized to promote health and well-being.
  • Hear from the administrator, architect, interior designer, and WELL coach involved in the certification process about the lessons learned, best practices, and early outcomes.
  • Review features of the WELL Building Standard that are most relevant to the lives of older adults, and explore operational challenges and benefits of implementing the standard in new and existing communities.
Shusmita Rashid
Sr. Implementation Specialist, Systems Innovation, Ctr for Aging+Brain Health, Baycrest
15-G. Technology Innovation: Tools and Lessons for Adoption and Dissemination
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

15-G. Technology Innovation: Tools and Lessons for Adoption and Dissemination

  • Hear how the Toronto-based Centre for Aging + Brain Health Innovation (CABHI) invests in and promotes the adoption and dissemination of technology innovations in partnership with care providers and industry partners.
  • Discover tools and best practices that can facilitate the implementation, adoption, and procurement of technology innovations, and review models for moving innovations into practice in both nursing homes and the homes of consumers.
  • Hear about how several organizations partnered with CABHI to develop technology innovations for quality improvement, virtual reality, and virtual service-delivery initiatives.
Jennifer Rautzhan
Vice President for Human Resources Services, Diakon Lutheran Social Ministries, Inc.
8-D. Using Technology to Address Employee Feedback and Reduce Turnover
Monday, October 28, 2019
3:30 - 5:00 p.m.

8-D. Using Technology to Address Employee Feedback and Reduce Turnover

  • Examine a communications platform that one LeadingAge member developed, and over 700-member sites are using, to gather and act on employee feedback in a timely manner.
  • Identify information that you can gather from new and experienced employees, and pinpoint how you could use that data to resolve workforce problems before they cause employees to leave the job.
  • Listen to retention success stories from LeadingAge members who have used the platform to uncover and address individual and organization-wide workforce issues, and learn how this intervention led to increased employee engagement and satisfaction, and reduced turnover.
Gene Rawls
Director of Information Technology, Lifespace Communities, Inc.
3-B. Helping IT Professionals Embrace Their Softer Side
Monday, October 28, 2019
8:00 - 9:30 a.m.

3-B. Helping IT Professionals Embrace Their Softer Side

  • Gain insight into why computer programmers, engineers, and analysts need to develop soft skills, including relationship management, collaboration, teamwork, flexibility, and leadership.
  • Examine how an IT professional's Emotional Quotient influences his or her success and learn what core behavioral skills can make or break an IT professional's career.
  • Get tips for hiring IT professionals with a balance of technical and soft skills, and explore professional development opportunities for enhancing these skills in technical professionals.
Cindy Ray
Executive Director, PAHSA
36-A. The Stewardship of Culture in Faith-Based Organizations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

36-A. The Stewardship of Culture in Faith-Based Organizations

  • Recognize the importance of an organization's culture as the key driver for nurturing an intentional, faith-based ministry.
  • Explore the inherent tensions between honoring your organization's faith heritage and serving in an increasingly secular working environment and marketplace.
  • Consider how the mission, vision and values of your organization's faith foundation can help it set a deliberate path for sustainability.
Catherine Reade
CEO, Resistance Dynamics, Inc.
67-F. Get a Move On: Strengthening Joints to Reduce Falls
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

67-F. Get a Move On: Strengthening Joints to Reduce Falls

  • Appreciate why inactivity is a major risk factor for the current epidemic of chronic disease, disability, and falls among older adults; identify the root causes of falls; and understand the role that joint function plays in strength, balance, and mobility.
  • Discover how mobility training works to improve outcomes and increase independence, and take home resources and tools for using simple exercises to help older adults live healthier, longer lives.
  • Discuss progressive mobility-training principles and simple exercises that address strength and balance deficits and reduce fall risk.
Michael Readinger
President and CEO, Council for Health and Human Service Ministries
36-A. The Stewardship of Culture in Faith-Based Organizations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

36-A. The Stewardship of Culture in Faith-Based Organizations

  • Recognize the importance of an organization's culture as the key driver for nurturing an intentional, faith-based ministry.
  • Explore the inherent tensions between honoring your organization's faith heritage and serving in an increasingly secular working environment and marketplace.
  • Consider how the mission, vision and values of your organization's faith foundation can help it set a deliberate path for sustainability.
Mark Renkens
Senior Reputation Management Specialist, Catalyst
104-H. Your Reputation Precedes You: Harnessing the Power of Online Reviews
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

104-H. Your Reputation Precedes You: Harnessing the Power of Online Reviews

  • Appreciate that many prospective residents will not make it to your website, much less your campus, before making a decision about your community.
  • See how consumer online reviews and ratings of your organization can serve as gatekeepers to online leads, recognize the crucial relationship between online consumer searches and your reputation, and understand how a good online reputation can translate into sales.
  • Acquire the skills you need to develop a reputation management strategy that includes close attention to Google rankings, review sites, and directory listings for aging services.
Lori Reynolds
Assistant Clinical Professor, Northern Arizona University
57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors
Monday, October 28, 2019
8:00 - 9:30 a.m.

57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors

  • Study research showing how the outdoor environment offers therapeutic benefits that enhance well-being for residents, staff, and families.
  • Learn how you can take steps to develop outdoor spaces that incorporate the social, emotional, spiritual, environmental, occupational, intellectual, and physical dimensions of wellness.
  • Consider ways to harness the outdoors by focusing on the story and experience of your organization, the therapeutic value of nature, innovative and evidence-based design, horticulture therapy, and urban farming.
Mary Rhodes
Executive Director, Hunt Community
110-B. CCaH: Fostering Community-Based Wellness and Coordination
Monday, October 28, 2019
8:00 - 9:30 a.m.

110-B. CCaH: Fostering Community-Based Wellness and Coordination

  • Consider why life plan communities and other nonprofit providers of aging services are using Continuing Care at Home (CCaH) programs to extend their mission to serve the growing number of adults who prefer to remain in their homes as they age.
  • Grasp the lessons learned by multiple operators about starting and growing a CCaH program, understanding the ever-changing consumer market, and delivering proactive wellness and care coordination.
  • Learn how to plan strategically for growth, adapt to a changing marketplace, and address the operational challenges that come with success.
Pamela Richmond
Chief Strategy Officer, Otterbein SeniorLife
37-A. When Bigger is Better: Life Plan Community Affiliations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

37-A. When Bigger is Better: Life Plan Community Affiliations

  • Discover how single-site life plan communities can thrive in a challenging market environment by affiliating with a larger organization and pinpoint the important factors to consider when evaluating an affiliation decision.
  • Explore what drove one single-site community to pursue an affiliation with a larger organization, what went well, and what would change if they were to do it again.
  • Walk through the process, timeline, and tools used to engage the boards and management of both organizations in evaluating the affiliation opportunity and discuss the tangible results of the affiliation to date.
Cedric Richner III, CFRE
Co-Founder and President, Richner & Richner, LLC
48-E. Giving Your Best: Choosing Giving Options that Resonate with Donors
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

48-E. Giving Your Best: Choosing Giving Options that Resonate with Donors

  • Discuss how philanthropy can help your organization ensure mission stability and sustainability in the face of decreasing reimbursement rates and uncertain government funding.
  • Explore the giving vehicles best suited to fundraising in aging services and receive tools to help you determine which charitable vehicles are best suited to advance your organization’s mission while meeting individual donor needs.
  • Walk through one LeadingAge member’s fund-development strategy, learn how it was operationalized, measure its successes, and evaluate the challenges encountered during its implementation.
202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?

  • Compare your organization to definitive benchmarks of philanthropy in the aging services sector, and forecast your future potential for fundraising based on key data points.
  • Understand what realistic return on investment results are for an aging services fundraising program, what you can do to meet or surpass those results, and how much you should invest based on your future potential for success.
  • Learn strategies for advancing your philanthropy program by setting realistic goals, aligning your fundraising strategy with future aspirations, and communicating your philanthropy story within your organization and in the greater community.
Emily Roberts
Assistant Professor, Oklahoma State University
26-E. Going to the Mall: Repurposing Existing Structures for Dementia Care
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

26-E. Going to the Mall: Repurposing Existing Structures for Dementia Care

  • Consider how aging services providers could respond to the unprecedented demand for memory care housing and services by repurposing existing structures, particularly in vacant urban malls.
  • Listen as a practitioner and researcher share strategies for transforming distressed urban malls into mixed-use Dementia-Friendly City Centers, and explore how to use evidence-based data on memory care and multidisciplinary methods to plan mall projects.
  • Evaluate the effectiveness and health impact of the Dementia Friendly City Center concept as it relates to urban renewal, sustainable practices, and dementia care systems.
Keith Robertson
Managing Director, Ziegler
43-C. Rental vs. Entrance Fee: Responding to Consumer Preferences
Monday, October 28, 2019
10:00 - 11:30 a.m.

43-C. Rental vs. Entrance Fee: Responding to Consumer Preferences

  • Discover how a life plan community can successfully add a rental option to attract the large number of baby boomers who cannot afford to pay an entrance fee.
  • Consider findings from consumer research on rental options in several market areas and explore obstacles you may encounter when launching a new rental product.
  • Gain insight into how the development, financing, and operation of rental projects differs from entrance-fee projects, and learn how to access junior capital, work with a lender, and maintain investor confidence throughout the process.
Joanne Robinson
SVP and Chief Integration Officer, Homestead Management Group
53-H. Nonprofit and For-Profit Partnerships: A Win-Win Strategy for Growth
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

53-H. Nonprofit and For-Profit Partnerships: A Win-Win Strategy for Growth

  • Review market influences that make nonprofit and for-profit partnerships an important and timely vehicle for strategic growth.
  • Explore drivers for the success of these partnerships and identify potential pitfalls that organizations should evaluate carefully before embarking on a nonprofit/for-profit partnership.
  • Hear from a large multisite organization about how its business relationship with a for-profit provider led to diverse business opportunities, and helped it advance its mission by serving more people, expanding existing care and service models, and implementing new models that would not otherwise have been possible.
Kyle Robinson
Partner, Wellzesta
63-D. Leveraging Wellness Data to Differentiate Your Community
Monday, October 28, 2019
3:30 - 5:00 p.m.

63-D. Leveraging Wellness Data to Differentiate Your Community

  • View social and vocational well-being as a key differentiator for older adults searching for a new place to live, and recognize how senior living communities can use wellness-centered messaging, backed by quantitative and qualitative data, to compete in today’s market.
  • Discover how you can quantify residents’ social, emotional, and vocational wellness through a unique wellness quotient.
  • Gain insight into how the lives of residents can change when they discover their unique wellness quotient, and learn how to deliver messages about resident connectedness and interactions that resonate with today’s consumer.
Matthew Rodda
Principal, Steele Group Architects, PLLC
33-H. Creating a More Diverse Dining Experience Without Adding Square Feet
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

33-H. Creating a More Diverse Dining Experience Without Adding Square Feet

  • Learn how a retirement community renovated its main dining room and created multiple dining experiences for residents without increasing the building’s square footage.
  • Evaluate how a variety of dining experiences can be created in the same dining room, and discover the benefits of serving multiple dining venues from the same kitchen.
  • Discuss lessons about how planning and increased communication can facilitate a dramatic change in an existing dining room, how to implement a kitchen shutdown in an active community, and how to roll out new amenities in phases.
Robert Rode
Attorney, Voigt, Rode & Boxeth, LLC
130-B. Gay and Gray: The Ethics of Serving LGBT Older Adults
Monday, October 28, 2019
8:00 - 9:30 a.m.

130-B. Gay and Gray: The Ethics of Serving LGBT Older Adults

  • Recognize the significant risks facing LGBT elders and the reasons they are reluctant to seek formal social services.
  • Gain insight into ethical dilemmas aging services providers encounter as they make decisions about serving LGBT individuals.
  • Identify opportunities for making your organization more welcoming to LGBT older adults, and learn how to be more intentional about enhancing services and person-centered living for LGBT elders.
Elias Rodriguez
Community Life Director, Rowntree Gardens
154-D. How to Engage and Inspire a Multicultural Workforce
Monday, October 28, 2019
3:30 - 5:00 p.m.

154-D. How to Engage and Inspire a Multicultural Workforce

  • Recognize the benefits and challenges associated with employing a multicultural workforce, and learn how multicultural training can influence ongoing staff engagement and resident care.
  • Prepare yourself to create a learning path that helps employees understand and respect other cultures, and ensures that every team member feels valued and treated with dignity and respect.
  • Dive into a cultural training program that relies on a diverse pool of employees who speak Spanish, Tagalog, Punjabi, Vietnamese, Japanese, Chinese, Amharic, Arabic, and English.
Mark Ross
Partner and National Healthcare Practice Leader, Baker Tilly
41-C. Pathways to Success: Charting Your Course to a Sustainable Future
Monday, October 28, 2019
10:00 - 11:30 a.m.

41-C. Pathways to Success: Charting Your Course to a Sustainable Future

  • Identify how your organization can advance its mission through its strategic plan and create a sustainable future by optimizing performance, establishing financial sustainability, and successfully marketing your services.
  • Delve into strategies that single-site and multisite providers can use to improve operational performance and enhance financial position through a well-balanced capital structure and financing options for new programs and services.
  • Take away new strategies to help your organization promote growth, reposition itself, realize savings through operational improvements, improve its financing position, implement creative financing, and implement sophisticated branding tactics.
Camille Roussel
President & CEO, Petalo.ai
49-F. Intrapreneurship: A Practical Guide to Accelerating Innovation
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

49-F. Intrapreneurship: A Practical Guide to Accelerating Innovation

  • Appreciate how innovation and a tolerance for failure can help organizations succeed in the face of rapidly changing demographics, regulations, and customer demands.
  • Find out how one organization is working to establish a research and development fund that nurtures innovative ideas while minimizing risk to established parts of the organization.
  • Get tips for identifying innovative ideas worth pursuing by conducting discovery sessions and product interviews, building imperfect products that can be tested in real-world settings, and protecting promising innovation without hiding it.
Susan Rucker
,
200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk

  • Recognize the unique challenges that governing boards face as they consider significant growth and diversification strategies.
  • Hear from several board chairs and CEOs about how their organizations have wrestled with the challenges of growth and diversification, the choices they have made, and the lessons learned.
  • Gain a deeper understanding of the different types of growth and diversification strategies available to large, small, single-site, and multisite organizations, and take home tools and resources to stimulate informed decision-making in your boardroom.
Matthew Rule
SVP Housing Development, National Church Residences
18-A. Designing a Mixed-Income Community
Sunday, October 27, 2019
3:30 - 5:00 p.m.

18-A. Designing a Mixed-Income Community

  • Walk through the decision-making process of an organization that designed, developed, and operates a mixed-income housing featuring affordable and market-rate housing.
  • Learn how to identify locales where mixed-income housing may succeed, determine the physical amenities and service programs to offer, and figure out how to avoid creating a divide between market-rate and rent-subsidized residents.
  • Observe how one organization accommodated resident expectations and reviewed problems with its initial service offerings, hear about what options worked and which ones failed, and find out what features may be included in future projects.
Cory Rutledge
Managing Principal-Senior Living, CLA (CliftonLarsonAllen)
114-D. Linking Five-Star Ratings to Financial Outcomes
Monday, October 28, 2019
3:30 - 5:00 p.m.

114-D. Linking Five-Star Ratings to Financial Outcomes

  • Recognize the correlation between a skilled nursing provider’s financial outcomes performance and its rating on the CMS Five-Star Rating System.
  • Compare data to discover which Five-Star pathways create the best financial outcomes for providers and review the operational steps providers can take to improve their Five-Star rating while creating a financially sustainable business model.
  • Catalog the characteristics of nursing homes that have been able to maintain a high Five-Star rating while also experiencing financial success.
Mary Alice Ryan
President/CEO, St. Andrew's Resources for Seniors (STARS)
153-D. Learning from Women in Leadership
Monday, October 28, 2019
3:30 - 5:00 p.m.

153-D. Learning from Women in Leadership

  • Hear from some of our field’s most seasoned women leaders, and gain perspective from their stories and reflections, including what they might have done differently while navigating their careers.
  • Appreciate how a woman’s unique attributes can positively contribute to how she approaches her career path, and consider the ways in which building strong working relationships can transcend gender lines.
  • Explore how women leaders hope to mentor future leaders, male and female, to create a field that is free from traditional gender stereotypes.
Susan Ryan
Senior Director, The Green House Project
83-F. Virtual Reality: A Training Tool for Dementia Care Partners
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

83-F. Virtual Reality: A Training Tool for Dementia Care Partners

  • Observe how virtual reality (VR) headsets can help care partners immerse themselves in the lived experience of elders who have dementia.
  • Consider how VR can be used as a training tool to help staff members create and sustain meaningful connections with individuals living with dementia.
  • Review case studies showing how virtual reality is being used in aging services settings to produce positive results for both staff and elders.
107-A. Affordable Housing and PACE: A Winning Partnership
Sunday, October 27, 2019
3:30 - 5:00 p.m.

107-A. Affordable Housing and PACE: A Winning Partnership

  • Discover how a partnership between a PACE provider and a housing provider is helping 400 Michigan elders with low incomes gain access to affordable housing, supportive services, and long-term care.
  • Gain insight into how the partnership creates positive clinical outcomes for elders living in Green House homes and expects to achieve significant cost savings by preventing unnecessary hospitalizations, emergency room visits, and traditional nursing home stays.
  • Learn how to create partnerships that maximize public and private investments to support community-dwelling elders with low incomes and explore how this innovation responds to the workforce crisis in health care.
Philippe Saad
Associate Principal, DiMella Shaffer
22-C. Revitalizing a Legacy Campus: Challenges and Opportunities
Monday, October 28, 2019
10:00 - 11:30 a.m.

22-C. Revitalizing a Legacy Campus: Challenges and Opportunities

  • Explore the process that led one aging services organization in Boston to revitalize several aging buildings and reconfigure a 311-bed institutional nursing home into 12 small houses of 22-24 residents.
  • Identify the challenges of bringing an aging building in line with today’s design and regulatory standards, and review the design studies and stakeholders that were used to determine the appropriate household size and workflow.
  • Understand how the organization’s leadership initiated high-level discussions about its vision and future, and learn how they plan to raise $55 million to fund the cost of the renovation project entirely through philanthropic efforts..
Garrett Saake
Director of Resident Relations and Sales, The Well-Spring Group
21-B. New Amenities to Differentiate Your Campus and Engage the Broader Community
Monday, October 28, 2019
8:00 - 9:30 a.m.

21-B. New Amenities to Differentiate Your Campus and Engage the Broader Community

  • Hear how one life plan community implemented a phased expansion and renovation of its dining and activities spaces (including a new theater) to engage residents and differentiate the community in the market.
  • See how the completed project impacted resident satisfaction, marketing, and perceptions of the community, and hear lessons learned during the development process.
  • Get tips for navigating renovation projects in an existing community, including how to manage tension between the needs of current and future residents, and how to renovate an operating dining area.
Josh Safdie
Principal, KMA | Architecture + Accessibility
30-F. Using Design Guidelines to Build a Better Housing Community
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

30-F. Using Design Guidelines to Build a Better Housing Community

  • Discuss why design guidelines are a useful tool for community development and affordable housing organizations, and learn how these guidelines help to standardize specification decisions, preserve institutional memory, and ensure better design for residents.
  • Learn about available charrettes tools and design guidelines that can help shape a project early on in the development process to be responsive to resident health and to increase the ability for residents to age in their housing community.
  • Study design guidelines and decisions used to develop one housing project, and participate in discussions about best practices for designing affordable and mixed-income housing.
Allison Salopeck
President and CEO, Jennings
20-B. It Takes a Village: Balancing Partner Goals in Project Design and Implementation
Monday, October 28, 2019
8:00 - 9:30 a.m.

20-B. It Takes a Village: Balancing Partner Goals in Project Design and Implementation

  • Learn how a congregation of religious sisters and a nonprofit aging services provider transformed an educational campus and care center run by the sisters into an intergenerational village to meet the sisters’ residential care needs and the neighborhood's need for an active-adult retirement community.
  • Discuss the challenges and opportunities identified during a community charrette process exploring design concepts that could address each partner’s goals.
  • Understand how a community grant award helped produce an operational model that supported and influenced the design of small houses for memory care and communal living.
Christine Sampson
RN, Director of Wellness, Cedar Mountain Commons
125-H. The Transparent Organization: Using Toyota’s Lean Model to Drive Excellence
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

125-H. The Transparent Organization: Using Toyota’s Lean Model to Drive Excellence

  • See how one organization created a more transparent organization and improved quality and organizational outcomes by embarking on a full-scale adoption of the Lean model of management pioneered by the Toyota Motor Company.
  • Ponder how your organization might use daily drivers, dashboards, and other metrics to empower staff as problem solvers, identify waste, and better mobilize resources to meet the wants and needs of the customer.
  • Observe how Lean tools can ensure better compliance with federal and state regulations and help you build improved relationships with partners.
Gabriela Sanchez
Attorney, Lane Powell PC
144-H. Preparing for Marijuana Use in Aging Services
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

144-H. Preparing for Marijuana Use in Aging Services

  • Explore the likelihood that marijuana and hemp use will become common in aging services settings and learn how to prepare for more permissive laws allowing such use by residents.
  • Discuss the curative properties attributed to marijuana/hemp, proper dosing, and delivery modes.
  • Get tips for designing and implementing a sensible policy that allows marijuana and hemp use while balancing residents' rights with providers' risk management concerns.
Rachel Sandage
Group Fitness Instructor, Willamette View, Inc.
60-C. Creating Inclusive Wellness Programs for Residents and Staff
Monday, October 28, 2019
10:00 - 11:30 a.m.

60-C. Creating Inclusive Wellness Programs for Residents and Staff

  • Hear how the wellness department at one senior living organization embraced the belief that residents and staff could be “well together” by actively sharing their passions, interests, and talents.
  • Understand how increased interactions between staff and residents can lead to improved relationships, satisfaction, and organizational health, and understand the risks and challenges associated with implementing this inclusive approach.
  • Learn how a team of employees studied the benefits and risks of an inclusive approach to wellness and helped create an organizational culture focused on promoting diversity and inclusion.
Alisha Sanders
Director, Housing & Services Policy Research, LeadingAge
124-G. Lessons from New Housing Plus Services Studies
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

124-G. Lessons from New Housing Plus Services Studies

  • Hear the findings from two new affordable housing plus services evaluations, including the impact on resident Medicare and Medicaid service use and expenditures.
  • Review implementation lessons from a housing plus services pilot around resident engagement, program management, information exchange, and partnership interaction.
  • Highlight new areas of study, including collaboration with emergency medical services and impact on residents receiving long-term services and supports.
Paula Sanders
Principal, Post & Schell, P.C.
132-C. Oversight Without Overstepping: New RoPs Obligations for Governing Bodies
Monday, October 28, 2019
10:00 - 11:30 a.m.

132-C. Oversight Without Overstepping: New RoPs Obligations for Governing Bodies

  • Understand how the board and CEO of long-term care organizations can work together to manage compliance and quality issues while mitigating legal exposure for board members and the organization.
  • Define an appropriate level of board awareness, and identify the board’s obligations in the areas of policy and process development, monitoring, and fact-finding.
  • Learn how to demonstrate that a governing body has met its obligations without overstepping its bounds.
Danny Sanford
President and CEO, Still Hopes Episcopal Retirement Community
27-E. From Survival to Revival: Community Reformation and Transformation
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

27-E. From Survival to Revival: Community Reformation and Transformation

  • Hear about the transformation of one life plan community from a 1950’s care-based model to a lively, wellness-focused community that has seen a revival in the spirit of the residents, and a growing waiting list.
  • Consider the benefits of bringing together the experience of experts in marketing, finance, operations, design, and construction to develop a comprehensive repositioning plan.
  • Gain a deeper understanding of the marketing and financial strategies designed to meet the organization's long-term goals.
Darcy Sawatzki
Senior Vice President, Evoke KYNE
98-E. Getting Attention in a Changing Media Landscape: Is the Press Release Dead?
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

98-E. Getting Attention in a Changing Media Landscape: Is the Press Release Dead?

  • Understand how the media landscape is evolving and shifting to a growing preference for and reliance on digital and social media as a primary information tool.
  • Explore ways communications professionals can rethink current approaches to promote their organization’s agenda, and learn to how identify and select nontraditional media channels to reach your target audience.
  • Hear from communication professionals who have broadened their influencer network beyond journalists to share, promote, and amplify their message for greater recognition.
Bryan Schachter
Director of Strategic Investments, Watermark Retirement Communities
100-F. A View from the Other Side: Learning from For-Profit Providers
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

100-F. A View from the Other Side: Learning from For-Profit Providers

  • Analyze how for-profit providers are changing their product offerings, and how their approach differs from the nonprofit approach of LeadingAge members.
  • Investigate trends in the design, marketing, and operations that differentiate themselves in the marketplace, including mixed-use, active adult, market-rate rental, intergenerational living, for-profit care environments, and projects that offer a continuum of care for a lower initial cost of entry.
  • Study the consumer makeup of the for-profit sector so you can make strategic decisions for your community.
Amy Schectman
CEO/President, 2Life Communities
30-F. Using Design Guidelines to Build a Better Housing Community
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

30-F. Using Design Guidelines to Build a Better Housing Community

  • Discuss why design guidelines are a useful tool for community development and affordable housing organizations, and learn how these guidelines help to standardize specification decisions, preserve institutional memory, and ensure better design for residents.
  • Learn about available charrettes tools and design guidelines that can help shape a project early on in the development process to be responsive to resident health and to increase the ability for residents to age in their housing community.
  • Study design guidelines and decisions used to develop one housing project, and participate in discussions about best practices for designing affordable and mixed-income housing.
Marcella Schick
President & Owner, MMS Advancement Associates, LLC
51-G. Inspiring Generosity: Creating a Philanthropic Culture for Your Organization
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

51-G. Inspiring Generosity: Creating a Philanthropic Culture for Your Organization

  • Gain insight into how you can nurture a culture within your organization that inspires generosity among board members, key leaders, team members, beneficiaries, volunteers, donors, and community partners.
  • Set the stage for philanthropy by taking a fresh look at your organization’s mission, vision, and values, and learn strategies for engaging board members, employees, residents, vendors, and community partners in mission advancement.
  • Explore how a donor-centered approach to philanthropy provides the best long-term results, how to assess your organization’s performance in implementing a culture of philanthropy, and where you stand relative to your peers.
Brian Schiff
Managing Director, Brian Schiff & Associates LLC
19-A. Evolving Housing Options for the Younger Consumer
Sunday, October 27, 2019
3:30 - 5:00 p.m.

19-A. Evolving Housing Options for the Younger Consumer

  • Learn how to attract consumers by offering a range of innovative lifestyle choices, such as sustainable agri-hoods, pocket neighborhoods, hillside homes, downtown models, and hybrid homes.
  • Take home strategies for incorporating new ideas into your existing operations, programs, buildings, campus, and marketing infrastructure; and learn how to design housing products for younger consumers with high and moderate incomes.
  • Review financial strategies for different independent living models.
Julie Schoen
Deputy Director, National Center on Elder Abuse
92-C. Talking about Elder Abuse: Effective Communication Strategies
Monday, October 28, 2019
10:00 - 11:30 a.m.

92-C. Talking about Elder Abuse: Effective Communication Strategies

  • Learn about an effective strategy for educating the public about the need to strengthen supports for older people aging in community and to identify solutions to end elder abuse.
  • Take home communication tools to help you replicate an elder abuse communication strategy with public audiences.
  • Brainstorm first steps in applying this communication strategy within your own organization while avoiding the communication traps many advocates encounter when speaking publicly about elder abuse.
Sherri Schreier
Resident, Cypress Cove At Healthpark Florida
57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors
Monday, October 28, 2019
8:00 - 9:30 a.m.

57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors

  • Study research showing how the outdoor environment offers therapeutic benefits that enhance well-being for residents, staff, and families.
  • Learn how you can take steps to develop outdoor spaces that incorporate the social, emotional, spiritual, environmental, occupational, intellectual, and physical dimensions of wellness.
  • Consider ways to harness the outdoors by focusing on the story and experience of your organization, the therapeutic value of nature, innovative and evidence-based design, horticulture therapy, and urban farming.
Cody Scott
Project Manager, The Christman Company
21-B. New Amenities to Differentiate Your Campus and Engage the Broader Community
Monday, October 28, 2019
8:00 - 9:30 a.m.

21-B. New Amenities to Differentiate Your Campus and Engage the Broader Community

  • Hear how one life plan community implemented a phased expansion and renovation of its dining and activities spaces (including a new theater) to engage residents and differentiate the community in the market.
  • See how the completed project impacted resident satisfaction, marketing, and perceptions of the community, and hear lessons learned during the development process.
  • Get tips for navigating renovation projects in an existing community, including how to manage tension between the needs of current and future residents, and how to renovate an operating dining area.
Gregg Scott
Partner, RLPS Architects
34-H. The Goldilocks Approach to Housing: Not Too Big, Not Too Small
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

34-H. The Goldilocks Approach to Housing: Not Too Big, Not Too Small

  • Learn how to create appealing smaller housing units for older adults, and explore how well-conceived small housing units can make “not-so-big” living spaces comfortable, homelike, and age-friendly.
  • Consider design techniques that create the illusion of larger spaces while creating an affordable option for middle-market older adults, and hear examples of how smaller, 500-square-foot residences can be reorganized to allow for big living.
  • Equip yourself with innovative marketing and sales strategies to distinguish smaller homes as a viable option for prospective residents.
Ginny Seabrook
Resident & Board Member, Willamette View, Inc.
60-C. Creating Inclusive Wellness Programs for Residents and Staff
Monday, October 28, 2019
10:00 - 11:30 a.m.

60-C. Creating Inclusive Wellness Programs for Residents and Staff

  • Hear how the wellness department at one senior living organization embraced the belief that residents and staff could be “well together” by actively sharing their passions, interests, and talents.
  • Understand how increased interactions between staff and residents can lead to improved relationships, satisfaction, and organizational health, and understand the risks and challenges associated with implementing this inclusive approach.
  • Learn how a team of employees studied the benefits and risks of an inclusive approach to wellness and helped create an organizational culture focused on promoting diversity and inclusion.
Hoppy Sell
President and Partner, Spectrum Consultants, Inc.
27-E. From Survival to Revival: Community Reformation and Transformation
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

27-E. From Survival to Revival: Community Reformation and Transformation

  • Hear about the transformation of one life plan community from a 1950’s care-based model to a lively, wellness-focused community that has seen a revival in the spirit of the residents, and a growing waiting list.
  • Consider the benefits of bringing together the experience of experts in marketing, finance, operations, design, and construction to develop a comprehensive repositioning plan.
  • Gain a deeper understanding of the marketing and financial strategies designed to meet the organization's long-term goals.
Cindy Senk
Certified Personal Trainer; RYT-200,
149-C. Cultivating Leadership Wisdom Through Yoga Practice
Monday, October 28, 2019
10:00 - 11:30 a.m.

149-C. Cultivating Leadership Wisdom Through Yoga Practice

  • View leadership and yoga as parallel practices, and gain insight into your leadership style by participating in gentle and welcoming yoga movement, meditation, journaling, and sharing.
  • Discover how yoga can help leaders cultivate their values and standards with intention and awareness while offering those leaders another lens through which to view their organizations and our field.
  • Experience how the Third Chakra, which is the source of your personal power, and the Fifth Chakra, which is the center of communication and listening, can help you improve your self-awareness and confidence as a leader.
Jeremy Sessoms
Superintendent, Frank L. Blum Construction
33-H. Creating a More Diverse Dining Experience Without Adding Square Feet
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

33-H. Creating a More Diverse Dining Experience Without Adding Square Feet

  • Learn how a retirement community renovated its main dining room and created multiple dining experiences for residents without increasing the building’s square footage.
  • Evaluate how a variety of dining experiences can be created in the same dining room, and discover the benefits of serving multiple dining venues from the same kitchen.
  • Discuss lessons about how planning and increased communication can facilitate a dramatic change in an existing dining room, how to implement a kitchen shutdown in an active community, and how to roll out new amenities in phases.
Jud Severns
Executive Director, The Terraces of Boise
148-B. Proven Solutions for Today’s Recruitment and Retention Challenges
Monday, October 28, 2019
8:00 - 9:30 a.m.

148-B. Proven Solutions for Today’s Recruitment and Retention Challenges

  • Ascertain the root causes of workforce issues specific to your organization and broader community, including difficulty finding team members with the right qualifications in a competitive market.
  • Hear leaders aging services organizations walk you through the recruitment challenges they have faced and the solutions they have implemented, such as offering non-monetary benefits, implementing culture and leadership development programs, and taking creative approaches to recruitment.
  • Evaluate the financial implications of adopting new programs designed to maximize recruitment and retention, and identify the solutions that will work best for your community.
Christina Shafor
Hospice and Palliative Care Administrator, Abramson Senior Care
65-E. End of Life: Learning From Hospice
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

65-E. End of Life: Learning From Hospice

  • Dispel common myths and taboos related to hospice, and understand the distinction between palliative and hospice care.
  • Explore how hospice care can uniquely meet the needs of individuals who are frail and chronically ill in a variety of settings, 24 hours a day, seven days a week.
  • Consider the different ways elder serving organizations can partner with hospice providers to support residents and clients with complex clinical needs, even beyond a six-month prognosis.
Carrie Shaw
Carrie Shaw, Embodied Labs
83-F. Virtual Reality: A Training Tool for Dementia Care Partners
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

83-F. Virtual Reality: A Training Tool for Dementia Care Partners

  • Observe how virtual reality (VR) headsets can help care partners immerse themselves in the lived experience of elders who have dementia.
  • Consider how VR can be used as a training tool to help staff members create and sustain meaningful connections with individuals living with dementia.
  • Review case studies showing how virtual reality is being used in aging services settings to produce positive results for both staff and elders.
Toby Shea
Partner, One Point Partners
43-C. Rental vs. Entrance Fee: Responding to Consumer Preferences
Monday, October 28, 2019
10:00 - 11:30 a.m.

43-C. Rental vs. Entrance Fee: Responding to Consumer Preferences

  • Discover how a life plan community can successfully add a rental option to attract the large number of baby boomers who cannot afford to pay an entrance fee.
  • Consider findings from consumer research on rental options in several market areas and explore obstacles you may encounter when launching a new rental product.
  • Gain insight into how the development, financing, and operation of rental projects differs from entrance-fee projects, and learn how to access junior capital, work with a lender, and maintain investor confidence throughout the process.
Howard Shergalis
, RDL Architects, Inc.
23-C. Cost-Reducing Strategies to Combat Rising Development Costs
Monday, October 28, 2019
10:00 - 11:30 a.m.

23-C. Cost-Reducing Strategies to Combat Rising Development Costs

  • Investigate how rising costs are making it more difficult for providers to execute redevelopments and expansions of existing campuses and learn how to identify and addressing the impact of higher costs.
  • Outline factors driving cost increases, and learn strategies for reducing development costs, including simplified design, creative approaches to construction, and prototype planning.
  • Learn business-planning assumptions and cost-reducing strategies that are working for nonprofit providers in major-metro, middle markets and learn how to prioritize and select approaches that fit well with your current growth plans.
Bruce Shogren
President/CEO, Presbyterian Manors of Mid-America, Inc.
47-E. Tough Love: Divesting Aging Assets to Accelerate Growth
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

47-E. Tough Love: Divesting Aging Assets to Accelerate Growth

  • Recognize how organizations with older life plan communities can accelerate growth by divesting aging assets, and how divestiture frees up time, resources, and energy that can be channeled into existing communities or new opportunities that align better with an organization’s mission.
  • Listen as aging services professionals describe how and when the divestiture idea first surfaced in their organizations, how they generated support for the divestiture, executed the decision, and leveraged divestiture for the good of the organization.
  • Take home an effective decision-making framework and timeline for divesting of assets responsibly, and with compassion.
Pete Shrock
Co-Founder & Chief People Officer, WayForth
95-D. Downsizing: Easing the Move-In Jitters
Monday, October 28, 2019
3:30 - 5:00 p.m.

95-D. Downsizing: Easing the Move-In Jitters

  • Recognize the emotions and barriers that prospective residents face as they downsize from a family home and move to your community, and how you can provide a strong and compassionate customer experience to ease the transition.
  • Take home tools and strategies to help you communicate with potential clients who are hesitant to consider a move because of downsizing challenges.
  • Discover how to increase resident referrals and retention rates and reduce the time from deposit to move-in, by helping prospective residents manage their “stuff.”
Don Shulman
President/CEO, Association of Jewish Aging Services (AJAS)
36-A. The Stewardship of Culture in Faith-Based Organizations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

36-A. The Stewardship of Culture in Faith-Based Organizations

  • Recognize the importance of an organization's culture as the key driver for nurturing an intentional, faith-based ministry.
  • Explore the inherent tensions between honoring your organization's faith heritage and serving in an increasingly secular working environment and marketplace.
  • Consider how the mission, vision and values of your organization's faith foundation can help it set a deliberate path for sustainability.
Evan Shulman
Director, Division of Nursing Homes Survey and Certification Group, Centers for Medicare and Medicaid Services
137-E. Skilled Nursing Regulatory Update
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

137-E. Skilled Nursing Regulatory Update

  • Hear from CMS leadership about changes impacting skilled nursing providers.
  • Gain insight from LeadingAge members that have experience with the new patient-driven payment model.
  • Obtain answers to lingering questions related to skilled nursing providers' obligations regarding upcoming RoPs Phase 3 changes.
Carl Simcox
Owner, Homestead Management Group
53-H. Nonprofit and For-Profit Partnerships: A Win-Win Strategy for Growth
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

53-H. Nonprofit and For-Profit Partnerships: A Win-Win Strategy for Growth

  • Review market influences that make nonprofit and for-profit partnerships an important and timely vehicle for strategic growth.
  • Explore drivers for the success of these partnerships and identify potential pitfalls that organizations should evaluate carefully before embarking on a nonprofit/for-profit partnership.
  • Hear from a large multisite organization about how its business relationship with a for-profit provider led to diverse business opportunities, and helped it advance its mission by serving more people, expanding existing care and service models, and implementing new models that would not otherwise have been possible.
Paul Sisson
Health Care Reporter, The San Diego Union-Tribune
98-E. Getting Attention in a Changing Media Landscape: Is the Press Release Dead?
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

98-E. Getting Attention in a Changing Media Landscape: Is the Press Release Dead?

  • Understand how the media landscape is evolving and shifting to a growing preference for and reliance on digital and social media as a primary information tool.
  • Explore ways communications professionals can rethink current approaches to promote their organization’s agenda, and learn to how identify and select nontraditional media channels to reach your target audience.
  • Hear from communication professionals who have broadened their influencer network beyond journalists to share, promote, and amplify their message for greater recognition.
Kimberly Skehan
Director, Regulatory & Quality Consulting, Simione Healthcare Consultants, LLC
134-D. Hospice in Skilled Nursing: The 2019 Landscape
Monday, October 28, 2019
3:30 - 5:00 p.m.

134-D. Hospice in Skilled Nursing: The 2019 Landscape

  • Consider current trends and challenges in the hospice field, and gain insight into how to improve coordination, documentation, and quality of hospice care provided in skilled nursing settings.
  • Discover how changes in skilled nursing regulations impact hospice services, including prescription of antipsychotics, and reduction of restraints.
  • Take home operational strategies that your organization can implement to ensure regulatory and legal compliance, and identify best practice recommendations for documentation and collaboration.
Lara Slavkin
Interior Designer, RDG Planning & Design
29-F. Optimizing Building Design and Operations to Promote Health and Well-being
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

29-F. Optimizing Building Design and Operations to Promote Health and Well-being

  • Learn how a skilled nursing provider in Pennsylvania achieved certification under the WELL Building Standard, which addresses how building design and operations can be optimized to promote health and well-being.
  • Hear from the administrator, architect, interior designer, and WELL coach involved in the certification process about the lessons learned, best practices, and early outcomes.
  • Review features of the WELL Building Standard that are most relevant to the lives of older adults, and explore operational challenges and benefits of implementing the standard in new and existing communities.
Joanne Smikle
Principal Consultant, Smikle Training Services
146-A. Leadership in Aging Services Organizations: Developing a Reflexive Approach
Sunday, October 27, 2019
3:30 - 5:00 p.m.

146-A. Leadership in Aging Services Organizations: Developing a Reflexive Approach

  • Understand the concept of reflexive leadership and how it can be used to thoughtfully create new alternatives and challenge long-standing approaches, assumptions and perspectives.
  • Learn how to analyze leadership activities and competencies through a reflexive lens that galvanizes leaders and followers towards more purposeful action.
  • Take home practical tools and approaches to teach and implement reflexive practices that can create awareness to put your organization on the path to its most powerful, positive potential.
150-C. Stop With the Millennials! Creating Truly Intergenerational Workplaces
Monday, October 28, 2019
10:00 - 11:30 a.m.

150-C. Stop With the Millennials! Creating Truly Intergenerational Workplaces

  • Recognize how blaming one age cohort for workplace dysfunction or touting the superiority of another age cohort, hinders organizational growth and development.
  • Explore strategies for developing an intergenerational workforce that is guided by shared values, effective leadership, commitment, and a common desire to achieve sustainable results rather than ageist stereotypes.
  • Take home tools to help you advance intergenerational collaboration and create a healthy workplace culture that actively advances collaboration between and among multiple generations.
Brad Smith
Chairman, Brad Smith Associates
57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors
Monday, October 28, 2019
8:00 - 9:30 a.m.

57-B. Connecting the Dots: The Intersection of Wellness and the Outdoors

  • Study research showing how the outdoor environment offers therapeutic benefits that enhance well-being for residents, staff, and families.
  • Learn how you can take steps to develop outdoor spaces that incorporate the social, emotional, spiritual, environmental, occupational, intellectual, and physical dimensions of wellness.
  • Consider ways to harness the outdoors by focusing on the story and experience of your organization, the therapeutic value of nature, innovative and evidence-based design, horticulture therapy, and urban farming.
Tom Smith
Executive Director, River Landing at Sandy Ridge
33-H. Creating a More Diverse Dining Experience Without Adding Square Feet
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

33-H. Creating a More Diverse Dining Experience Without Adding Square Feet

  • Learn how a retirement community renovated its main dining room and created multiple dining experiences for residents without increasing the building’s square footage.
  • Evaluate how a variety of dining experiences can be created in the same dining room, and discover the benefits of serving multiple dining venues from the same kitchen.
  • Discuss lessons about how planning and increased communication can facilitate a dramatic change in an existing dining room, how to implement a kitchen shutdown in an active community, and how to roll out new amenities in phases.
William Snyder
Partner, Greenstone Mosaic LLC
59-B. Starting at Home: Dismantling Ageism in Our Field
Monday, October 28, 2019
8:00 - 9:30 a.m.

59-B. Starting at Home: Dismantling Ageism in Our Field

  • Recognize subtle, and not-so-subtle, examples of ageism in aging services settings, how older people can internalize the negative stereotypes that define ageism, and how to shift attitudes and practices to better align your organization with the consumers you want to attract.
  • Identify examples of covert and systemic ageism in senior living branding, marketing, and operational policies and practices.
  • Share ideas and best practices for uncovering bias in your organization and creating an organizational culture that supports authentic and healthy relationships.
157-F. How To Be a Great First Boss
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

157-F. How To Be a Great First Boss

  • Acquire the skills you need to inspire young team members who are seasonal, part-time, or starting their professional careers.
  • Analyze how generations differ, and learn how to enhance the engagement and performance of young team members by implementing a successful onboarding approach, establishing a healthy feedback loop, holding key conversations, and promoting mentorship in your organization.
  • Listen as a successful first boss and young team member share best practices that will help you adopt the mindset and skills you need to become a great first boss.
Mary Lynn Spalding
President & CEO, Christian Care Communities
200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk

  • Recognize the unique challenges that governing boards face as they consider significant growth and diversification strategies.
  • Hear from several board chairs and CEOs about how their organizations have wrestled with the challenges of growth and diversification, the choices they have made, and the lessons learned.
  • Gain a deeper understanding of the different types of growth and diversification strategies available to large, small, single-site, and multisite organizations, and take home tools and resources to stimulate informed decision-making in your boardroom.
Rhonda Spector
Director of Real Estate Development, 2Life Communities
25-D. 2019 Design for Aging Review
Monday, October 28, 2019
3:30 - 5:00 p.m.

25-D. 2019 Design for Aging Review

  • Consider the national and international award-winning projects included in the 15th cycle of the Design for Aging Review.
  • Hear from the competition’s jury members who will discuss the award winners projects and how the design solutions improve quality of life for their communities.
  • Discuss the emerging trends and innovations highlighted in this year’s biannual competition submissions.
Justin Spooner
Vice President, Greystone
148-B. Proven Solutions for Today’s Recruitment and Retention Challenges
Monday, October 28, 2019
8:00 - 9:30 a.m.

148-B. Proven Solutions for Today’s Recruitment and Retention Challenges

  • Ascertain the root causes of workforce issues specific to your organization and broader community, including difficulty finding team members with the right qualifications in a competitive market.
  • Hear leaders aging services organizations walk you through the recruitment challenges they have faced and the solutions they have implemented, such as offering non-monetary benefits, implementing culture and leadership development programs, and taking creative approaches to recruitment.
  • Evaluate the financial implications of adopting new programs designed to maximize recruitment and retention, and identify the solutions that will work best for your community.
Erin Sprando
Director of Operations, Marquis Companies
140-F. The Final Countdown to PDGM
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

140-F. The Final Countdown to PDGM

  • Identify key steps your organization must take between now and January 1, 2020 to prepare for implementation of the Patient-Driven Groupings Model (PDGM).
  • Distinguish the roles for administration, clinical and quality, HR, and revenue cycle teams for success with PDGM changes.
  • Recognize best practices for accurate coding and documentation, and identify steps for developing an improvement plan.
Heather Stanton
VP of Resident & Member Services, Seabury
149-C. Cultivating Leadership Wisdom Through Yoga Practice
Monday, October 28, 2019
10:00 - 11:30 a.m.

149-C. Cultivating Leadership Wisdom Through Yoga Practice

  • View leadership and yoga as parallel practices, and gain insight into your leadership style by participating in gentle and welcoming yoga movement, meditation, journaling, and sharing.
  • Discover how yoga can help leaders cultivate their values and standards with intention and awareness while offering those leaders another lens through which to view their organizations and our field.
  • Experience how the Third Chakra, which is the source of your personal power, and the Fifth Chakra, which is the center of communication and listening, can help you improve your self-awareness and confidence as a leader.
Bianca Stern
Executive Director, Health Innovation,Ctr for Aging+Brain Health Innovation, Baycrest
15-G. Technology Innovation: Tools and Lessons for Adoption and Dissemination
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

15-G. Technology Innovation: Tools and Lessons for Adoption and Dissemination

  • Hear how the Toronto-based Centre for Aging + Brain Health Innovation (CABHI) invests in and promotes the adoption and dissemination of technology innovations in partnership with care providers and industry partners.
  • Discover tools and best practices that can facilitate the implementation, adoption, and procurement of technology innovations, and review models for moving innovations into practice in both nursing homes and the homes of consumers.
  • Hear about how several organizations partnered with CABHI to develop technology innovations for quality improvement, virtual reality, and virtual service-delivery initiatives.
Daniel Sternthal
Health Law Partner, Baker Donelson
139-F. Legal Update: Operational Issues Facing Providers
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

139-F. Legal Update: Operational Issues Facing Providers

  • Explore recent Fair Housing cases affecting senior living communities and learn how to best avoid complaints in the future.
  • Discuss how LeadingAge members are navigating the legal and operational challenges related to recreational and medical marijuana in the workplace.
  • Gain insight into how aging services providers are addressing social media use by residents and staff.
Brian Stever
Director of Health informatics, Presbyterian Senior Living
4-B. Sharing Health Information for Care Coordination
Monday, October 28, 2019
8:00 - 9:30 a.m.

4-B. Sharing Health Information for Care Coordination

  • Learn about emerging EHR connectivity frameworks, vendor and HIE networks designed to facilitate information exchange to support care coordination across care settings.
  • Discover how vendor, regional, state, and national networks are actively supporting connectivity between providers of long-term and post-acute care and their care partners.
  • Discuss the benefits and lessons learned from providers who are leveraging these networks to improve care planning and coordination efforts.
Rick Stiffney
Dr. Rick Stiffney, Integrated Leadership and Consultancy LLC
200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk

  • Recognize the unique challenges that governing boards face as they consider significant growth and diversification strategies.
  • Hear from several board chairs and CEOs about how their organizations have wrestled with the challenges of growth and diversification, the choices they have made, and the lessons learned.
  • Gain a deeper understanding of the different types of growth and diversification strategies available to large, small, single-site, and multisite organizations, and take home tools and resources to stimulate informed decision-making in your boardroom.
Chelsea Stillman
Assistant Research Professor, University of Pittsburgh Center for Neuroscience and Center for Neural Basis of Cognition
84-G. Lifestyle Choices to Enhance Healthy Aging and Reduce Dementia Risk
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

84-G. Lifestyle Choices to Enhance Healthy Aging and Reduce Dementia Risk

  • Look at how socialization, nutrition, cognitive activities, physical exercise, stress reduction, and proper sleep can influence an individual’s risk for mild cognitive impairment, Alzheimer’s disease, and vascular dementia.
  • Hear from experts in the fields of gerontology, neuroscience, and clinical neurology about the scientific basis for evidence-based, healthy brain programs, and explore how to develop and implement programming to promote healthy aging for brain and body.
  • Take home examples of cognition-enhancing activities, and gain the perspectives of providers, program instructors, and participants in these activities.
Robyn Stone
SVP, Research/Co-Director, LTSS Center, LeadingAge
124-G. Lessons from New Housing Plus Services Studies
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

124-G. Lessons from New Housing Plus Services Studies

  • Hear the findings from two new affordable housing plus services evaluations, including the impact on resident Medicare and Medicaid service use and expenditures.
  • Review implementation lessons from a housing plus services pilot around resident engagement, program management, information exchange, and partnership interaction.
  • Highlight new areas of study, including collaboration with emergency medical services and impact on residents receiving long-term services and supports.
Pam Sullivan
Vice President of Communications, Christian Living Communities
98-E. Getting Attention in a Changing Media Landscape: Is the Press Release Dead?
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

98-E. Getting Attention in a Changing Media Landscape: Is the Press Release Dead?

  • Understand how the media landscape is evolving and shifting to a growing preference for and reliance on digital and social media as a primary information tool.
  • Explore ways communications professionals can rethink current approaches to promote their organization’s agenda, and learn to how identify and select nontraditional media channels to reach your target audience.
  • Hear from communication professionals who have broadened their influencer network beyond journalists to share, promote, and amplify their message for greater recognition.
Audrey Super
Director of Human Resources, Kendal- Crosslands Communities
55-A. Employee Wellness: Small Investments Pay Big Dividends
Sunday, October 27, 2019
3:30 - 5:00 p.m.

55-A. Employee Wellness: Small Investments Pay Big Dividends

  • Assess how corporate wellness programs can increase employee productivity and morale, decrease absenteeism and presentism, control the rising costs of health insurance, and trim workers’ compensation and disability expenses.
  • Review data showing the impact of an employee-designed wellness program that requires participants to have a physical examination, attend educational workshops, participate in exercise sessions, undergo biometric screening, and create an online personal health profile.
  • Prepare to create a culture of wellness in your organization and review the challenges of engaging the entire spectrum of employees in that culture.
Lee Syria
President and CEO, United Church Homes and Services
153-D. Learning from Women in Leadership
Monday, October 28, 2019
3:30 - 5:00 p.m.

153-D. Learning from Women in Leadership

  • Hear from some of our field’s most seasoned women leaders, and gain perspective from their stories and reflections, including what they might have done differently while navigating their careers.
  • Appreciate how a woman’s unique attributes can positively contribute to how she approaches her career path, and consider the ways in which building strong working relationships can transcend gender lines.
  • Explore how women leaders hope to mentor future leaders, male and female, to create a field that is free from traditional gender stereotypes.
Katarina Tague
Director, Government Contracts, Molina Healthcare of Ohio
42-C. Housing and Health Care: Teaming Up to Achieve the Triple Aim
Monday, October 28, 2019
10:00 - 11:30 a.m.

42-C. Housing and Health Care: Teaming Up to Achieve the Triple Aim

  • Recognize how vulnerable older adults benefit when housing and health care are integrated into a single service delivery model designed to achieve improve quality, reduce cost, and increase resident satisfaction.
  • Discover how to find the right partner and identify the key success factors for building a successful partnership, developing aligned strategies that work, and managing an integrated program over time.
  • Find out how to create a meaningful dashboard for ongoing monitoring and improvement of desired outcomes for quality, cost, and resident satisfaction.
Katherine Tardiff
Katherine (Katie) A. Tardiff | Vice President, Clinical Services, Seniorlink
76-C. From Policy to Practice: Transforming Quality Dementia Care
Monday, October 28, 2019
10:00 - 11:30 a.m.

76-C. From Policy to Practice: Transforming Quality Dementia Care

  • Increase your knowledge about the latest research initiatives and programs related to dementia care, including the Alzheimer’s Association’s Dementia Care Practice Recommendations.
  • Consider the growing need for home-based dementia care, the role of a properly trained workforce in delivering that care, and critical components of initial and ongoing staff training.
  • Collect best practices and evidence-based protocols for engaging family caregivers in dementia care and equipping them with person-centered techniques that positively impact clinical outcomes for people living with dementia.
Irina Thompson
Consulting Analyst, Richner & Richner, LLC
48-E. Giving Your Best: Choosing Giving Options that Resonate with Donors
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

48-E. Giving Your Best: Choosing Giving Options that Resonate with Donors

  • Discuss how philanthropy can help your organization ensure mission stability and sustainability in the face of decreasing reimbursement rates and uncertain government funding.
  • Explore the giving vehicles best suited to fundraising in aging services and receive tools to help you determine which charitable vehicles are best suited to advance your organization’s mission while meeting individual donor needs.
  • Walk through one LeadingAge member’s fund-development strategy, learn how it was operationalized, measure its successes, and evaluate the challenges encountered during its implementation.
202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

202-P. Philanthropy Deep Dive—Fundraising Trends: What Do They Mean for Your Organization?

  • Compare your organization to definitive benchmarks of philanthropy in the aging services sector, and forecast your future potential for fundraising based on key data points.
  • Understand what realistic return on investment results are for an aging services fundraising program, what you can do to meet or surpass those results, and how much you should invest based on your future potential for success.
  • Learn strategies for advancing your philanthropy program by setting realistic goals, aligning your fundraising strategy with future aspirations, and communicating your philanthropy story within your organization and in the greater community.
Cynthia Thurlow Cruver
Principal, 3rdThird Marketing
91-B. Working With Marketing Agencies: How to Get Your Money’s Worth
Monday, October 28, 2019
8:00 - 9:30 a.m.

91-B. Working With Marketing Agencies: How to Get Your Money’s Worth

  • Gain tangible information, including rough budget figures and timeframes, which can help your organization launch a successful marketing campaign that tells your unique story.
  • Discover how to get the most for your money when working with a marketing agency, and how to ensure that the agency becomes a strong partner in helping you define what makes your community shine among its competitors.
  • Hear true confessions of how marketing efforts went wrong and why, success stories for clients who got it right, and advice for how to avoid pitfalls you might never see coming.
94-C. Blending Culinary and Marketing for a Delicious Return on Investment
Monday, October 28, 2019
10:00 - 11:30 a.m.

94-C. Blending Culinary and Marketing for a Delicious Return on Investment

  • Find out how a fully baked relationship between marketing and culinary will differentiate your organization and build census while improving your bottom line.
  • Start the process of redefining your culinary program and understand how that process can help define your organization, save you money, and set you on the path to success in multiple areas.
  • Take away tangible information, rough budget figures, and timeframes for how your community could blend its culinary program with a solid social media strategy for a delicious return on investment.
Paul Towell
Principal, Hamlin Capital Advisors
126-H. Break Out of the Mold: Moving Away from Highly Refundable Entrance Fees
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

126-H. Break Out of the Mold: Moving Away from Highly Refundable Entrance Fees

  • Delve into the significant hurdles that highly refundable contracts can present to a life plan community that is seeking fiscal flexibility.
  • Find out how new and existing communities can provide desirable alternatives to the 90% refundable plan as their primary offering.
  • Learn how the creditors have come to view high refund contracts and discuss some case studies for organizations that have made the change.
Brandi Towns
Director of Digital Engagement, GlynnDevins
98-E. Getting Attention in a Changing Media Landscape: Is the Press Release Dead?
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

98-E. Getting Attention in a Changing Media Landscape: Is the Press Release Dead?

  • Understand how the media landscape is evolving and shifting to a growing preference for and reliance on digital and social media as a primary information tool.
  • Explore ways communications professionals can rethink current approaches to promote their organization’s agenda, and learn to how identify and select nontraditional media channels to reach your target audience.
  • Hear from communication professionals who have broadened their influencer network beyond journalists to share, promote, and amplify their message for greater recognition.
Scott Townsley
Managing Principal, Trilogy Consulting, LLC
53-H. Nonprofit and For-Profit Partnerships: A Win-Win Strategy for Growth
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

53-H. Nonprofit and For-Profit Partnerships: A Win-Win Strategy for Growth

  • Review market influences that make nonprofit and for-profit partnerships an important and timely vehicle for strategic growth.
  • Explore drivers for the success of these partnerships and identify potential pitfalls that organizations should evaluate carefully before embarking on a nonprofit/for-profit partnership.
  • Hear from a large multisite organization about how its business relationship with a for-profit provider led to diverse business opportunities, and helped it advance its mission by serving more people, expanding existing care and service models, and implementing new models that would not otherwise have been possible.
Aaron Tripp
VP, Reimbursement and Financing Policy, LeadingAge
65-E. End of Life: Learning From Hospice
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

65-E. End of Life: Learning From Hospice

  • Dispel common myths and taboos related to hospice, and understand the distinction between palliative and hospice care.
  • Explore how hospice care can uniquely meet the needs of individuals who are frail and chronically ill in a variety of settings, 24 hours a day, seven days a week.
  • Consider the different ways elder serving organizations can partner with hospice providers to support residents and clients with complex clinical needs, even beyond a six-month prognosis.
109-B. More Than PDPM: Connecting the Dots in Skilled Nursing Payment
Monday, October 28, 2019
8:00 - 9:30 a.m.

109-B. More Than PDPM: Connecting the Dots in Skilled Nursing Payment

  • Understand how the skilled nursing, value-based purchasing program and the quality reporting program interact with the new Patient-Driven Payment Model (PDPM) to determine your community’s reimbursement rates.
  • Identify key operational areas that impact reimbursement within the current payment environment.
  • Recognize the similarities and differences between fee-for-service and Medicare Advantage reimbursement strategies.
135-D. Policy Expert Panel
Monday, October 28, 2019
3:30 - 5:00 p.m.

135-D. Policy Expert Panel

  • Hear from LeadingAge policy staff about recent developments in key policy priority areas that directly impact aging services providers across the continuum of care and services.
  • Understand action on Capitol Hill and in the Executive Branch affect the day-to-day operations of LeadingAge member organizations.
  • Assess the prospects of upcoming policy developments and what they mean for your organization in the context of an election year.
140-F. The Final Countdown to PDGM
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

140-F. The Final Countdown to PDGM

  • Identify key steps your organization must take between now and January 1, 2020 to prepare for implementation of the Patient-Driven Groupings Model (PDGM).
  • Distinguish the roles for administration, clinical and quality, HR, and revenue cycle teams for success with PDGM changes.
  • Recognize best practices for accurate coding and documentation, and identify steps for developing an improvement plan.
Barbara Troxell
Resident and Professor Emerita, Pilgrim Place
56-A. Intergenerational Mentoring: Elders and Youth Seeking Social Justice
Sunday, October 27, 2019
3:30 - 5:00 p.m.

56-A. Intergenerational Mentoring: Elders and Youth Seeking Social Justice

  • Consider how Pilgrim Place, a California life plan community, established the Napier Initiative for Creative Leadership, which draws elders into a creative and enriching mentoring experiences with college students seeking to become leaders in social justice efforts.
  • Examine how the institute gives elders the opportunity to build self-worth and a sense of purpose, and helps students learn how social change occurs.
  • Take home tips for establishing a mentoring program and for seeking out and establishing partnerships with educational institutions.
Anne Tumlinson
Founder, Daughterhood/Anne Tumlinson Innovations
118-E. Preparing for HCBS and Other Supplemental Benefits in Medicare Advantage
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

118-E. Preparing for HCBS and Other Supplemental Benefits in Medicare Advantage

  • Understand how supplemental benefits can be offered by Medicare Advantage plans and the opportunities these benefits create for LeadingAge members.
  • Review available tools to help you successfully navigate Medicare Advantage plans, including contracting, messaging your value, and reaching out to plans.
  • Identify services and packages, currently offered by your organization, that could be paid for under Medicare Advantage plans.
201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

201-P. Payment Reform Deep Dive—Understanding the Basics of Payment Reform

  • Delve into the trends and policies driving change and transformation in managed care and alternative payment models, including expectations for care coordination, cost of care or episodic costs, and maintained or improved outcomes.
  • Understand the essential elements of payment reform models, including the risks, rewards, and investments required of aging services providers.
  • Discuss the role that providers of post-acute, long-term services and supports, housing, and home and community-based services can and should play in these models.
Alan Tutterow
Executive Director/COO, The Well-Spring Group
21-B. New Amenities to Differentiate Your Campus and Engage the Broader Community
Monday, October 28, 2019
8:00 - 9:30 a.m.

21-B. New Amenities to Differentiate Your Campus and Engage the Broader Community

  • Hear how one life plan community implemented a phased expansion and renovation of its dining and activities spaces (including a new theater) to engage residents and differentiate the community in the market.
  • See how the completed project impacted resident satisfaction, marketing, and perceptions of the community, and hear lessons learned during the development process.
  • Get tips for navigating renovation projects in an existing community, including how to manage tension between the needs of current and future residents, and how to renovate an operating dining area.
Kendra Urdzik
President & CEO, Judson Services, Inc.
153-D. Learning from Women in Leadership
Monday, October 28, 2019
3:30 - 5:00 p.m.

153-D. Learning from Women in Leadership

  • Hear from some of our field’s most seasoned women leaders, and gain perspective from their stories and reflections, including what they might have done differently while navigating their careers.
  • Appreciate how a woman’s unique attributes can positively contribute to how she approaches her career path, and consider the ways in which building strong working relationships can transcend gender lines.
  • Explore how women leaders hope to mentor future leaders, male and female, to create a field that is free from traditional gender stereotypes.
Dorothea Vafiadis
Director, Center for Healthy Aging, National Council on Aging
71-H. 100 Million Healthier Lives: Transforming Health and Wellbeing by 2020
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

71-H. 100 Million Healthier Lives: Transforming Health and Wellbeing by 2020

  • Learn how the National Council on Aging is collaborating with national and local organizations to measure, foster, and scale innovations addressing the social and behavioral determinants of health for older adults.
  • Familiarize yourself with the 100 Million Healthier Lives (100MLives) initiative, which is mobilizing change agents to improve health, well-being, and equity for all.
  • Learn about how supporters of the 100M Healthier Lives Aging Hub are acting together to demonstrate impact through use of common measures; hear best practices and results from case studies using a survey designed to help older adults self-report their well-being.
Keith Van Deman
Director of Development, Otterbein Franklin SeniorLife Community
37-A. When Bigger is Better: Life Plan Community Affiliations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

37-A. When Bigger is Better: Life Plan Community Affiliations

  • Discover how single-site life plan communities can thrive in a challenging market environment by affiliating with a larger organization and pinpoint the important factors to consider when evaluating an affiliation decision.
  • Explore what drove one single-site community to pursue an affiliation with a larger organization, what went well, and what would change if they were to do it again.
  • Walk through the process, timeline, and tools used to engage the boards and management of both organizations in evaluating the affiliation opportunity and discuss the tangible results of the affiliation to date.
Paul Vanderveen
VP of Real Estate Planning and Development, Sun Health
19-A. Evolving Housing Options for the Younger Consumer
Sunday, October 27, 2019
3:30 - 5:00 p.m.

19-A. Evolving Housing Options for the Younger Consumer

  • Learn how to attract consumers by offering a range of innovative lifestyle choices, such as sustainable agri-hoods, pocket neighborhoods, hillside homes, downtown models, and hybrid homes.
  • Take home strategies for incorporating new ideas into your existing operations, programs, buildings, campus, and marketing infrastructure; and learn how to design housing products for younger consumers with high and moderate incomes.
  • Review financial strategies for different independent living models.
Deedre Vriesman
President & CEO, Resthaven Care Community
160-G. How to Support (and Retain) Your New CEO
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

160-G. How to Support (and Retain) Your New CEO

  • Grasp the importance of supporting new CEOs by creating effective professional development plans that can help organizations retain incoming CEOs and facilitate their growth.
  • Pinpoint the supports new CEOs need to be successful, and learn best practices in onboarding and assimilating new CEOs.
  • Walk through case studies of onboarding programs that were successfully implemented, and recognize the essential skills and expertise that new CEOs can gain when they are coached by recently retired CEOs who have “been there.”
Katie Wade
Director, Social Call, Covia Communities
66-F. Increasing Connections One Call at a Time
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

66-F. Increasing Connections One Call at a Time

  • Appreciate the importance of social connections and engagement for optimizing health and wellbeing in old age, and become familiar with two platforms designed to create communities that elders can join by telephone from the comfort of home.
  • Investigate how the “Well Connected” platform links individuals to group activities like games, cultural events, celebrations, friendly conversation, and armchair travel, and how the “Social Call” platform matches volunteers with older adults for regularly scheduled friendly visits.
  • Find out how to use these interventions to offer social connection opportunities to residents and clients.
Christopher Walker
Chief Nursing Officer, Chief Operating Officer, Sharp Coronado Hospital
1-A. A Guide to Implementing Telemedicine in Nursing Homes
Sunday, October 27, 2019
3:30 - 5:00 p.m.

1-A. A Guide to Implementing Telemedicine in Nursing Homes

  • Assess whether your nursing home should adopt telemedicine, and receive guidance on how to use telemedicine tools and implement telemedicine processes.
  • Evaluate financial and reimbursement models for nursing home telemedicine, get tips for conducting a needs and readiness assessment, and calculate the value proposition for this technology in your organization.
  • Consider the legal and regulatory implications associated with nursing home telemedicine, and gauge the collaboration necessary to provide specialized geriatric care between a clinical hub and nursing settings through virtual care.
Terry Walsh
President and CEO, Friendship Village Sunset Hills
38-B. An Eye to the Future: Board Support and Alignment
Monday, October 28, 2019
8:00 - 9:30 a.m.

38-B. An Eye to the Future: Board Support and Alignment

  • Recognize how failure to educate, inform, and create alignment with your board can dramatically slow down critical growth initiatives and quickly derail even the best laid plans.
  • Discuss successful approaches to garner board engagement and support as well as enable organizational leadership to quickly assess growth opportunities.
  • Discover a criteria-focused decision-making matrix designed to help aging services organizations create board alignment, mitigate risk and manage exposure.
Don Warfield
Sales and Marketing Director, Skyline
94-C. Blending Culinary and Marketing for a Delicious Return on Investment
Monday, October 28, 2019
10:00 - 11:30 a.m.

94-C. Blending Culinary and Marketing for a Delicious Return on Investment

  • Find out how a fully baked relationship between marketing and culinary will differentiate your organization and build census while improving your bottom line.
  • Start the process of redefining your culinary program and understand how that process can help define your organization, save you money, and set you on the path to success in multiple areas.
  • Take away tangible information, rough budget figures, and timeframes for how your community could blend its culinary program with a solid social media strategy for a delicious return on investment.
Lisa Warnock
Associate, LRS Architects, Inc.
77-C. Dementia Care Design: Comparing Different Options
Monday, October 28, 2019
10:00 - 11:30 a.m.

77-C. Dementia Care Design: Comparing Different Options

  • Discuss different dementia care design concepts and ideas, their benefits and compromises, including neighborhood, household, open plans and corridor styles.
  • Hear different points of view regarding memory care programs, and learn when and why to choose one design concept over the other for your community.
  • Understand the core principles for creating lively and supportive interior spaces for individuals living with dementia.
Denise Wassenaar
Chief Strategy Officer, Symbria
143-H. Thriving in Value-Based Health Care: Models for Assisted Living
Wednesday, October 30, 2019
11:30 a.m. - 1:00 p.m.

143-H. Thriving in Value-Based Health Care: Models for Assisted Living

  • Observe why assisted living communities with high-acuity populations are focusing on managing chronic conditions, mitigating risk, and preventing hospital readmission so they can become valued partners to hospital systems, accountable care organizations (ACO), and managed care companies.
  • Evaluate how value-based health care is affecting assisted living providers, and understand why hospitals, ACOs and managed care entities are interested in reducing health care costs for high-risk and “risking risk” geriatric populations.
  • Hear how assisted living providers can maximize their opportunity to help integrated health systems improve quality and reduce costs.
Maureen Weaver
Partner, Wiggin and Dana, LLP
134-D. Hospice in Skilled Nursing: The 2019 Landscape
Monday, October 28, 2019
3:30 - 5:00 p.m.

134-D. Hospice in Skilled Nursing: The 2019 Landscape

  • Consider current trends and challenges in the hospice field, and gain insight into how to improve coordination, documentation, and quality of hospice care provided in skilled nursing settings.
  • Discover how changes in skilled nursing regulations impact hospice services, including prescription of antipsychotics, and reduction of restraints.
  • Take home operational strategies that your organization can implement to ensure regulatory and legal compliance, and identify best practice recommendations for documentation and collaboration.
Susan Wehry
Chief of Geriatrics, Department of Primary Care, College of Osteopathic Medicine, University of New England
85-G. Ethical Decision-Making: Moving to Both/And Approach
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

85-G. Ethical Decision-Making: Moving to Both/And Approach

  • Explore the tension between the wish to protect and the wish to honor another’s autonomy, even in the face of diminished capacity.
  • Consider how to move from an either/or approach to a both/and framework to grapple with common ethical dilemmas like sex, freedom of movement, or living in segregated settings.
  • Learn how to develop a greater comfort with ambiguity in decision-making in a way that enhances self-efficacy and improves quality of life for people living with dementia.
Kay Weidner
Vice President of Quality, SpiriTrust Lutheran
113-C. Advance Preparation: Your Key to a Successful Survey
Monday, October 28, 2019
10:00 - 11:30 a.m.

113-C. Advance Preparation: Your Key to a Successful Survey

  • Let experienced nursing home managers and staff walk you through practices that can help your organization navigate a successful long-term care survey.
  • Discover how you can use performance improvement and other tools to help you prepare for the survey and get tips on how to complete an internal mock survey before your survey window opens.
  • Learn what to do when surveyors arrive on site, including when to push back, how to address team member anxiety, and what to do if you get an Immediate Jeopardy citation.
Jay Weingarten
Architect, RDG Planning & Design
29-F. Optimizing Building Design and Operations to Promote Health and Well-being
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

29-F. Optimizing Building Design and Operations to Promote Health and Well-being

  • Learn how a skilled nursing provider in Pennsylvania achieved certification under the WELL Building Standard, which addresses how building design and operations can be optimized to promote health and well-being.
  • Hear from the administrator, architect, interior designer, and WELL coach involved in the certification process about the lessons learned, best practices, and early outcomes.
  • Review features of the WELL Building Standard that are most relevant to the lives of older adults, and explore operational challenges and benefits of implementing the standard in new and existing communities.
Dr. Kathleen Weissberg
Director of Education, Select Rehabilitation, LLC
11-E. Can Technology Enhance Growth, Satisfaction, and Retention Among Employees?
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

11-E. Can Technology Enhance Growth, Satisfaction, and Retention Among Employees?

  • Explore how technology adoption can help aging services organizations address the needs of healthcare workers, improve their engagement in the workplace, enhance communication and team-building, and promote staff growth and development.
  • Hear from two multisite organizations that have developed workplace cultures to support technology and increase employee satisfaction.
  • Describe the characteristics and needs of the modern health care employee and identify ways technology can be used to meet recruitment and retention goals by facilitating eLearning, productivity, stress management, wellness, project management, and communication.
Janel Welch
Director of Quality & Risk Management, St. Ann's Community
113-C. Advance Preparation: Your Key to a Successful Survey
Monday, October 28, 2019
10:00 - 11:30 a.m.

113-C. Advance Preparation: Your Key to a Successful Survey

  • Let experienced nursing home managers and staff walk you through practices that can help your organization navigate a successful long-term care survey.
  • Discover how you can use performance improvement and other tools to help you prepare for the survey and get tips on how to complete an internal mock survey before your survey window opens.
  • Learn what to do when surveyors arrive on site, including when to push back, how to address team member anxiety, and what to do if you get an Immediate Jeopardy citation.
Janet Wells
Board President, Monte Vista Grove Homes
200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk
Sunday, October 27, 2019
8:00 a.m. - 12:00 p.m.

200-P. Governance Deep Dive—Growth and Diversification: Balancing Strategic Opportunity and Risk

  • Recognize the unique challenges that governing boards face as they consider significant growth and diversification strategies.
  • Hear from several board chairs and CEOs about how their organizations have wrestled with the challenges of growth and diversification, the choices they have made, and the lessons learned.
  • Gain a deeper understanding of the different types of growth and diversification strategies available to large, small, single-site, and multisite organizations, and take home tools and resources to stimulate informed decision-making in your boardroom.
Tara Wenger
Director of Support Services, National Church Residences
42-C. Housing and Health Care: Teaming Up to Achieve the Triple Aim
Monday, October 28, 2019
10:00 - 11:30 a.m.

42-C. Housing and Health Care: Teaming Up to Achieve the Triple Aim

  • Recognize how vulnerable older adults benefit when housing and health care are integrated into a single service delivery model designed to achieve improve quality, reduce cost, and increase resident satisfaction.
  • Discover how to find the right partner and identify the key success factors for building a successful partnership, developing aligned strategies that work, and managing an integrated program over time.
  • Find out how to create a meaningful dashboard for ongoing monitoring and improvement of desired outcomes for quality, cost, and resident satisfaction.
David Wilkins
Chief Strategy Officer, HealthcareSource®
155-E. Reducing Staff Vacancy and Improving Time to Hire
Tuesday, October 29, 2019
8:00 - 9:30 a.m.

155-E. Reducing Staff Vacancy and Improving Time to Hire

  • Review research on the root causes of dysfunctional turnover, and hear case studies showing how aging services organizations have improved retention rates.
  • Delve into benchmarks for time-to-fill and first-year turnover, review processes to improve your ability to hire the right people more quickly and keep them for longer.
  • Learn how to calculate the costs of nurse vacancies, the effect of nurse staffing on care recipients, and ideal staffing scenarios, and begin developing action plans for future use.
David Boyd Williams
Global Director of Diversity and Inclusion, Sodexo
151-C. The Role of Mid-Level Managers in Improving Staff Retention
Monday, October 28, 2019
10:00 - 11:30 a.m.

151-C. The Role of Mid-Level Managers in Improving Staff Retention

  • Stay up-to-date on research exploring why employees quit their jobs, and discover how you can train mid-level leaders to retain staff in the face of competition from other communities and other careers.
  • Review case studies showing good and bad examples of mid-level staff engagement, discuss scenarios describing staff leaving or staying on the job because of management issues, and examine ways for handling each scenario.
  • Explore how to assess the strengths and weaknesses of middle managers in your organization and whether those managers are poised and empowered to enhance staff engagement.
Cheryl Wilson
Chief Executive Officer, St. Paul's Senior Services
39-B. Integrating PACE and Adult Day with Other Aging Services Providers
Monday, October 28, 2019
8:00 - 9:30 a.m.

39-B. Integrating PACE and Adult Day with Other Aging Services Providers

  • Hear about innovative partnerships between PACE and adult day services providers and other entities.
  • Learn about promising practices that can be replicated across the aging services continuum to better integrate PACE, adult day, and other home and community-based services into your organization’s service mix.
  • Discuss proven strategies for approaching potential PACE and adult day partners in your area.
171-T1. Member Site Visit: Talmadge Gateway, a St. Paul’s PACE Community
Monday, October 28, 2019
2:00 - 5:00 p.m.

171-T1. Member Site Visit: Talmadge Gateway, a St. Paul’s PACE Community

  • Tour Talmadge Gateway, a supportive housing community designed and built for formerly homeless seniors.
  • See and hear how San Diego’s lowest income and frail seniors thrive with a combination of PACE program and permanent housing.
  • Hear how the San Diego community came together to develop a supportive housing community designed and built for formerly homeless seniors.
Jen Wilson
Vice President of Well-Being, Carol Woods Retirement Community
82-F. Nurturing Freedom and Well-Being in a Dementia-Inclusive Community
Tuesday, October 29, 2019
3:30 - 5:00 p.m.

82-F. Nurturing Freedom and Well-Being in a Dementia-Inclusive Community

  • Examine the core characteristics of a dementia-inclusive community and learn a process for dialogue to identify and explore the unmet needs of people living with dementia.
  • Hear about a participatory action research initiative in North Carolina that supports the inclusion of people living with dementia in the full life of a community by proactively nurturing well-being and protecting the right of people with dementia to live freely.
  • Discuss how the practice of supporting well-being can lessen or eliminate the distress that a person living with dementia might express.
Jill Wilson
President & CEO, Otterbein SeniorLife
37-A. When Bigger is Better: Life Plan Community Affiliations
Sunday, October 27, 2019
3:30 - 5:00 p.m.

37-A. When Bigger is Better: Life Plan Community Affiliations

  • Discover how single-site life plan communities can thrive in a challenging market environment by affiliating with a larger organization and pinpoint the important factors to consider when evaluating an affiliation decision.
  • Explore what drove one single-site community to pursue an affiliation with a larger organization, what went well, and what would change if they were to do it again.
  • Walk through the process, timeline, and tools used to engage the boards and management of both organizations in evaluating the affiliation opportunity and discuss the tangible results of the affiliation to date.
Matthew Wocken
Principal, CLA (CliftonLarsonAllen)
114-D. Linking Five-Star Ratings to Financial Outcomes
Monday, October 28, 2019
3:30 - 5:00 p.m.

114-D. Linking Five-Star Ratings to Financial Outcomes

  • Recognize the correlation between a skilled nursing provider’s financial outcomes performance and its rating on the CMS Five-Star Rating System.
  • Compare data to discover which Five-Star pathways create the best financial outcomes for providers and review the operational steps providers can take to improve their Five-Star rating while creating a financially sustainable business model.
  • Catalog the characteristics of nursing homes that have been able to maintain a high Five-Star rating while also experiencing financial success.
Dana Wollschlager
Principal, Plante Moran
38-B. An Eye to the Future: Board Support and Alignment
Monday, October 28, 2019
8:00 - 9:30 a.m.

38-B. An Eye to the Future: Board Support and Alignment

  • Recognize how failure to educate, inform, and create alignment with your board can dramatically slow down critical growth initiatives and quickly derail even the best laid plans.
  • Discuss successful approaches to garner board engagement and support as well as enable organizational leadership to quickly assess growth opportunities.
  • Discover a criteria-focused decision-making matrix designed to help aging services organizations create board alignment, mitigate risk and manage exposure.
Stephen Wright
VP Sales and Marketing,
96-D. Sales and Marketing: Managing Your Digital Referral Sources
Monday, October 28, 2019
3:30 - 5:00 p.m.

96-D. Sales and Marketing: Managing Your Digital Referral Sources

  • Prepare to own your digital world by learning how to master the art of targeted content marketing, reputation management, social aggregation, and personalization.
  • Collect best practices you can adopt as you implement your sales and marketing strategies and manage digital referral sources so you can decrease your paid referral fees by over 45%.
  • Calculate how you can capitalize on unconventional digital marketing tactics that will drive qualified leads to your organization and discover how to measure the success of these digital techniques through innovative technology.
Joyce Yarborough
Vice President for Advancement, Pilgrim Place
56-A. Intergenerational Mentoring: Elders and Youth Seeking Social Justice
Sunday, October 27, 2019
3:30 - 5:00 p.m.

56-A. Intergenerational Mentoring: Elders and Youth Seeking Social Justice

  • Consider how Pilgrim Place, a California life plan community, established the Napier Initiative for Creative Leadership, which draws elders into a creative and enriching mentoring experiences with college students seeking to become leaders in social justice efforts.
  • Examine how the institute gives elders the opportunity to build self-worth and a sense of purpose, and helps students learn how social change occurs.
  • Take home tips for establishing a mentoring program and for seeking out and establishing partnerships with educational institutions.
Amanda Young
Director, Lutheran Homes of South Carolina, Inc.
110-B. CCaH: Fostering Community-Based Wellness and Coordination
Monday, October 28, 2019
8:00 - 9:30 a.m.

110-B. CCaH: Fostering Community-Based Wellness and Coordination

  • Consider why life plan communities and other nonprofit providers of aging services are using Continuing Care at Home (CCaH) programs to extend their mission to serve the growing number of adults who prefer to remain in their homes as they age.
  • Grasp the lessons learned by multiple operators about starting and growing a CCaH program, understanding the ever-changing consumer market, and delivering proactive wellness and care coordination.
  • Learn how to plan strategically for growth, adapt to a changing marketplace, and address the operational challenges that come with success.
Rosanne Zabka
, Hospital & Healthcare Compensation Service
147-B. Using Executive Compensation to Attract and Retain Talent
Monday, October 28, 2019
8:00 - 9:30 a.m.

147-B. Using Executive Compensation to Attract and Retain Talent

  • Recognize that many life plan communities are out of step with executive compensation trends, how small enhancements to your executive compensation plan could ensure better operational performance, and how lack of compensation planning could lead to noncompliance with government regulations.
  • Learn how to determine fair and accurate executive compensation, and how you can use compensation to attract and retain highly productive executive talent.
  • Receive a road map for creating a formal compensation philosophy, reviewing external compensation data for your market, designing a formal incentive plan, and exploring unconventional compensation benefits.
Annie Zambrano
CIMPAR CINCONS Clinical Director of Operations, Chicago Internal Medicine Practice and Research
7-C. Advanced Data Analytics Tools: Provider Case Studies
Monday, October 28, 2019
10:00 - 11:30 a.m.

7-C. Advanced Data Analytics Tools: Provider Case Studies

  • Hear from aging services providers who use advance analytics tools to pursue partnerships with hospitals, ACOs, and managed care organizations.
  • Discuss the range of health IT, information exchange, and tracking dashboards essential to providers’ success in new payment initiatives like PDPM and PDGM.
  • Consider the lessons learned from organizations leveraging health IT capabilities to improve quality and financial outcomes.
Mary Jo Zeller
Director. MySolutions, The Arlington in Naples - a Lutheran Life Community
95-D. Downsizing: Easing the Move-In Jitters
Monday, October 28, 2019
3:30 - 5:00 p.m.

95-D. Downsizing: Easing the Move-In Jitters

  • Recognize the emotions and barriers that prospective residents face as they downsize from a family home and move to your community, and how you can provide a strong and compassionate customer experience to ease the transition.
  • Take home tools and strategies to help you communicate with potential clients who are hesitant to consider a move because of downsizing challenges.
  • Discover how to increase resident referrals and retention rates and reduce the time from deposit to move-in, by helping prospective residents manage their “stuff.”
Carol Zernial
Vice President Social Responsibility and Foundation Executive Director, Wellmed Medical Management
84-G. Lifestyle Choices to Enhance Healthy Aging and Reduce Dementia Risk
Wednesday, October 30, 2019
8:00 - 9:30 a.m.

84-G. Lifestyle Choices to Enhance Healthy Aging and Reduce Dementia Risk

  • Look at how socialization, nutrition, cognitive activities, physical exercise, stress reduction, and proper sleep can influence an individual’s risk for mild cognitive impairment, Alzheimer’s disease, and vascular dementia.
  • Hear from experts in the fields of gerontology, neuroscience, and clinical neurology about the scientific basis for evidence-based, healthy brain programs, and explore how to develop and implement programming to promote healthy aging for brain and body.
  • Take home examples of cognition-enhancing activities, and gain the perspectives of providers, program instructors, and participants in these activities.

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